How Paysafe creates slick and effective merchant surveys with the sleek and competent SurveySparrow

Challenge

Paysafe's focus is always on the customer. The company continually finds ways to add value beyond core transactional capabilities and provide a differentiated value proposition for each and every customer that goes beyond the standard offering.

Katherine Stevens, Market Intelligence and Strategy Manager in Paysafe’s Digital Wallets division, was used to the system of building surveys in-house. However, she wanted to improve the process for creating merchant satisfaction surveys.

She was looking to make design and formatting changes easier to manage. She also wanted to increase the sophistication of the menu of question types she could use and simplify data analysis by using a more effective reporting tool. It became increasingly clear that she needed to partner with a provider that could support her in creating more effective surveys.

Solution

When it comes to solving the pain-points, SurveySparrow was heads-on! Easy to set-up and a great value-for-money tool, Katherine found that she could make visually attractive surveys with analytical reporting features that were easy to design and interpret. Moreover, it was found that the results of surveys were also easy to analyze and they were usefully presented. SurveySparrow’s solutions impressed her right from the beginning.

Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surveys with this tool.

Results

Surveys created using SurveySparrow worked as well as they had hoped for. Furthermore, Katherine found to her delight that the SurveySparrow team was only too happy to take on board whatever suggestion she had made and implement them swiftly. As it turned out, Katherine, her team, and their stakeholders were all very pleased with the end result of the surveys created with SurveySparrow.

The customer support is also excellent - I particularly like the real-time chat. It was clear the customer experience team would be extremely helpful in supporting me through my whole experience. For these reasons, I was sold on SurveySparrow from the beginning!