We recommend sending transactional as well as relational surveys. Transactional surveys can be sent after every interaction, and relational surveys can be sent once every quarter.
Keep it short and to the point, use custom params to offer a personalized experience, and integrate with your favorite CRM software to sync your survey data with ease.
Of course! Schedule email reminders to partial or non-respondents and customize the email message to your liking.
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NPS comes in handy everywhere. Whether it's your customers or employees, their sentiment matters throughout. Check out some of our other popular templates that can help you climb the customer loyalty ladder. Try them out for FREE!