Qualtrics is one of the top names in customer experience management platforms. But the tool, like every other tool, has some cons that have urged the users to look for better alternatives.

If you are here, it means you have already tried Qualtrics and would like to get a second opinion before choosing it. Or you, like some other customers, have found it hard to work with Qualtrics. Either way, we are here to help you. 

Here are the few concerns customers have about Quatrics.

Source – Link

Ergo comes to the question – What’s the best alternative to Qualtrics?

There are numerous alternatives and competitors of Qualtrics you can choose from. But the thing is, you need to choose the right one for you.

To ease this task, we’ll dive deep into some top-notch Qualtrics alternatives and competitors in this blog. We’ll examine their features, benefits, and potential use cases so that you can make an informed decision for your data collection needs now and beyond.

Following is a quick overview of the top competitors and alternatives to Qualtrics we have compiled for you. 

10 Best Qualtrics Alternatives & Competitors – An Overview of Each Tool

10 Best Qualtrics Alternatives and Competitors in 2024

Though there are a lot of tools available in the market that can be considered a worthy alternative or competitor, the following are some of the best ones we think you should consider.

Let’s discuss each in detail!

1. SurveySparrow

Best For: NPS®, CSAT, CES, Customer Feedback, Product Experience Surveys, and more.

Starting Price: $19 per month.

Summary: Sleek, easy-to-use, pocket-friendly.

SurveySparrow is a notable Qualtrics alternative with its engaging conversational interface, user-friendly design, and versatile distribution channels. Its rich analytics and competitive pricing make it a compelling choice for businesses seeking an interactive and cost-effective survey solution.

Be it NPS®, CSAT, or CES, the tool has everything for you and more. The tool stands out for its engaging conversation surveys, comprehensive omnichannel management platform, and advanced AI surveys. But that’s just scratching the surface. It boasts a wide array of additional features designed to benefit businesses.

🛠 Key Features of SurveySparrow

• Conversation Surveys: This feature lets you have real-like chats with people answering your surveys. It makes the experience fun and gets you better, more detailed feedback.
• Omnichannel Management Platform: This tool brings together all ways of sending surveys, like email, social media, and websites, into one place. It makes sending out and collecting survey answers easy and smooth.
• AI Surveys: Creating surveys is easier and faster with AI. Simply put the type of survey and the question types to ask, and see the survey created before yourself. It saves a ton of time and makes the survey more engaging and effective.
• Offline Surveys: The tool’s offline survey feature enables data collection in environments without internet connectivity. This is great for getting opinions from people in places where the internet is hard to come by without losing quality.
• 1000+ Survey Templates: SurveySparrow offers more than 1000 ready-to-use survey templates. This saves you a lot of time and effort when you need to create surveys for different needs or industries.
• Secure Surveys: This part focuses on emphasizing data protection and privacy compliance. It uses robust security measures (enterprise-grade) to protect the collected data, making sure everything is done right and safely.
• CogniVue: An advanced text analytics tool that uses AI to understand customer sentiment, the most discussed topic, and so on.

✅ Pros of SurveySparrow

• Easy to use and intuitive with AI-powered survey creation.
• A freemium plan that lets you explore rich features for free.
• Pocket friendly (business plan starts at $99), compared to Qualtrics pricing ($5000).
• Customer engagement surveys, CSAT surveys.
• NPS® surveys for customers, products, and employees.
• Identify customer sentiments, key drivers, and the overall pulse.
• Refine employee and customer experiences with ease.
• Executive dashboard for an easy-to-understand visual summary.
• Ticket Management for immediate action on customer responses.

🚫 Cons of SurveySparrow

• There are only 20 survey question types.
• The advanced AI analytics feature is available on top-tier pricing plans.

💳 SurveySparrow Pricing

SurveySparrow also provides a Forever Free plan with limited features and a 14-day free trial for testing the product.

With 10 plans ranging from Basic to Platform, SurveySparrow has options for different needs and budgets.

• Basic: $19/month for personal use.
• Essentials: $49/month for small teams.
• Business: $99/month for mid-sized businesses.
• Enterprise: For large organizations.
• CX Suite: $199/month with customization options.

For Reputation Management –

• Free – Get up to 300 reviews and support on Google, Facebook, PlayStore & AppStore.
• Paid – Starts at $79 per month, supporting 70+ platforms.

