Features of Retail NPS Survey Template
Interact, engage, and understand how customers feel about your product using this conversational template. Break down your customers into promoters, passives and detractors based on their NPS score.
Redirect your customers to relevant questions based on their previous responses. Keep the NPS survey more logical!
Are you ready for the results? Industries always focus on achieving good net promoter scores (9 or 10), which enhances customer referrals and revenue.
Benefits of Retail NPS Survey Template
QR Code Feature
Respondents can scan the generated QR code, which helps retailers measure customer sentiments and their tendency to promote. This feature improves customers’ convenience, and they can readily access surveys using smartphones. Additionally, the QR code feature enhances participation rates.
Multi-lingual Support
SurveySparrow has a Google Translate Option that auto-translates to 130+ languages. Language is no longer a barrier! Reach out to an extensive global audience, compare products with competitors, address negative feedback and reduce churn.
Recurring Surveys
Resolving negative comments at regular intervals makes customers feel valued and improve shopping experience. Retailers can roll out recurring surveys for making necessary improvements to increase customer satisfaction and loyalty.
Offline App
Does connecting with the detractors seems difficult with low internet connectivity? Customer can still give their feedback offline and we fetch those data when you are back online. Thus, retailers can take result-driven decisions to improve NPS score.
Other Useful Survey Templates:
See All
Participant Feedback Form Template
Volunteer Satisfaction Survey Template
Retail Store Evaluation Survey Template
