Measure your Customer Effort Score (CES)

What is CES?

It is a customer service metric that shows how easy or difficult it is for the customers to communicate with a company or it's product domain. The easier it is for them to ask queries, refund, or anything related to the product, the more loyal they are.

Best time to send CES surveys?

We recommend sending CES surveys right after an interaction with the product such as a purchase or subscription or immediately after an interaction with customer support. Otherwise, you can send CES surveys on a quarterly basis.

Can I send reminders?

Yes, you can. Schedule email reminders to partial or non-respondents, customize the email message, and you're good to go!

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