Top 12 Qualaroo Alternatives For 2024

Hark ye, witches and wizards, for we bring tidings of great importance. As we journey through the magical world of business, it is crucial to heed the voices of those for whom we craft our potions and cast our spells – the customers.

In plain English: You’re here because you value user research and customer feedback as much as we do, and that’s why you’re looking for Qualaroo alternatives.

Qualaroo is a fantastic user research & feedback tool, but truth be told, there are better 12 better alternatives to Qualaroo. So, steady on your broomsticks there… ‘cause we’re wasting no more time!

12 Absolute Top Qualaroo Alternatives For 2024

Time to let the cat out of the bag here. Here are the 12 Qualaroo alternatives worth trying in 2024:

• SurveySparrow
• Parlor.io
• UserReport
• Hotjar
• Qualtrics
• UserBrain
• Tagado
• Canny
• Loop
• InMoment
• Bazaarvoice
• UseResponse

#1. SurveySparrow: For Conversational Surveys and Advanced Analytics

SurveySparrow aims to refine customer experiences in every way possible.

Let’s face it, most customer feedback surveys fail to get people’s attention or get them excited about it. But with a conversational approach you can have them hooked to their seats and higher your chances to get responses by 40%.  

Now, SurveySparrow is a better alternative to Qualaroo as it goes beyond basic survey creation! you get multiple customization options, Visually appealing design, an extremely intuitive interface, advanced visualization, and analytics features!

Well, don't take my word for it. Let the facts speak for themselves!

Key Features

• The best part? omnichannel engagement! You can share the surveys, forms, or quizzes via SMS, chat, web link, Slack, Microsoft Teams, QR codes, and more.
• Close the customer feedback loop with SurveySparrow’s case management.
• Keep your audiences' engaged and reduce customer churn across channels with conversational surveys.
• Advanced customization! The builder offers multiple question types, field types, and 1000+ customizable pre-designed survey templates. 

Here’s a free template made with SurveySparrow. Feel free to customize it the way you want!

User Feedback Survey Template

Preview Template

Use This Template

• Works brilliantly as a market research tool to find new product ideas or revenue streams.
• Improve customer relationships with not just surveys but with SurveySparrow’s Feedbot, too. (A chatbot that talks to your audience like a human)
• You can automate customer reminders to fill out feedback forms.
• Round the clock, 365 day support.
• Personalize all customer surveys with SurveySparrow’s white-labeling feature
• Roll out NPS surveys to identify customer pulse and sentiments
• Visualize your data on an executive dashboard.
• Plus, Wordcloud will help you translate open-ended questions.

Why don't you take it for a free spin? It might be the one you’ve been looking for. A free plan is available!

If you want advanced paid options here's a breakdown of the pricing plan:

Pricing

So, if you need an interactive, visually appealing, and budget friendly alternative with advanced customization features, you got it right here!

But if you're looking for something else, let's quickly move on to the next one...

#2. Typeform: For Advanced Design Capabilities

Typeform is the visual master! The platform excels in visual design and offers an extensive set of ready-made templates. Though it falls a bit behind in analytics and reporting, the tool has gained a lot of traction in a very short span of time. 

Integrations are a thing for Typeform. You get essential apps like Zapier, Google Sheets, Slack, Google Analytics, HubSpot, and Salesforce for a hassle-free workflow.

Key Features

• Formless, Typeform's AI form builder, helps you make AI respond to user queries, speak 120 languages, embed forms in multiple formats, and more.
• Collect honest feedback with their video forms, VideoAsk.
• A vast photo and video library that helps you build beautiful forms

G2 Rating: 4.5/5 (700+ Reviews)

There are no offline forms for Typeform. You need to have an active internet connection at all times. At the same time, users appreciate the design capabilities that help them make stunning forms. 

Pricing

• A Free plan is available.
• The basic plan starts at $25 per month.

#3. Hotjar: For Heatmaps and Session Recordings

Used by giants like Adobe and Shopify, Hotjar takes a visual approach to customer feedback that’s very fresh and intuitive. Its all-in-one solution visualizes behaviors using heat maps to help understand what your web visitors really care about. 

