Customer Experience

Collect feedback from your customers and measure your customer satisfaction index using customer pulse surveys.
Understand customer perception, extend proactive service and elevate customer experience.

Turn customers into
brand ambassadors

Website
Feedback

Customer
Effort Score

Customer
Satisfaction

Transactional
NPS

Product
Feedback

Event
Feedback

User
Experience

Relational
NPS

Customer
Exit Surveys

What you can expect from
this journey with us

Enhancing
Customer Experience

Station feedback units across the customer journey & measure experience

Optimizing
Customer Acquisition

Trace the ideal customer persona and optimize your efforts to attract the right ones

Improving
Customer Retention

Improve the customer experience at every touchpoint & increase retention

Boosting
Customer Loyalty

Understand customer preferences, be proactive, and win hearts

Enrich customer experience.
Start the journey, now!

Create experiences, reduce churn.

Website Feedback

As the primary medium that brings you in touch with your customers, ensure they have a fluid experience with your website. Embed survey bots on your website, extend support, resolve queries, and collect website feedback.

Collect website feedback and improve user experience.

Customer Effort Score(CES)

How easy was it for customers to use your product? Avail your services? Measure it using the customer effort score. Lower the score, the better. Share CES surveys right after a sale or after an interaction, to know if they’ll stick to your brand.

Improve your customer effort score, CES.

Customer Satisfaction(CSAT)

Are customers satisfied and happy with your brand? Share CSAT surveys after purchase, before subscription renewal, or right support interaction to gauge their happiness. Satisfied customers stay. Thus, keep up with their pulse.

Improve customer satisfaction index.

Product Feedback

Find out the pain-points of customers while using your product. Listen to their feedback and make them feel involved. Share customer pulse surveys and use the feedback to improve your product. Hit the product-market fit right.

Collect product feedback and improve features and functionalities.

Transactional NPS

Assess what customers feel after having an interaction with your brand using transactional NPS. It is necessary to gauge how the customer’s satisfaction has changed after their most recent communication.

Share transactional NPS surveys and improve customer experience.

Event Feedback

Trace your customers’ happiness and the experience they’ve had throughout their journey with you. To be precise, before sales, during interactions, and post-sales. Share customer experience surveys at all these interaction-points.

Collect event feedback and host better ones in the future.

User Experience

Identify your ideal customer persona and enrich experience to bring in the right crowd. Share user experience surveys and identify the key points of customer behavior. Tighten your product-market fit.

Improve user experience and deliver wow moments consistently.

Relational NPS

Are your customers loyal to your brand? Measure brand loyalty and customer advocacy using relationship NPS. Share it at fixed intervals, quarterly or bi-annually.

Measure customer loyalty with transactional NPS surveys.

Customer Exit Surveys

Uncover the reason behind the exit of a customer. Improve those shortcomings and lower your customer churn rate. Share customer exit surveys after each churn.

Use customer exit survey data and reduce churn rates.

Enrich customer experience.
Start the journey with us, now!

Adapts to Your Ecosystem
Simplify tasks, optimize workflows, get things done.

You’re in good company

Read all about how Heat + Deloitte Digital effortlessly de-cluttered their data collection using SurveySparrow.

"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing..."

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Know how wydr increased their customer engagement by 20% with SurveySparrow.

"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent..."

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Learn how SPB web solutions increased qualified prospects with SurveySparrow.

"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way..."

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Badges of Appreciation
Source of encouragement to our passion, to deliver nothing but WOWs.

SurveySparrow ranked as the G2 Momentum Leader 2020. SurveySparrow ranked as Capterra’s Best Ease of Use Platform. SurveySparrow ranked as GetApp Category Leader 2019. SurveySparrow ranked as  Software Advice FrontRunners 2019 SurveySparrow rated 5-star by Trustpilot. Gartner Peer Insights rates 5-star for SurveySparrow. SurveySparrow ranked as Hosting Advice's Developers' Choice
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