Features of Payment Experience Questionnaire Template

With its conversational survey, and omnichannel feedback collection features, SurveySparrow can streamline the feedback collection process. 

Here are the features that help you,

Multiple Sharing Options

Share the payment experience questionnaire with your customers through multiple channels. Embed it on your website as a pop-up or inline, share it through emails, place QR codes in your store or display them online, or send the survey through SMS or Whatsapp. Having multiple channels of feedback collection helps you get a broader reach for your survey and increase in response rates.

Mobile-Friendly

Customers can fill out the survey on any device, irrespective of the screen size. This feature is especially useful when you are using this questionnaire on offline devices. You can use a feedback kiosk or tablet of any screen size. The design elements will adjust itself according to the screen size. For advanced capabilities, you can use CSS styling.

Power BI Integration

Connect SurveySparrow with Power BI and do real-time analysis of the responses received. All the responses will be collected in Power BI, which will help you do complex data analysis. For basic analysis, you can use SurveySparrow dashboard itself.

Mailchimp Integrations

Use this integration to maintain a healthy relationship with your customers. After you collect feedback from them, you can ask for their consent and send them newsletters, payment-related updates, and special offers. This can help you improve your brand loyalty.

Set Reminders

Not everyone remembers to complete a survey. Configure reminders for non-responders and partial ones. Nudge them at regular intervals to complete the survey and get better completion rates.

Suggested Read: Payment Experience: What is it & How to Improve it?

How to use this template?

Step 1: Customize

Personalize your SurveySparrow questionnaire with custom colors, fonts, and videos. Edit welcome/thank-you pages, add/remove fields, rephrase with AI, and apply CSS for detailed design adjustments.

Step 2: Share

Sync your questionnaire data effortlessly by integrating with apps like HubSpot, Zapier, and Mailchimp, streamlining workflows and enhancing campaign engagement across platforms.

Step 3: Integrate

Distribute your questionnaire widely via link, SMS, email, social media, webpage embed, or QR code, ensuring easy access and maximized respondent engagement.

Step 4: Results

Monitor and analyze responses in the SurveySparrow dashboard. Export data, use filters, and apply widgets to visualize insights, guiding your marketing strategy decisions.