These heat maps allow you to see how users are scrolling, moving, and clicking on your website. It also shows exactly how your visitors are navigating the website through visitor recordings. Hotjar offers conversion funnels that help businesses understand where your visitors are dropping off, allowing them to work on it and reduce the bounce rate. 

Key Features

• Form analysis to identify fields in a survey or form that people are taking too long to fill.
• Feedback polls that illuminate the thought process behind users’ decisions.
• Heatmaps to help you understand user sentiments. 

G2 Rating: 4.3/5 (300+ Reviews)

Users see it as a "Professional tool to track website's traffic and analytics." While the heat maps and analytics are advanced, it can cause a steep learning curve for beginners. Also, there are some customers who report an increase in the loading speed upon using the tool.

Pricing

• Hotjar comes with a free forever Basic plan.
• The paid ones start from $32 per month. 

#4. Qualtrics: For Advanced Survey Logic

Qualtrics (formerly Clarabridge), using AI and machine learning, specializes in turning complex feedback into clear insights. Yes, this Qualaroo competitor helps make sense of the plethora of customer feedback submitted across multiple channels.

In a nutshell, it uses AI-driven rules to determine what customers think and their desires, which lets businesses automate processes while measuring metrics like effort, emotion, and intent. 

Key Features

• The ability to connect multiple social media channels for feedback and analysis
• Data connectors that pull insights from all feedback with a single click
• Automated processing for super-quick work

G2 Rating: 4.4/5 (2000+ Reviews)

According to a customer on G2, conditional logic is one of the best features of Qualtrics. They were satisfied with the advanced features helped them take a perfect market research class at the university. At the same time, they found it hard to collaborate with teams using the tool. 

Pricing

You need to talk to the Qualtrics team for demos and pricing.

#5. UserBrain: For Usability Testing

The next Qualaroo alternative-slash-competitor is UserBrain. In short, it is a customer feedback tool that utilizes surveys to collect in-depth customer insights. 

UserBrain allows survey creators the ability to record videos and capture the screen while users are taking a survey to get hands-on details about the overall experience. Then, it offers tools and suggests ways to amp up the overall feedback collection process.

Key Features

• User testing
• Real-time insights into user experience
• Demography-based sentiment analysis

G2 Rating: 4.8/5 (10+ Reviews)

The best part is that you can invite your own testers by sharing a test survey with your audience. But, you can't really download the reports. 

Pricing

• Plans start from $99 per month and go up to $799 for medium to large enterprises.

#6. Tagado: For Feedback Management

Tagado is a unique Qualaroo competitor and alternative that gathers information your customers leave across all platforms and websites into its platform, allowing you to make strategic data-based decisions quickly and efficiently. 

Yes, it is a tool you won't see in many lists, but it has its advantages!

The solution collects data, automatically organizes it, and provides detailed feedback, as well as competitive feedback analysis. With the data gathered across platforms, you can discover new opportunities for product updates and quickly identify and mitigate areas of improvement. The tool is definitely worth trying. 

Key Features

• Automated data segmentation
• Demography analysis
• Automated experience management

Price

Available on request and as per your requirements

#8. Canny: For Feature Request Tracking

Canny is a customer feedback and feature request platform to help businesses capture, analyze, prioritize, and track feedback to plan product and feature releases. This amazing tool allows you to collect feedback from multiple channels to automatically organize the generated insights into a list for future roadmap development. 

It also allows customers to post feedback directly from your website or app —making it easier for brands to prioritize features that customers care about most. While Canny is a great feedback tool, everything else is a manual process here. So keep that in mind. 

Key Features

• Good collaboration options
• Multichannel data capture
• Product road mapping 

G2 Rating: 4.6/5 (80+ Reviews)

Users like how the platform is simpler than most of its competitors. You might face a few hiccups while setting up your free trial. 

Price

• It offers a great free forever plan with a lot of features
• The Growth Plan for teams costs $400/month price tag. Go with its free plan first. If you like it, make the plunge. 

