Simplify the service request process by linking the responses to only specific questions. Don't make your customers figure out the process. Let them fill the form conveniently.
Organising your data well is the first step towards simplification. Collect all the data in one excel sheet by toggling ON the google sheet integration.
Add more single click based choices. Consider all types of responses and convert them into multiple choices. Again, make it simple for your customers!
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