11 Best Delighted Alternatives (2026 Shutdown Guide)

Looking for Delighted alternatives? You might need to move quickly because Delighted will shut down on June 30, 2026.

Delighted has helped thousands of businesses gather feedback from customers, employees, and users with ease for years now. But, recently a lot of users have been noticing the limitations of this experience management platform. Even with Delighted’s impressive review scores (which is 100% positive compared to its competitors), you might want to consider other options which better suit your feedback needs. 

We have extensively tested various platforms that led to this curated list of 7 best Delighted alternatives for 2026. Each option we’ve mentioned comes with detailed analysis of features, pricing, and ideal use cases. Specialized platforms like Qualaroo offer a forever free plan that includes premium features for startups and small businesses.

Let's take a closer look at these Delighted software alternatives to help you find the perfect customer feedback platform that matches your needs.

What the Delighted Shutdown Means for You (June 30, 2026)

On June 30, 2026, Delighted will officially shut down. Qualtrics, Delighted's parent company, is sunsetting the product to consolidate customers onto its enterprise XM platform. For Delighted's thousands of SMB and mid-market users, this creates three urgent realities:

• Your surveys will stop collecting responses after the shutdown date.
• Your historical data will become inaccessible unless exported before the deadline.
• Integrations (Slack, HubSpot, Salesforce, Zapier) will break the moment the API is deprecated.

Key dates to mark on your calendar:

• Now — June 30, 2026: Window to export all data and migrate to a new tool
• June 30, 2026: Final shutdown; surveys stop; API ends
• Post-shutdown: No data recovery; dashboard access ends

Waiting until May or June will create a migration bottleneck. The smart move is to pick a Delighted replacement now, migrate historical data, and run both tools in parallel for a few weeks to verify response continuity.

How to Migrate Off Delighted in 5 Steps

Here's the exact playbook our customer success team uses to migrate teams off Delighted without losing a single NPS response:

Step 1 — Export your historical data. In Delighted, go to Settings → Export and download all responses, contact lists, and survey metadata as CSV. Export per-survey and per-platform (email, web, SMS).

Step 2 — Audit your active surveys and integrations. List every running NPS, CSAT, and CES survey, plus every downstream integration (Slack alerts, HubSpot contact sync, Salesforce cases, Zapier automations).

Step 3 — Pick your replacement. Use the comparison table above. For most teams, SurveySparrow is the one-to-one Delighted replacement with a more modern UI, conversational format, and lower pricing.

Step 4 — Import data and rebuild surveys. In SurveySparrow, use the bulk contact import and template library to recreate your NPS, CSAT, and CES surveys in under 30 minutes. Our migration team can do this for you free of charge.

Step 5 — Run in parallel for 2–4 weeks. Keep Delighted live while you validate SurveySparrow response rates, integrations, and dashboards. Once verified, redirect all traffic and shut off Delighted.

Read more on how best to migrate from Delighted →

Try SurveySparrow for free today →

Comparison of Delighted Alternatives 2026

1. SurveySparrow

Image Source: SurveySparrow

If you're looking for a Delighted alternative that feels like an upgrade — not a downgrade — SurveySparrow is the clear winner. It replaces Delighted's rigid, one-question-at-a-time format with conversational, chat-like surveys that boost completion rates by up to 40%, while adding NPS, CSAT, CES, 360° feedback, and omnichannel distribution under one roof.

Why SurveySparrow is the #1 Delighted replacement:

SurveySparrow stands out from the other Delighted cx competitors through its dual-interface approach:

• One-to-one feature parity with Delighted (NPS, CSAT, CES, email/web/SMS distribution)
• $19/month starting price vs. Delighted's $224/month Premium plan
• Conversational surveys deliver up to 40% higher completion rates
• AI survey creation, CogniVue sentiment analytics, and recurring pulse automation
• Free white-glove migration from Delighted
• 130+ languages, GDPR + SSL encrypted, white-labeled

The recurring survey feature proves valuable as it sends pulse surveys automatically at your configured intervals, which saves a lot of time and effort.