#9. Loop: For Feedback Looping

Qualaroo is a very basic tool with useful, but basic features. Live feedback collection is something completely out of its domain. And this is exactly where Loop specializes. 

This customer feedback management software includes a screenshot plug-in to integrate into your website and an embedded forum to let visitors vote on submitted feedback that drives strategic product decisions. So, it’s a unique tool in its own right! 

Key Features

• Screenshot plugin
• Instant email notification on new feedback
• Video for customer support for faster and personalized query resolution
• Powerful online forums 

The platform is extremely user-friendly. Acording to a user on Capterra, the platform has been useful for their customer service needs. The lack of advanced features is one thing that can be seen as a con. 

Pricing

• Loop offers a very attractive Starter plan that’s free.
• The premium plan costs $39 per month. 

#10. InMoment: For Integrated Experience management

InMoment is a tool that collects not just customer but employee feedback, too. After SurveySparrow, it is the only tool offering proper market research solutions on this list.

It also captures collective and individual customer feedback through action planning and case management tools. Your team just has to devote more than usual time to learning how best to use the tool. After that… everything’s fine and dandy here! 

Key Features

• Big-data dashboards for keeping up with all customer journeys easily
• A tool for holistic CX management
• An efficient customer support team

G2 Rating: 4.7/5 (300+ Reviews)

The analytics tools kit is powerful and can help you decode data in a few minutes. But, if you are a beginner, you might find it a bit overwhelming.

Pricing

You can book a demo and get started with the platform. 

#11. Bazaarvoice: For User-Generated Content

Bazaarvoice is a feedback platform and an alternative to Qualaroo, designed for retailers, especially online, to capture ratings and reviews from customers while asking important questions through the platform’s built-in portal, Bazaarvoice Connections.

Key features

• Actionable insights collection
• Voice of customer insights from customers
• The ability to launch & manage social commerce campaigns. 

G2 Rating: 4.2/5 (800+ Reviews)

Though the platform is a bit pricey for those on a budget, the ease of syndication is appreciated by users.

Pricing

Contact the Bazaarvoice team to know its different offerings and prices.

#12. UseResponse: For Customer Support and Feedback

If you need a great utility feedback tool that offers something different, UseResponse is a great option. It’s a customer service software that offers so much more than just user or product feedback.

UseResponse organizes a help center and provides customer support across all channels. You can receive access to a live chat client, in addition to its feedback and community forum.

Key Features

• Live chat widget for easy communication.
• Support automation with Helpdesk software.
• A compelling and apt help desk software along with useful integration options.

G2 Rating: 4.5/5 (22 Reviews) 

You can integrate with telegram directly for easy communication. Users don't like how each conversation is separate, because of which you can fill in the support agents with relevant information. 

Pricing 

Its plans start from $49 per month, and with all its features, the price is not that high (although higher than SurveySparrow).

#12. UserReport: For Simple Feedback Widgets

True to its words, UserReport is a set of flexible user feedback tools that tell you who your users are, and what exactly they want to achieve.

UserReport is based on two simple tools – a survey and a feedback forum. It runs as an integrated part of your website or app, enabling you to have direct interaction with users to learn who they are, what they are looking for – and how they think you and your brand can improve, making it an ultimate user and product feedback tool. 

With UserReport, you’re not just collecting feedback but also performing feedback analysis, then and there. And that’s empowering for any brand.

Key Features

• Easy Google Analytics integration
• Fluid UI
• In-depth knowledge base

Capterra Rating: 4.2/5 (2 Reviews)

Though there are not many user reviews for UserReport, their feedback and survey widget is a big hit. 

Pricing

It's free of any cost. 

Why Should A Business Look For Qualaroo Alternatives?

In today’s fast-paced business landscape, it’s more important than ever to stay ahead of the curve and constantly seek out new ways to improve customer experience. One way to do this is by exploring alternative feedback tools, such as Qualaroo alternatives, in 2023. 