⭐️ Ratings & Reviews

G2 Rating: 4.4 (1900+ reviews)

“SurveySparrow was easy to use, inexpensive, and allowed logic to be used at the lowest level. I appreciated the number of people able to respond also for the entry level pricing. The support is excellent – every time I had a problem it was solved almost right away.” – SurveySparrow G2 Profile.

2. Medallia

Starting Price: Contact for details.

Summary: Highly competent but pricey alternative.

Source: Medallia

Medallia is another experience management platform that emerges as a formidable Qualtrics alternative. One of the main reasons for this is because of their holistic view of the customer journey. It stands out through its real-time, actionable insights and is known for its scalability and seamless integration.

🛠 Key Features of Medallia

• Comprehensive Customer View: The platform provides a rich, 360-degree view of customers. This is done by integrating data from social media, transcripts, speech analytics, and more, making it mission-critical for understanding customer insights.
• Real-Time Insights for Immediate Action: The tool empowers organizations to influence experiences as they happen by delivering insights to the right people in real-time. This ensures timely responses and adjustments.
• Robust Integration Capabilities: It offers flexibility with integrations for standard systems and powerful APIs and ETLs. This enables businesses to harness all their data, work efficiently, take action, and transform experiences.

✅ Pros of Medallia

• Their NPS® surveys are one of the best out there. They know what they are doing when it comes to customer experience journeys.
• Sandbox for testing survey workflows.
• Athena AI  – the key feature that makes Medallia second on this list.
• Social reputation management can be great for keeping track of all social mentions.
• Customers have found its issue tracking and management to be helpful.

🚫 Cons of Medallia

• Pricey! Only gigantic corporations with a small fortune set aside for surveys must come this way.
• Also, it is recommended only for customer experience journeys and not academic research, unlike Qualtrics.

💳 Medallia Pricing

Unlike other Qualtrics competitors, Medallia doesn’t make its pricing transparent. They follow an EDR (Experience Data Record) concept in their pricing. For more details, consider contacting their team.

⭐️ Ratings & Reviews

G2 Rating: 4.5 (100+ reviews)

“I love Medallia is very friendly and complete. You can integrat al your journey, and surveys in different stages. The customer support and users group is some ot the best things in Medallia..” – Medallia G2 Profile.

Suggested Read: 12 Best Medallia Competitors & Alternatives of 2024 

3. QuestionPro

Starting Price: $99 per user per month.

Summary: Powerful and intuitive, but user experience could be better.

QuestionPro is a comprehensive online survey software that’s been on the market for almost two decades now. It was primarily designed to help businesses with market research. It offers a range of features that cater to the evolving needs of businesses, which makes it a worthy alternative to Qualtrics.

🛠 Key Features of QuestionPro

• 24/7 Support: A dedicated support team is available round-the-clock to assist with all market research needs.
• Comprehensive Security: Adheres to strict compliance standards, ensuring top-notch data privacy and protection. Compliance standards include GDPR, ISO 27001:2013, CCPA, PCI-DSS, Section 508, PHI, and HIPAA,
• Enterprise Integration: Offers integration capabilities with various enterprise systems through APIs or FTP sync, facilitating marketing automation and more.

✅ Pros of QuestionPro

• Researchers love how intuitive the tool is despite its many complex features.
• A lot of question types to choose from.
• Their support (according to customers) is awesome.
• Super easy to learn and use (according to reviews).
• Employee and customer experience surveys are super helpful.

🚫 Cons of QuestionPro

• The user experience is dull and dated, especially when you consider all those handsome Qualtrics competitors available at a far lower price.
• No support for multiple users for a single account.

💳 QuestionPro Pricing

They offer a free version of the tool with limited features and a 10-day free trial. The pricing plans start at $99 per user per month for 25K responses per year.

⭐️ Ratings & Reviews

G2 Rating: 4.5 (900+ reviews)

“I like that there is live chat support, although sometimes it is difficult to access as my laptop blocks the chat. It is often easy to use, without having to get help, and there are many question types that are supported.” – QuestionPro G2 Profile.

4. AskNicely

Starting Price: Available upon request.

Summary: Awesome reporting capabilities, but not exactly intuitive.

