Imagine assigning a companion to each of your customer for their complete customer journey. Someone who can maintain proactive communication, tirelessly, 24×7. Someone who can turn the entire search process into a conversation. Sounds like a unicorn, doesn’t it? The technology of machine learning has made this a reality and its name is Chatbots.
Too eager to see the best chatbots? Jump to the list. Want to learn what exactly Chatbots are and what it can do? Follow me as I take you through the journey.
What is a chatbot?
A software that is capable to perform an automated work can be labeled as a bot. A chatbot dwells in the chat platforms and is designed to carry out conversations.
The endless availability and access to a wide array of information let the chatbot maintain an advantage over their human counterparts. From suggesting responses to sending offers based on location, Chatbots can be programmed to accommodate all your unique needs.
Well, email marketing has been traditionally the best marketing strategy. Like any other successful method, the email platform got overused and overcrowded. A recent study conducted by Radicati Group reveals that a whopping number of 2.4 millions of emails are sent every second, with an average professional getting 141 emails per day. Do you know the average click-through-rate of a marketing email? 5-10%. With even Facebook’s new algorithm choosing posts from friends and family over the businesses’, chatbots can get you closer to your customers.
How to choose chatbots for your website?
Chatbots have been here for a while now. Chatbots are meant to improve customer engagement and reduce customer support expenses substantially. With more and more businesses choosing chatbots to automate many of their customer interactions, it’s hard to choose the one you need from it. Not all chatbots are for all use cases. Chatbots are designed and meant to be used only to address specific use cases.
11 Best Chatbots to look for in 2020
Generally speaking, chatbots streamline the interactions your customer has with you. Your employees no longer have to deal with mundane conversations, answering the same questions again and again. Here in this article, find our list for the 11 best chatbot platforms to look out for in 2020. Yes, we found out one more than the conventional 10!
- SurveySparrow Chatbots
- Microsoft Bot Framework
- Flow XO
- Amazon Lex
Best Chatbot #1: SurveySparrow Chatbots
The chatbot designed by one of the popular online survey tools, SurveySparrow lets you control the bot flow and whatnot. You can create the chatbots without any programming in a matter of minutes and place them strategically to unfold when you desire it to. Trigger it to start when the users open the site or scroll down to a session or when they spend a certain amount of time.
With SurveySparrow’s chatbot platform, you can do more than just initiate a conversation. You can turn it into a feedback collecting platform. The specifically designed inline embedded chatbots can collect information from individual website visitors.
With such an intelligent bot put in place, you can generate leads quite easily. The interactive and round-the-clock available chatbots can turn an otherwise dull feedback process engaging. Upon signing up, you will be able to experience the finest enterprise features 14 days for free. The basic version is free, with premium accounts starting from US$19. Well, indeed, SurveySparrow’s platform provides the best chatbots through and through.
Best Chatbot #2: Microsoft Bot Framework
Coined as the Azure Bot Service, the major merit to this bot framework is its integration with the whole tech ecosystem. Connect to an online site, an app, Slack, Cortana, Skype, Telegram, Messenger, SMS and so on using the intelligent bot they offer. With its cognitive intelligence, the bot is powerful enough to give smart recommendations, translate or even recognize users in images.
The bot holds strong integrations with Microsoft APIs including Bing search, Text ANalytics API and Cognitive Services. The platform has established its target markets to be as travel, banking, and entertainment industries. With voice commands incorporated into the framework, it allows the organizations to streamline their activities.
Best Chatbot #3 Acquire
Acquire is an AI-powered chatbot platform that works 24*7 to solve all the customer queries. It’s programmed to provide answers to the frequently asked queries of the users, allowing support agents to focus on other complex questions. With a routing facility, that requires no coding knowledge, it can route the specific questions directly to the designated agents. With this easy to use Chatbot you just have to decide your goals, purpose of the chatbot, and then set up a custom workflow.
You can also send personalized messages from the chatbot on your company’s important pages to drive leads. You can do this through lucrative offers or limited-time coupons. It will also send qualified leads to support agents and reduce manual efforts. You can also optimize the chatbot’s performance with an intuitive and customizable dashboard.
Best Chatbot #4: ChatterOn.io
ChatterOn is one of the best ai chatbots that provide you the required tools to create Facebook Messenger chatbots without any need for coding. The platform is easy enough for any non-technical users. ChatterOn helps to control the bot flow. You can set up the AI by giving a few examples based on the expected conversation between the user and bot. The proprietary self-learning contextual AI hosted by ChatterOn makes it agile and adaptable. Furthermore, it is a full-stack chatbot development platform.
