Gather reviews from promoters. Acquire new customers. Progress.
Learn from your customers. Take action. Measure progress.
Collect customer feedback. Cover all crucial touchpoints.
Track NPS. Study feedback. Uncover loyalty-driving factors.
Monitor NPS score with time. View responses each from promoters, passives, and detractors. Filter responses and gather insights.
All your responses at one place. Assign responses as tickets to any employee in your organization. Check the status and track it right from the assignment, investigation, and resolution. Reach out to customers and close the loop. Add descriptions for responses and provide clarity for each case, across your organization.
Brand the survey with your logo, name, and style it to your heart’s fill. Add the email subject, body, and get a live preview of your NPS email instantly. Share personalized follow-up questions separately for promoters, passives, and detractors. Also, customize thank you messages in the same manner.
Receive rule-based notification or alerts. For instance, alert and assign to your customer success team upon receiving a response with a rating less than 4. Share personalized follow-up emails to customers based on the score. Create actionable workflows and work on every customer.
Uncover deeper insights by sorting your NPS using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies.
Schedule surveys for periodic intervals. Configure the survey settings once and forget about it. Set up a cyclic feedback system. Automate the process; save your time and efforts.
Don’t bombard your customers with one NPS survey after another. Why annoy them when you can throttle surveys and ensure no respondent is surveyed until a configured time? Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.
Inspect and understand the complete journey of a customer and their experience with your brand. With the feedback from all their interactions, map the customer journey clearly and identify the pain-points.
"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing..."Read Story
"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent..."Read Story
"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way..."Read Story
Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.