This customer experience software helps companies understand and enhance their customer service. AskNicely offers tools to gather useful feedback from customers and use it to make positive changes in the company. It makes sure everyone in the team works towards the same customer service goals.

🛠 Key Features of AskNicely

• Customer Feedback Collection: It offers a straightforward way to gather customer feedback and measure NPS® across all teams. Also, it uses workflows and integrations for actionable follow-ups.
• Team Analytics: This feature lets businesses see how different areas and team members are performing. It shows what makes the best teams stand out and how making customers happier can help the business grow and make more money.
• Actionable Insights: AskNicely shows how the work of frontline teams directly affects the company’s success. It helps everyone see how their hard work pays off in real business results.
• Reputation Management: Reach out and manage customer feedback across online platforms to make sure there are more positive reviews.
• Employee Activation: Reach your CX target by making your employees more customer-focused.

✅ Pros of AskNicely

• High level of automation and workflows compared to Qualtrics.
• Engaging dashboards, making it easy to track and analyze feedback.
• Effective for customer feedback collection from different channels like social media and SMS.
• Excellent customer service, resolving issues almost instantly.
• Strong integrations with third-party tools such as Microsoft Teams, Qualtrics, Salesforce, and Hubspot.

🚫 Cons of AskNicely

• Settings navigation can be confusing, leading to steeper learning curve.
• Though they provide strong integration with other tools, they are limited to a few, as discussed earlier.
• Smaller companies might find the pricing to be expensive (from customer reviews).
• Limited customization in scoring and can be confusing when looking at subsets.

💳 AskNicely Pricing

The tool offers neither a freemium plan nor a free trial. However, you can request a demo to understand how the tool works. The paid plans are threefold – Starter, Standard, and Advanced. The details of these pricing plans are available upon request.

⭐️ Ratings & Reviews

G2 Rating: 4.7 (900+ reviews)

“This gives our customer another way to communicate with us and give constructive feedback. Our sales reps can’t argue with feedback that comes directly from the customer..” – AskNicely G2 Profile.

You can also check out our expert’s take on the top AskNicely alternatives.

5. InMoment

Starting Price: Available upon request.

Summary: Intuitive UI, but beginners may have to deal with a sophisticated learning curve.

This Qualtrics competitor claims to be the leader in Experience Intelligence. InMoment features three clouds: customer experience, employee experience, and market experience. This allows customers to work effortlessly to deliver an extensive understanding of vital factors.

🛠 Key Features of InMoment

• Data Capture and Integration: It streamlines the collection and connection of both structured and unstructured customer experience data, ensuring no feedback is missed.
• Actionable Intelligence: The platform aligns teams across the organization to take informed actions that address both specific customer issues and broader experience challenges.
• ROI-Focused: The tool emphasizes a return on investment. Clients can see increased customer lifetime value and improved performance within just 12 months.
• Conversational Analytics: Include customer feedback from call centers and chatbots to get a holistic view of your customer’s preferences and needs.
• Reputation Management: Respond and generate online reviews and include them to get omnichannel feedback.

✅ Pros of InMoment

• Keeps all customer feedback in one spot for easy access.
• Good for giving employees feedback and tips on their service.
• Its reports help you figure out and fix issues quickly.

🚫 Cons of InMoment

• It offers very limited editing capabilities.
• The learning curve may be too sophisticated for beginners.

💳 InMoment Pricing

InMoment doesn’t offer a free version or a free trial. You can request for a Demo with their team. You can contact their team to get a personalized quote.

⭐️ Ratings & Reviews

G2 Rating: 4.7 (700+ reviews)

“InMoment is an easy to use platform. Supportive staff when needed are very responsive. Account managers aren’t often able to make quick fixes for you, nor are you able to make changes (if you operate on the managed service model).” – InMoment G2 Profile.

6. CustomerGauge

Starting Price: Available upon request.

Summary: Highly customizable but not as intuitive as it should be.

CustomerGauge is a cloud-based platform that focuses on delivering dedicated B2B customer experience and retention solutions. If you are looking for Qualtrics alternatives offering NPS® solutions to improve customer experience, you can bank on CustomerGauge.

