Use different question types in the builder to make your survey comprehensive. Ask your customers about the ease to ask queries, refund, or anything related to the product.
Send CES surveys right after an interaction with the product such as a purchase or subscription or immediately after an interaction with customer support. Use our survey schedule feature to send them on quarterly or monthly basis.
Enable sentiment analysis for open-ended questions and know your customer's mood better and segment them. Work on your services or product features strategically
While you measure customer ease with our Customer Effort Score Survey Template, check out some of our other templates that can help drive better customer experience overall. Try them out for FREE!
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