Copyright © SurveySparrow Inc. 2023
Privacy Policy Terms of Service SurveySparrow Inc.

NPS Survey Template

With our NPS survey template find out if your customer pool consists of promoters, passives, or detractors. By analyzing the NPS scores, companies can make informed decisions to enhance customer satisfaction. Our template offers valuable insights into customer experience, allowing businesses to identify areas for improvement, gauge customer loyalty, and predict business growth.

Use This Template

Features of the NPS Survey Template

Target, Know, Analyze your customers with our NPS Survey Template

Uses Cases of the NPS Survey Template



In the E-commerce sector, staying tuned to customer preferences is essential. With the customer sentiment analysis toolkit, businesses can dive into their customer base’s preferences and opinions effortlessly. This tool not only classifies customers into promoters, passives, and detractors but also allows for the collection of insightful feedback and determines E-commerce NPS. By analyzing the feedback provided, e-commerce platforms can pinpoint the exact aspects that customers adore or find lacking. Armed with this information, businesses can adapt their product offerings, refine the user experience, and ultimately boost customer engagement and loyalty.


Effective healthcare goes beyond medical treatments; patient satisfaction plays a critical role. This sentiment analysis solution for healthcare providers categorizes patients according to their sentiments: promoters, passives, or detractors. This classification lays the groundwork for improving patient care. The feature that truly sets this solution apart is its ability to extract detailed feedback about medical staff, facilities, and communication by determining healthcare NPS. By comprehensively understanding patients’ viewpoints, healthcare facilities can implement data-driven changes that bring loyalty, address concerns, and create a healthcare environment that truly prioritizes patient satisfaction.


The hospitality industry thrives on memorable guest experiences. To cater to diverse guest sentiments, the sentiment trend tracking feature of this toolkit proves invaluable. By monitoring shifts in guest sentiment over time, hospitality providers can anticipate changing preferences and expectations. The tool classifies guests into promoters, passives, and detractors, shedding light on their individual experiences. This insight enables providers to personalize services, ensuring exceptional guest satisfaction. By effectively addressing concerns raised by detractors and amplifying practices praised by promoters, the hospitality industry can establish a reputation for steadfast focus on guest satisfaction. Figure out hospitality NPS scores with our template that accurately measures guest satisfaction.

Software Development

Crafting software that resonates with users requires a deep understanding of their needs and feedback. With our template, know-how software NPS score plays an important role in determining how well the organization fulfilled customers’ needs and feedback. The feedback categorization tool provided in this toolkit streamlines this process. It sorts user feedback into promoters, passives, and detractors, offering a clear view of user sentiments. But what truly makes this solution indispensable is its focus on detailed feedback. Businesses can reveal software strengths and weaknesses by examining feedback in each category. This approach empowers developers to prioritize enhancements, troubleshoot issues, and create software that results in higher user satisfaction. In the software sector, this insight-driven approach can be the key to building lasting user loyalty.

Sample Questions


  1. On a scale from 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?
  2. What is the primary reason for your score?
  3. What can we do to improve your experience with us?
  4. How satisfied are you with the quality of our product/service?
  5. How well do our products/services meet your needs?
  6. How would you rate the value for money of our product/service?
  7. How responsive have we been to your questions or concerns about our products/services?
  8. How likely are you to purchase from us again?
  9. How would you describe your overall experience with our customer service team?
  10. What did you like most about your experience with us?



1. Is there an option to remain anonymous?

SurveySparrow provides you the option to submit feedback anonymously if you prefer.

2. Can the survey adapt questions based on previous answers?

Yes, our survey features conditional logic, which tailors follow-up questions based on your initial responses for more relevant feedback.

3. Is there a feature for real-time feedback analysis?

Our dashboard provides real-time analysis of responses, allowing you to instantly gauge customer sentiment.

4. Does the survey support multiple languages?

Yes, it can be configured to support multiple languages, making it accessible to a diverse customer base. The builder has a Google Translate feature that helps you translate into 120+ languages.

5. Can I integrate the survey data with other business tools?

Our survey platform can be integrated with various business tools, including CRM systems, for seamless data flow.

Benefits of NPS Survey Template


Customer Feedback is Golden

Customer Feedback acts as a guiding star when it comes to business growth. A simple survey can capture their honest thoughts, acting like a compass pointing towards what’s great and what needs improvement. Our white-label surveys enable you to share surveys with your custom domain. It’s like having a heart-to-heart with your shoppers, turning your store into their favorite spot.

Joyful Customers, Booming Business

Real feedback does more than just fill a suggestion box; it builds trust. When customers see you listening and making changes, they feel special.This isn’t just about selling stuff; it’s about forming lasting bonds.That’s when customers turn into loyal customers and customer journey map feature help you track them. Satisfied customers tend to come back, often with friends in tow!

Focus on Shopper’s Wishes

Use genuine feedback as your secret ingredient for perfect stock. This is how you know which items are hits and which are misses. Recurring surveys feature help you get timely customer feedback. Keep your shelves stocked with products that your customers can’t wait to buy. It’s all about giving them exactly what they’re looking for.

Spark New Ideas, Sparkle Your Store

Each piece of feedback is a seed for innovation. Use these insights to keep your store vibrant and appealing. SurveySparrow conversational features would be a great aid in knowing your customers. Transform everyday shopping into an experience that gets people talking. Also, effectively managing customer feedback keeps you in tune with what’s trending and what’s needed.

How to use NPS survey template?


Embrace feedback as your business’s secret weapon using a tool like SurveySparrow. This guide simplifies turning NPS responses into business improvements. It’s akin to having insightful chats with your customers.


Tailor your NPS survey to echo your unique brand voice. With SurveySparrow, personalize everything from the layout like font color, font style, theme, etc. to the questions, ensuring it resonates with your audience for valuable insights.


Link your NPS survey with existing systems, enabling seamless integration with Hubspot CRM, Mailchimp, third party app like Zapier helps you integrate with your current apps and automatic incorporation of feedback into your business strategies.


Disseminate your NPS survey through various channels for maximum reach. Share your surveys via mobile, link, SMS, QR code, email and what not This ensures convenient access for customers, increasing response rates.


Use SurveySparrow’s dashboard to convert responses into actionable strategies. We assists you in optimizing customers buyer persona.This helps in making data-driven decisions to uplift the customer experience and boost business growth.


More Templates

Liked this NPS Survey Template? We have a comprehensive collection of survey, form, and questionnaire templates for you. You can also go through the recommendations below.
View All Templates

See it, to believe it.

14-day free trial • Cancel Anytime • No Credit Card Required • Need a Demo?