Best Chatbot #5: MobileMonkey
The predefined chatbots are ready to start off when you are. The chatbot platform has templates that are suitable for e-commerce, food business, and customer support. Though simple, the chatbots of MobileMonkey does the job quite efficiently. The well-equipped templates makes things much easier. If it is an e-commerce chatbot that you desire, you need only add products, FAQs and a few general settings. The Paypal and Stripe API integrations make the experience pleasant. It is a chatbot that is ideal for small companies with its simplicity. The technology helps the platform strong enough to accommodate enterprises too
Best Chatbot #6: Flow XO
The controversial chatbot platform, Flow XO has rightfully earned its place in this list with more than 100 built-in modules and integrations. The easy-to-use editor is another highlight of this platform. Saves you truckloads of time with pre-built-in templates at your fingertips.
Flow XO can help carry out many complex tasks such as scheduling appointments. You can also execute customized Java scripts or delay a message for a given time frame. The feature to save your data can help you analyze and track it via Google sheets and Trello.
The free plan allows you to have 500 interactions from 5 bots. The paid account can assure you an unlimited amount of bots. What more can you want?
Best Chatbot #7: Aivo
Aivo is considered to be one of the best AI chatbot platforms. Aivo can help you to communicate with your customers in real-time via text or voice. Aivo’s AgentBot is flexible enough to adapt itself in accordance with the rules the channel it is planted in. This chatbot can respond automatically without compromising on delivering a personalized experience. The easy integrations hosted between Aivo and third-party platforms such as Zendesk, Salesforce, Zapier, and Live promises a seamless experience.
Best Chatbot #8: Botsify
Yet another one in our list of best chatbot platforms is Botsify. It is a Facebook chatbot platform which makes it easier to integrate other chatbots into your system. There is a basic version that is available for free. Though it is a platform for non-technical users, much like Chatfuel, the interface is a bit more intuitive than the former.
The pre-built templates of Botsify addresses specific tasks that include templates for hospitals, hotels and general FAQs. Botsify has an added ability to identify what it calls ‘entities’. Entities are just different words that the bot has picked up in the customer’s interaction. Several default entities such as identifying numbers are also there. But the drawback is that the bot cannot handle multiple entities to be correlated with one phrase.
Best Chatbot #9: Amazon Lex
One of the best chatbots, Amazon Lex, is a branch of Amazon’s Alexa. The technology functions as a service for creating conversational interfaces using voice and text. One can use it with any application. Lex bots work to carry out a specific ‘intent’ or an action that you want it to perform. For example, if you are a doctor, you can have a lex bot that takes care of your schedule appointment alone.
You will be able to develop a chatbot using Amazon Lex console. You will be provided with a GUI. Also, you can configure the bot to better suit your needs using lambda functions.
The integrations maintained with Facebook Messengers, Twilio SMS and Slack will let your bot be flexible. Once your customer engagements develop and grow, Amazon would back you up with a powerful enough infrastructure. You will be able to power your bot experience as you grow. You will be paying for the bot too as you go. Your usage will be measured against the requests processed.
Best Chatbot #10: Chatfuel
Another platform that helps just-about-anybody to have a chatbot with no coding requirements, Chatfuel focuses on media agencies and restaurants. Another attractive deal that Chatfuel promotes is that you will be owning a full-featured chatbot under 7 minutes. You can use Chatfuel’s AI chatbot for sharing news and engaging your audience with proactive communication. This chatbot can also be used to make reservations and setting up FAQs.
The seamless integrations hosted by Chatfuel makes it adaptable to all your needs. You can use the basic version for free, while the premium version costs $30 per bot.
Best Chatbot #11: Manychat
Manychat helps you create a facebook messenger bot which is very easy to use and is free. Many chatbot builder platforms require a team to assemble it on your website or any other desired platform. ManyChat requires no coding. Manychat lets you create and own a chatbot under 2 minutes. The drag and drop builder of Manychat makes it possible for you to save time, making it one of the best chatbots for websites. The requirement demanded by the bot builder platform is that your business needs a Facebook page. They need you to connect the page to Manychat. The primary focus of Manychat is to nourish your marketing and sales strategies.
Best Chatbot #12: Sequel
Sequel offers an array of Chatbot templates for various purposes of engagement. The templates include PublisherBot, PersonalBot, StoryBot, GameBot, and ChatterBot. But it doesn’t end there. You even have the provision to customize your Chatbot template with much ease, thanks to their drag and drop interface. Sequel’s Natural Language Processing technology makes it one of the best chatbots to engage users in a conversational manner. Sequel Bots also lets you integrate with other services using a web API. Also, you can publish the bots on Kik, Telegram, Viber, and Messenger.
From building some credibility to your brand to nurturing leads, follow-up is essential for any business communication with its potential customers. Most of your clients probably have a messenger installed on their devices. This makes it easier to connect with them.
Chatbots are here to stay for the good! Well, you already have an advantage because you are going to buy one for your enterprise. From rescuing your employees from answering the same questions over and over to offering real-time support, Chatbots are always an enrichment to your company. Not long ago, when the e-commerce giant Amazon opened a store with self-checkout counters and no cashiers, the world was at awe. Take your cue from Amazon and surprise the world. Finding the ideal chatbot builder can save you time, money, and guide you to better outcomes! Make the most of it!
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