Copyright © SurveySparrow Inc. 2023
Privacy Policy Terms of Service SurveySparrow Inc.

E-Banking Questionnaire Template

This e-banking questionnaire template is useful for banks to collect customer feedback about their online banking experience. Besides, you can also use the questionnaire to know what features are most used on your banking mobile app and understand your customer demographics.

Use This Template

Features of E-Banking Questionnaire Template

Improve customer satisfaction for your E-Banking services


Get higher response rates for your e-banking surveys


Multiple Channels for Feedback Collection

Collect feedback from multiple channels, with our omnichannel survey sharing features. Other than direct survey links, you can share online banking questionnaires through WhatsApp, email, SMS, QR code, and web page embed. You can also trigger the survey in your mobile banking app using mobile SDK. Multiple channels widen your survey reach and ensure higher response rates.

20+ Question Types

Our survey builder includes question types like multiple choice, opinion scale, rating scale, smiley ratings, heat map, rank order, matrix question types, etc. Having different question types in your survey helps you collect comprehensive feedback and keeps your survey engaging by breaking the monotony.

Survey Reminders

Configure reminder emails to your customers in the builder to improve response rates. The time interval between each reminder can be set and the platform will take care of itself. Sending reminders helps you to get responses from those customers who would otherwise forget about your survey.

Triggered Survey

With the Mobile SDK feature, trigger the questionnaire in your mobile banking app. This feature helps you to collect instant feedback from your customers who are currently on your app. Get all the responses in the reports section of our platform and analyze them.


Suggested Template – Mobile Banking Questionnaire Template


Types of E-Banking Survey Questions


Customer Satisfaction

These questions are to understand how easy it is for customers to use your online banking platform and navigate its features.

  1. Overall, how satisfied are you with the ease of use of our online banking platform?
  2. What is one thing we could do to improve your online banking experience?
  3. How satisfied are you with the speed and responsiveness of our online banking platform?
  4. How easy is it to find the information you need on our online banking platform?


Feature Usage

These questions help you to know which features your customers use most often. The answers help you to improve the functionalities of your mobile app

  1. Which of the following online banking features do you use the most?
  2. How often do you use our online budgeting tools?
  3. Are there any features you would like to see added to our online banking platform?


Demographics & Customer Behavior

You can ask these questions to understand your customer’s online banking habits. The responses will help you to tailor your services to meet your customer’s needs better.

  1. What is your age range?
  2. How often do you typically check your online bank account balance?
  3. Do you primarily use online banking through a computer or a mobile device?
  4. How comfortable are you with using online banking for transactions?
  5. Would you like to receive financial tips and educational resources through online banking?

More Questionnaire Templates

Liked this E-Banking Questionnaire Template? We have a comprehensive collection of survey, form, and questionnaire templates for you. You can also go through the recommendations below
View All Templates

See it, to believe it.

14-day free trial • Cancel Anytime • No Credit Card Required • Need a Demo?