Benefits of Using This Helpdesk Chatbot Template
Ticket Management
Convert all customer interactions into actionable tickets using our helpdesk chatbot. With our platform, you can instantly respond to customer complaints by ticketing them to the concerned department. Collaborate with more team members to fix things as fast as possible, and enhance customer experience and satisfaction.
Website Embed
Embed this chatbot easily to your website. Our platform provides three embed options to collect your customer’s concerns. Use a pop-up embed to show one question at a time. The chat-type embed gives your customers a conversational experience. The inline embed helps you to collect responses crisp and fast.
Skip/Display Logic
With our Skip/Display logic, you can ask only the relevant questions to your customers. For instance, if a customer selects a specific type of issue, the chatbot will automatically direct them to the appropriate support options or departments. Similarly, if the customer chooses to directly contact a customer success executive, you can spare them from answering the rest of the questions with skip logic.
Conversational UI
Customize the chatbot using 20+ question types from our drag-and-drop builder. SurveySparrow offers a variety of question types including an opinion scale, rating scale, likert scale, open-ended questions, multiple choice, etc. to collect all important information. You can also use emojis, GIFs, and images to make the chatbot more interactive and fun.
Hubspot Integration
SurveySparrow’s integration with HubSpot improves the capabilities of your helpdesk chatbot by connecting customer interactions with your CRM system. You can create personalized customer records with this integration from each response you receive through the chatbot. Your team can manage tickets easily, follow up with particular customers, and enhance the customer service.
Try this Customer Support Chatbot Template
Use Cases of This Helpdesk Chatbot Template
- IT support teams: To automate recurring support tasks and to provide instant troubleshooting assistance.
- Customer service teams: To handle customer inquiries about a product or service and provide quick solutions.
- Healthcare providers: To facilitate appointment scheduling and address the concerns of patients.
- Educational institutions: To provide 24/7 support on admission inquiries and help students with course selection.
- Banking sector: To answer customer queries about transactions, account opening, loan approvals etc.
How to Use This Helpdesk Chatbot Template
Step 1: Customize To Your Choice
Start by clicking on the ‘Use this Template’ button, and sign up to create a free account. Choose the appropriate question type from the builder and customize the chatbot by changing button colors, fonts and even adding a video background. Use AI wings to instantly generate questions by adding a simple prompt.
Step 2: Integrate With Essential Apps
Sync the template with Google Sheets for data analysis, manage follow-up emails with Mailchimp, and use Hubspot to enhance the workflow. Surveysparrow also provides 25+ native integrations and 1500+ integration options via Zapier for better task management.
Step 3: Share to Collect Customer Queries
Share the chatbot using the website embed feature. Other options like QR code embed, SMS, WhatsApp, or social media are also available. Increase the response rate and refine your services.
Step 4: Analyze and Follow Up
Export your customer concerns to CSV for offline analysis. Use SurveySparrow’s executive dashboard to visualize the data and collaborate with your team members.
