Retail NPS Survey Template
Our Retail NPS Survey Template serves as a metric to recognize their loyal customer base improve retention and their likeliness to promote. In Net Promoter Score, on a scale of 10, 1 to 6 represents detractors who have the worst shopping experience and tend to criticize your business. Retail owners must regularly keep track of varying customers’ likings and thus reduce customer churn.
Features of Retail NPS Survey Template
Benefits of Retail NPS Survey Template
QR Code Feature
Respondents can scan the generated QR code, which helps retailers measure customer sentiments and their tendency to promote. This feature improves customers’ convenience, and they can readily access surveys using smartphones. Additionally, the QR code feature enhances participation rates.
Multi-lingual Support
SurveySparrow has a Google Translate Option that auto-translates to 130+ languages. Language is no longer a barrier! Reach out to an extensive global audience, compare products with competitors, address negative feedback and reduce churn.
Recurring Surveys
Resolving negative comments at regular intervals makes customers feel valued and improve shopping experience. Retailers can roll out recurring surveys for making necessary improvements to increase customer satisfaction and loyalty.
Offline App
Does connecting with the detractors seems difficult with low internet connectivity? Customer can still give their feedback offline and we fetch those data when you are back online. Thus, retailers can take result-driven decisions to improve NPS score.
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