Here are a few reasons why a business might want to do that:

1. New Tech: As technology evolves, new feedback tools are constantly being developed with more advanced features and capabilities. Even some old tools are constantly coming up with impressive updates to help with your feedback requirements.

Qualaroo, however, does not do that. It offers pretty much the same solutions today that it started with. So, looking at its alternatives or competitors makes all the most sense. 

2. Increased Competition: With more businesses entering the market, it’s becoming increasingly important to differentiate yourself from the competition.

Qualaroo is a tool used by businesses globally. It does the job, no doubt, but doesn’t do it like some of its competitors can. So, by exploring Qualaroo’s competitors, businesses can gain a competitive edge and stand out in the crowded marketplace in 2023. 

3. Customization Options: Every business is unique and has its own set of needs and goals. Qualaroo offers pretty standard solutions with very less customization options.

By exploring alternative feedback & survey tools, businesses can find what best fits their needs and goals.

4. Cost: Pricing for any software can change over time, and sometimes the cost of one tool can become too high for the budget. Qualaroo is one such tool.

Exploring alternative options can help a business find something similar with more affordable pricing.

9 Ways User Research & Feedback Software Helps Businesses (With Facts!) 

Well, you now know why a business looks for Qualaroo alternatives and the 12 tools to use in place of it. But what about the importance of such a tool for businesses? You’d surely wanna know why a user research & customer feedback tool is a big boon.

Swoosh… your wish’s granted! Here are the nine ways Qualaroo competitors help businesses, supported with facts:

1. Enhanced Customer Satisfaction: According to a study by UserTesting, businesses that conduct regular user research and customer feedback see an average of 15% increase in customer satisfaction. This is huge considering how difficult constantly increasing and managing customer satisfaction is in the post-pandemic world.
2. Increasing Conversion Rates: A study by Forrester Research found that businesses using customer feedback to optimize their website design see an average of 14.4% increase in conversion rates. And it’s hard for us to believe that most businesses don’t use feedback to make relevant design changes! But we’re sure you’re not the same.
3. Reducing Development Costs: A study by the Nielsen Norman Group found that businesses that conduct user & market research before developing a product can save up to 50% on development costs. Big savings!
4. Identifying New Revenue Streams: A study by the Temkin Group found that businesses that use feedback to identify new revenue streams based on changing customer interests and hobbies increase revenue by an average of 8.4%.
5. Improving Customer Retention: A study by Harvard Business Review found that businesses that use feedback gathered from customers to improve their overall experience see an average of 25% increase in customer retention. Impressive, isn’t it?
6. Enhancing Usability: According to a study by the Nielsen Norman Group, businesses conducting regular user research improve the usability of their products by an average of 58%. A whopping 58%!
7. Higher Productivity: A study by UXPA found that user research and feedback lead to faster development time, better designs, and higher user satisfaction, with companies seeing an average of 30% increase in productivity.
8. Reducing Customer Complaints: A study by Forrester Research found that businesses using feedback to identify and address customer pain points see an average of 15% reduction in all customer complaints. Given how difficult onboarding and retaining customers has become, this improvement just on the back of feedback is huge.
9. Better Return On Investment (ROI): Again, the same Forrester Research study found that businesses using customer feedback to optimize their products and services see an average of 38% increase in ROI. To give you a perspective, businesses keep scratching their heads to increase the ROI by even 5%.

Just by using customer feedback to good effect, you get a 38% increase. The choice is yours.

Blimey, It’s That Time Already! 

Yes, it’s time you make a Qualaroo alternative decision. Well, the statistics clearly show that user research and customer feedback are incredibly valuable for businesses. And by using the 12 Qualaroo alternatives, you’ll gather insights into customer behavior and preferences to improve customer satisfaction, increase conversion rates, ROI, and so much more. 

Every one of these alternatives is fantastic in its own right (and better than Qualaroo), but if we had to put our money on one, with all the qualities it offers, SurveySparrow would be our pick. But talk to our ever-present team before making any decision. They’ll guide you to make the right choice (without anything in return) based on your exact requirements. 

Good deal, right? Go, make the most of it while we watch the Harry Potter movies… again!