SurveySparrow pros and cons

Pros:

• Super easy-to-use and has an enjoyable survey creation interface
• Comprehensive reporting options with live data capture
• Extensive customization options with CSS styling options
• Most reviews praise the excellent customer support
• Visually appealing compared to the other survey platforms
• Secure data collection with SSL encryption and GDPR compliance

Cons:

• Learning some of the complex features takes time
• Customer service remains closed on weekends
• Lower-tier plans come with limited features

SurveySparrow pricing

SurveySparrow's flexible pricing suits businesses of every size:

• Forever Free Plan: Basic features are available to anyone
• Basic: USD 19.00/month (billed yearly) includes 2,500 responses/year
• Starter: USD 39.00/month includes 15,000 responses/year
• Business: USD 79.00/month includes 50,000 responses/year and 3 users
• Professional: USD 249.00/month includes 100,000 responses/year and 5 users
• Enterprise: Custom pricing includes unlimited features

You can try all paid plans free for 14 days and test premium features before making a commitment.

SurveySparrow best use case

We’ve tested out various Delighted software options and SurveySparrow consistently stands out in several scenarios: 

• Businesses aiming for high survey completion rates
• Marketing teams focused on lead generation through surveys
• Organizations needing multi-language surveys (130+ languages supported)
• Companies in IT services and marketing sectors
• A wide spectrum of users—from freelancers to large enterprises

The truth is traditional surveys often fall flat, especially when it comes to response rate. SurveySparrow flips the script with with its conversational approach that makes feedback collection fun than a chore. That combined with smart analytics and automations, and you’ve got a platform that delivers both quality responses and actionable insights.

Curious how it works? See how SurveySparrow rethinks experience management—start your 14-day free trial today.

2. SurveySensum

Image Source: SurveySensum

Need a powerful Delighted alternative that comes with a great support? SurveySensum is an AI-First enterprise customer feedback platform that helps you measure and act on metrics like NPS & CSAT. This India-based solution has made its mark since 2018 thanks to its user-friendly approach and detailed feedback management capabilities.

SurveySensum key features

SurveySensum packs powerful tools that make it a solid Delighted software replacement:

• AI-Enabled Text Analysis - The system automatically finds top customer complaints from unstructured feedback
• Uninterrupted Integrations - Works with Zapier, Slack, and Intercom
• Custom Dashboards - You can build different kinds of reports from different surveys/touchpoints in one place
• Pre-designed Survey Templates - Ready-to-use templates help you save time across feedback scenarios
• Real-time Insights - You get immediate feedback data to make quick decisions
• Built-in Ticketing - The system creates tickets from detractor feedback automatically

The platform also gives you a choice between cloud-based and on-premises deployment based on what your organization needs.

SurveySensum pros and cons

Pros:

• Exceptional support with 1-hour SLA support whenever needed
• User-friendly interface where you can launch surveys in 30 minutes without much training
• End-to-End implementation - CX experts analyze your feedback and suggest useful improvements
• Every plan includes full-service onboarding
• Robust encryption and access management protect sensitive information

Cons:

• Setting up integrations might need support team's help
• Survey capabilities are limited when offline
• Mobile app needs more features

SurveySensum pricing

SurveySensum offers affordable pricing with extensive features:

• Starter CX – $3,600/year ($300/month effective)
• Self-Driven CX – $6,000/year ($500/month effective)
• Managed CX – Custom pricing based on business needs

The platform claims to help you save 50% compared to similar tools, making it an affordable Delighted CX alternative for companies of all sizes.

SurveySensum best use case

SurveySensum works best for businesses that need detailed customer experience management without a research team. The platform shines in:

• B2B, SaaS, Telecom, and NBFC industries
• Companies implementing NPS, CSAT, and CES surveys
• Organizations that prefer personalized support over self-service

Unlike Delighted's self-service model, SurveySensum presents itself as a "CX service" rather than just a tool. This approach makes it perfect for companies that need guidance through their customer experience. The user interface is so simple, that it made creating questions very easy, even for a new person.

