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Ticket Management

Turn voices to actionable solutions

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Empower your customers with streamlined support

Optimize support interactions with seamless ticket management, turning customers into dedicated brand advocates.

Empower your customers with streamlined support

Trusted by 3,000+ brands across the globe

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Channel responses into tickets

Transform all customer interactions into actionable tickets, ensuring prompt resolution and making customers feel valued.

Channel responses into tickets

Collaborate with ease

Streamline teamwork, assign experts, and accelerate feedback closure. Enhance collaboration with private notes and prioritize tasks effectively. Nothing slips through the cracks!

Collaborate with ease

Offer seamless support

Enable your experts to focus on customers as we provide a unified view of your customer information. Accelerate feedback closure with real-time ticket tracking, workflows, alerts, and canned responses for swift resolutions.

Offer seamless support

Shared inbox for all communications

Convert incoming customer emails into tickets and respond to them promptly. Consolidate the entire interaction history with your respondents, just like an organized email inbox.

Shared inbox for all communications

Streamline support across the globe

Set customized working hours for particular groups to optimize productivity, and eliminate the hassle of coordination across different locations. Embrace tailored schedules that suit your team's unique needs.

Streamline support across the globe

Stay in the loop with email notifications

Ensure all your team members are kept informed by enabling email notifications to receive timely updates on any changes throughout the ticketing lifecycle. Hence, never missing a beat!

Stay in the loop with email notifications

Tailor-made ticket fields

Customize your ticketing process effortlessly by creating personalized ticket fields that perfectly align with your unique workflow. Simplify ticket management like never before.

Tailor-made ticket fields

All-in-one ticketing dashboard

​​Gain full visibility and control over your support tickets from a unified dashboard, allowing you to efficiently track, prioritize, and resolve customer inquiries.

All-in-one ticketing dashboard

Boost your service commitments

Customize service level agreements (SLAs) for your tickets to ensure clear service commitments between you and your customers. Get clear notifications and actionable steps for every commitment you make.

Boost your service commitments

Smart ticket workflows

Automate routine tasks with workflow automation, freeing up your agents' time to focus on timely customer responses and exceptional support.

Smart ticket workflows

See why customers choose us,

Jaakko Jalkanen

Jaakko Jalkanen

Business Manager

quote

"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way..."

Business Manager
Isha Goyal

Isha Goyal

Associate Vice President – HR

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"Godrej refines their employee's journey using SurveySparrow..."

Associate Vice President – HR
Parisa Vassei

Parisa Vassei

Founder at Parisa Consulting

quote

"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on..."

Founder at Parisa Consulting
Timo Hahn

Timo Hahn

Founder & CTO

quote

"wydr Increases Customer Engagement By 20% With Post Event Surveys"

Founder & CTO
Katherine Stevens

Katherine Stevens

Market Intelligence & Strategy Manager

quote

"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent..."

Market Intelligence & Strategy Manager

See why customers choose us,

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leader
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top-rated-software

Time to wow your customers!

14-Day Free Trial Cancel Anytime No Credit Card Required Need a Demo?

Time to wow your customers!