🛠 Key Features of CustomerGauge

• Multi-Channel Feedback Collection: It gathers input across various channels, ensuring a comprehensive view of customer sentiments. This includes email, SMS, pop-ups, call centers, and WhatsApp.
• Automatic Customer Follow-Up Systems: The tool streamlines the process of responding to customer feedback, ensuring timely and effective communication.
• Personalized Dashboards: It offers customized dashboards for every team, providing relevant insights that drive action and improvement.
• Prioritized Account Focus: Prioritize those that need your immediate attention and strive for customer success.
• Text and Sentiment Analysis: Analyze the unstructured data to clearly understand customer emotions and key drivers of your business.

✅ Pros of CustomerGauge

• Automatically measures and analyzes customer feedback.
• Tailored for B2B companies, addressing complex customer relationships.
• Uses Net Promoter ScoreSM (NPS®) to predict churn and monetize accounts.

🚫 Cons of CustomerGauge

• It may not be as intuitive as you think, considering users’ challenges while navigating.
• Also, the clunky reports and unreliable integrations are somewhat off-putting.

💳 CustomerGauge Pricing

Customer Gauge also doesn’t offer any free plan or free trial period. A demo is available upon request. Connect with their team to get more details on their pricing.

⭐️ Ratings & Reviews

G2 Rating: 4.7 (40+ reviews)

“How easy it is to use the available tools + how helpful is the team overall. It lacks of flexibility to freely use other metrics then NPS. Also, it’s somewhat cumbersome user management..” – CustomerGauge G2 Profile.

7. NICE

Starting Price: Available upon request

Summary: A Qualtrics competitor that’s truly intuitive but cannot deliver real-time data

Are you dead serious about measuring customer satisfaction? Then NICE is your best bet for a Qualtrics alternative. Their NPS® and CSAT surveys are much sought after.

It offers a complete CX management platform that harnesses customer insights to enhance customer satisfaction and loyalty. It also allows for the collection of omnichannel feedback at every touchpoint. As a result, it enables businesses to understand and improve their customer experience in real-time.

🛠 Key Features of NICE

• Omnichannel Feedback Collection: It gathers customer feedback across all touchpoints and channels to provide a holistic customer experience.
• Churn Reduction: The tool identifies the root causes of customer churn, enabling targeted actions to increase customer satisfaction (CSAT) and loyalty.
• Actionable Insights: It offers insights to transform feedback into concrete actions. Doing so empowers supervisors and agents to resolve issues and improve customer interactions.

✅ Pros of NICE

• Intuitive and easy to use to create and share feedback surveys.
• Fast and helpful support team.

🚫 Cons NICE 

• Can’t change or download some reports
• Works best when everyone uses it
• Needs updates to stay competitive

💳 NICE Pricing

You can get personalized quotes upon request.

⭐️ Ratings & Reviews

G2 Rating: 4.3 (1500+ reviews)

“It is the only CCaaS platform that offers everything in one. Everything working through one platform is powerful. It is easy to learn and use. The difficulty is in the design aspect.” – NICE G2 Profile.

8. Forsta (Formerly Confirmit)

Starting Price: Available upon request.

Summary: Stable and robust survey tool, but with a dull interface.

Forsta offers a comprehensive suite that spans customer experience (CX), market research, and employee experience (EX). It was born in 2021 when the industry leaders Confirmit, FocusVision, and Dapresy merged. It aims to empower businesses with the tools they need to gather, analyze, and act on human insights.

It is a stable and robust platform and is one of the finest alternatives to Qualtrics.

🛠 Key Features of Forsta

• Human Experience (HX) Platform: Forsta HX enhances customer, employee, patient, and local experiences by improving customer retention. This further drives revenue growth and enhances operational efficiencies.
• Advanced Analytics and Reporting: Forsta allows users to dive deep into data, providing the ability to search, sort, and filter to uncover the insights needed.
• Data Visualization: This feature makes it easy to craft presentations, reports, infographics, and graphs. In doing so, it delivers data as a complete, compelling story.
• Automation Tools: Forsta ensures that insights are acted upon promptly. This can be anything from getting the right information to the right people effortlessly.

✅ Pros of Forsta

• Easy to use with a GUI-enabled interface.
• Offers customization and XML design options.
• Supports integration with third-party apps.
• Excellent customer support and service.

🚫 Cons of Forsta

• Higher price points; could offer more varied plans.
• Occasional errors with survey inputs.
• The dashboard could be simplified for easier use by non-developers.