3. Qualtrics 

Image Source: Qualtrics

When it comes to experience management at scale, Qualtrics is often the first name that comes to mind; and for good reason. Known for its powerful analytics and deep customization options, Qualtrics stands out as a strong Delighted alternative for organizations that need end-to-end control over customer, employee, and product experiences.

Heads up: Qualtrics owns Delighted and is the company sunsetting it. Migrating to Qualtrics means moving upmarket into enterprise pricing, which is often 5–10x Delighted's cost.

Qualtrics key features

Qualtrics changes the way you collect and use customer feedback through:

• AI-Powered analytics: Text analytics that reveal customer emotion, intent, and sentiment from over 128 data sources
• Omnichannel listening: Get feedback at every customer touchpoint throughout their experience
• Automated actions: Live suggested actions based on customer interactions help teams deliver optimal experiences
• Conversational intelligence: Simple ways to improve from complex customer reviews and feedback
• Dynamic survey creation: Easy-to-use and functional survey platform that works well for novice users

The platform stands out by combining quantitative and qualitative research with analytics in one ecosystem. This makes it perfect for organizations that want deeper customer insights.

Qualtrics pros and cons

Pros:

• Complete data analysis capabilities show an unmatched view of customer pain points
• Custom dashboards with options for different roles
• Uninterrupted integration with existing systems of record and action
• Enterprise-grade compliance, governance, and security protocols
• Support for complex research designs in sophisticated feedback programs

Cons:

• Complex user interface that takes time to learn
• Difficult branching logic implementation for survey design
• You need CSS coding knowledge for advanced customization
• Team projects can be hard to manage with current collaboration features
• Large datasets might cause performance issues

Qualtrics pricing

Qualtrics has updated its pricing model to be more flexible and predictable:

• Free Account – Best for individuals needing basic feedback tools in one language. No credit card required.
• Qualtrics does not offer transparent pricing for its experience management platform; you must request a quote tailored to your business needs. Their solutions cost more than the simpler Delighted alternatives. They use an annual subscription model with custom pricing based on what your organization needs.
• For smaller teams, Qualtrics offers a limited self-service Research Core plan starting at $150/month on their Buy Online page — but this lacks most CX-focused tools.

Qualtrics best use case

The platform works best for:

• Large enterprises: Organizations that need complete experience management across multiple touchpoints
• Research-focused teams: Companies that do sophisticated market, product, and brand research
• Multi-department deployments: Businesses wanting one platform for customer experience, employee experience, and market research
• Data-driven organizations: Companies that make strategic decisions using customer and employee feedback

If you want a complete Delighted CX alternative that handles complex feedback programs at scale, Qualtrics has the depth and breadth for enterprise-level experience management. But smaller organizations or those with simpler feedback needs might find Qualtrics' strong feature set more than they need.

4. SurveyMonkey

Image Source: SurveyMonkey

SurveyMonkey has gotten itself a name as one of the most popular Delighted alternatives in the feedback collection space. The platform serves over 260,000 organizations across the world and works well for both simple customer feedback and complex market research projects.

SurveyMonkey key features

The platform offers a range of capabilities that make it a strong Delighted CX alternative:

• AI-powered tools to create smarter surveys and forms quickly
• Multiple survey distribution options through email, SMS, and web
• Over 200+ templates for different departments and use cases
• Live feedback collection with reliable analytics
• Brand customization to match your company's look
• Integration with 100+ tools like Salesforce and HubSpot

The platform makes data collection simple with its user-friendly design. Our experience with SurveyMonkey showed that survey builders that they have is pretty straightforward for anyone to use even without technical knowledge. 

