Station feedback units across the customer journey & measure experience
Trace the ideal customer persona and optimize your efforts to attract the right ones
Improve the customer experience at every touchpoint & increase retention
Understand customer preferences, be proactive, and win hearts
As the primary medium that brings you in touch with your customers, ensure they have a fluid experience with your website. Embed survey bots on your website, extend support, resolve queries, and collect website feedback.
How easy was it for customers to use your product? Avail your services? Measure it using the customer effort score. Lower the score, the better. Share CES surveys right after a sale or after an interaction, to know if they’ll stick to your brand.
Are customers satisfied and happy with your brand? Share CSAT surveys after purchase, before subscription renewal, or right support interaction to gauge their happiness. Satisfied customers stay. Thus, keep up with their pulse.
Find out the pain-points of customers while using your product. Listen to their feedback and make them feel involved. Share customer pulse surveys and use the feedback to improve your product. Hit the product-market fit right.
Assess what customers feel after having an interaction with your brand using transactional NPS. It is necessary to gauge how the customer’s satisfaction has changed after their most recent communication.
Trace your customers’ happiness and the experience they’ve had throughout their journey with you. To be precise, before sales, during interactions, and post-sales. Share customer experience surveys at all these interaction-points.
Identify your ideal customer persona and enrich experience to bring in the right crowd. Share user experience surveys and identify the key points of customer behavior. Tighten your product-market fit.
Are your customers loyal to your brand? Measure brand loyalty and customer advocacy using relationship NPS. Share it at fixed intervals, quarterly or bi-annually.
Uncover the reason behind the exit of a customer. Improve those shortcomings and lower your customer churn rate. Share customer exit surveys after each churn.
"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing..."Read Story
"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent..."Read Story
"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way..."Read Story