💳 Forsta Pricing

Request for a quotation.

⭐️ Ratings & Reviews

G2 Rating: 4.2 (300+ reviews)

“Forsta have a well rounded range of products which help support your CX. We use Forsta for surveys and dashboards. The studio reports are great for showing and analysing. The support and training portal can be hard to use at times.” – Forsta G2 Profile.

9. Alchemer (formerly SurveyGizmo)

Starting Price: $55 per user per month.

Summary: Good functionality but needlessly expensive.

Formerly SurveyGizmo, a survey tool, Alchemer now offers a complete customer-centric solution for businesses. It offers enterprise-level online survey tools to gather, analyze, and act upon customer feedback across various touchpoints.

This Qualtrics alternative is easy to set up, but the better features are available only to the ones who pay an arm and a leg (or close) for it.

🛠 Key Features of Alchemer

• Customizable Surveys: The surveys can be tailored to fit the specific needs of your business.
• Omnichannel Feedback Collection: It collects feedback across multiple channels to get a holistic view of the customer experience.
• Advanced Analytics: Utilize powerful analytics tools to uncover deep insights from survey data.

✅ Pros of Alchemer

• It is simple for making and collecting surveys.
• It has a nice look and helpful guides.
• Good for all survey needs, easy for research.
• Fast to make surveys, even with tight deadlines.

🚫 Cons of Alchemer

• Moving from Apptentive to Alchemer was a bit unclear.
• Needs better customer support
• Expensive pricing tiers

💳 Alchemer Pricing

Pricing plans start at $55 per user per month.

As you can see, the price of the tool is high. So, if you are thinking of an effective alternative, try our take on the top alternatives to Alchemer.

⭐️ Ratings & Reviews

G2 Rating: 4.4 (800+ reviews)

“The way the site is laid out is easy to understand and the way it allows you to add images and photos is simple to work out. But it lacks the full ability to personalise and customise the appearance of surveys.” – Alchemer G2 Profile.

10. Google Forms

Starting Price: $12 per user per month.

Summary: An intuitive and free alternative to Qualtircs, but lacks advanced features.

Google Forms is a straightforward and free tool that lets you create surveys, quizzes, and forms online. It’s perfect for gathering feedback, conducting research, or planning events. With Google Forms, you can make attractive, custom forms quickly, share them easily, and start collecting responses in no time.

Though the features are limited in comparison to Qualtrics, it can be considered a cost-effective alternative.

🛠 Key Features of Google Forms

• Easy-to-Use Builder: Drag and drop different types of questions without any hassle.
• Instant Analytics: Watch responses as they arrive, see trends, and get insights right away.
• Team Collaboration: Team up with others to edit and review forms together.
• Custom Looks: Make your forms look great with themes and pictures that fit your style.
• Smart Automation: Automate emails, set up notifications, and use branching to make things flow smoothly.
• Safe and Secure: Keep your data protected with strong security and control over who sees what.

✅ Pros of Google Forms

• Anyone with a Google account can use it without needing to code.
• Great for everything from quick polls to detailed research.
• Reach people on any device, anywhere.
• Works well with other Google apps like Docs and Sheets.

🚫 Cons of Google Forms

• It’s not as advanced as some other tools.
• For really complex stuff, you might need extra tools or add-ons.
• You’ll need to be online to make and change forms.

💳 Google Forms Pricing

There’s a free forever plan for individual use. The paid plan is $12 per user per month.

⭐️ Ratings & Reviews

There’s no G2 profile for Google Forms. So, we will be showing the Capterra ratings instead.

Capterra Rating: 4.7 (10,000+ reviews)

“I loved the fact that the features were easy to use and a great value for the money. The features were integrated easily into our daily routines.” – Google Forms Capterra Profile.

Why People Look for Qualtrics Alternatives and Why You Should Consider One?

As discussed earlier, you have either tried Qualtrics and want to see if there’s a better alternative, or you are just browsing to learn more about the options available. But people are actually looking into alternatives to Qualtrics, and that’s mainly due to the following reasons. 

#1. Cost Considerations

Qualtrics pricing can be expensive for some users, significantly smaller businesses, or those on a limited budget. They may seek alternatives with more affordable pricing plans or free versions that offer essential features.

