The template has questions demanding descriptive answers. They help you to open other dimensions of the problems unlike choice based questions where the response is limited by the number of choices.
Use of logic in linking the question to answers helps you to design smart questionnaires. The nature of questions proceeding an answer is dependent on the answers chosen.
The SMS sharing feature of this customer requirement gathering template allows you to send the form to those customers who cannot be possibly reached through emails or other modes.
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