#2. Steep Learning Curve

Some users find that other survey platforms offer a more intuitive and user-friendly interface. They may prefer alternatives that require less training and technical expertise to create and manage surveys effectively.

#3. Specific Features

Different survey tools excel in various aspects. Users may opt for alternatives that better align with their specific needs, such as advanced analytics, customizable reporting, or specialized survey types like event feedback or employee engagement.

#4. Broken Service

Integration involves a lot of logistics that take up the time, attention, and energy of managers and employees alike. During this telling phase, you – the customer – are no longer the center of everything they do. And it can be frustrating.

There is a high chance that the quality of their day-to-day services suffers thanks to all these distractions.

#5. Lack of Continuity

It is not unheard of to alter the existing terms and conditions of sale or support/maintenance once an M&A process has taken place. Furthermore, all the disrupting confusion can cause talented executives to leave for greener pastures.

Lack of continuity could mean that your favorite Account Manager found another calling, and his replacement is taking forever to learn the ropes. Certainly inconvenient, right?

Following are some other cons of Qualtrics we have found on the Trustradius platform.

The Qualtrics- SAP merger is high profile for many reasons, but is that really good news for you, the customer? Click To Tweet

Any good Qualtrics competitor can assure you a competitive edge if you decide to make that switch. This shouldn’t be an impulsive buy, so we’ve made the job easier for you by compiling the best of the Qualtrics alternatives, complete with the pros and cons of each.

You wouldn’t want to get out of the frying pan and into the raging fire now, huh?

Now that you have gone through the best Qualtrics competitors for 2024, here are the key features you should be looking for Qualtrics competitors.

Features that You Should be Looking for in Qualtrics Competitors

When choosing a Qualtric alternative, it is essential to see if the tool offers features to achieve your business needs. For starters, you can see if the tools are offering the following three key features.

1. Cost-Effective

Yes! There are quite a number of alternatives to Qualtrics that are actually more cost-effective. You’ll find Qualtrics alternatives like SurveySparrow come at a fraction of the cost Qualtrics takes. A pleasant surprise, isn’t it?

2. Smooth Support and UX

As a survey platform, Qualtrics is notorious for its steep learning curve and how difficult it is to get the hang of. Many find the tool to be cumbersome and confusing. Most of the Qualtrics competitors score in this area where it sorely lacks.

3. Better Choice of Features and Experience

At no cost should you compromise on the user experience. If you go ahead with the switch, opt for a superior experience. Why settle for the same when you can access better ones?

Now that you have a concrete idea of all the good Qualtrics alternatives, you know if to stay or switch. If you are uncertain about the direction of the merger, now may be the best time to choose a steadier tool with a better interface and an experience that you’ll love.

Takeaway

To conclude, as you can see, there are a lot of options available for you. So, while choosing, you’ll have to choose the tool that fits your business needs.

How can you do that?

Well, though most of the tools don’t offer much on their pricing, you can always avail of the free sign-ups or trails. Use this to understand the ins and outs of the tool. See how intuitive the tool is? Or you can check whether the features are as robust as they assure them to be.

You can start by testing SurveySparrow. The tool offers a free version, and you can avail of top-tier features for a 14-day trial period.

FAQs on Qualtrics Alternatives

1. How do I choose the best alternative for Qualtrics?

To choose the ideal Qualtrics alternative, assess features, scalability, usability, and integration capabilities. It would be best to prioritize customization, security, pricing, support, and user reviews for a well-rounded decision.

2. Is there a free version of Qualtrics?

Qualtrics does not offer a fully free version.

3. What is better than Qualtrics?

Though there are many options to discuss, one of the best alternatives to Qualtrics is SurveySparrow.

4. What are the disadvantages of using Qualtrics?

Disadvantages of using Qualtrics include the following.

• The pricing is expensive
• It is complex and has a steep learning curve for new users
• Limited customization in basic plans
• Variable customer support quality
• Additional costs for specific integrations

5. Who is Qualtrics competition?

Qualtrics’ competition includes SurveySparrow, Google Forms, Medallia, Microsoft Forms, and Alchemer. These platforms offer various features for survey creation, data analysis, and customer feedback management, catering to different needs and budgets.

Clare Zacharias

Content Marketer at SurveySparrow.

A sort of Jill-of-all-trades! Enchanted with storytelling, fascinated with startup life.