SurveyMonkey pros and cons

Pros:

• Highly flexible survey builder to create tailored forms
• Modern, responsive interface that works on web and mobile
• Powerful reporting tools with visual graphs and filters
• Perfect fit for academic and market research
• Regular platform updates and improvements

Cons:

• Too complex for basic CX needs
• Higher-tier plans needed for premium features, raising costs
• Free plan limits you to 40 responses
• Open-text responses need manual tagging
• Some connection issues might lead to data loss

SurveyMonkey pricing

The platform offers different pricing tiers:

• Basic (Free): Limited features but good for simple surveys
• Standard: Starting at USD 39.00/month with 1,000 responses per month
• Advantage: USD 32.00/month (billed annually) with 15,000 responses per year
• Premier: USD 99.00/month (billed annually) with 40,000 responses per year
• Team Plans: Starting at USD 30.00/user/month for shared features
• Enterprise: Custom pricing with unlimited features and dedicated support

From our experience, the Standard plan suits individual users well. Organizations should consider at least the Advantage tier to get essential customization options.

SurveyMonkey best use case

SurveyMonkey works best for:

• Organizations that need different types of surveys beyond customer feedback
• Research teams who want advanced logic, piping, and randomized options
• Marketing teams creating content through original research
• HR teams managing employee feedback and reviews
• Educational institutions doing academic research

To sum up, SurveyMonkey proves to be a versatile Delighted software alternative when you need flexibility across departments and use cases. The feature set suits organizations of all sizes, though smaller businesses might prefer simpler alternatives for basic feedback collection.

5. Zonka Feedback

Image Source: Zonka Feedback

Zonka Feedback stands out as a remarkable Delighted alternative that uses AI to manage customer feedback effectively. Our tests show how it turns raw feedback into useful information that teams can put to work right away.

Zonka Feedback key features

Zonka sets itself apart from the other Delighted cx alternatives with its rich feedback ecosystem:

• AI Feedback Intelligence: Changes large volumes of unstructured feedback from surveys, chats, and tickets into immediate, useful insights
• Omnichannel Collection: Gets feedback through email, SMS, WhatsApp, in-app SDK, and offline channels
• Automated Theme Detection: Spots patterns, tags feedback automatically, and highlights key factors affecting metrics
• Role-Based Dashboards: Gives custom insights to leadership, product, and frontline teams
• Workflow Automation: Sends insights to the right teams, assigns owners, and creates tickets automatically

The platform breaks down feedback silos really effectively; which is a common problem in many survey tools. You can analyze data from surveys, support tickets, and online reviews together with unified reporting.

Zonka Feedback pros and cons

Pros:

• Easy-to-use interface helps create surveys quickly
• The support team responds fast and helps solve problems
• Strong reporting tools let you dig deep into data
• Smooth integration with Zendesk, Salesforce, and Intercom
• Reports can be filtered by location for multi-branch businesses

Cons:

• The interface needs a modern update
• Survey questions lack animation options
• Users want more ways to collect visitor feedback

Zonka Feedback pricing

Zonka keeps its pricing simple and flexible:

• Free: Simple plan for basic feedback collection
• Growth: USD 199/month (USD 299/month billed monthly) for 1000-5000 responses/month
• Enterprise: Custom pricing for bigger needs

Zonka Feedback best use case

Our evaluation shows Zonka Feedback works best for:

• Mid-sized companies that need unified customer insights from multiple channels
• Healthcare, retail, and financial services companies
• Social-first companies that track customer satisfaction
• Companies that need automated feedback workflows

Because different teams rely on feedback in different ways, Zonka Feedback stands out as a Delighted alternative by offering custom insights tailored to each role or department which makes it easier for everyone to take insightful action.

6. Typeform

Image Source: Typeform

Typeform reshapes traditional surveys into engaging experiences. The platform helps users learn more about their customers. Research shows 87% of customers share deeper insights after switching to this platform.

Typeform key features

The platform's success comes from its people-first approach to collecting feedback:

• Conversational Format: One-question-at-a-time design feels like a chat with a friend and leads to higher completion rates
• AI-Powered Analysis: The system quickly spots key themes, summarizes findings, and creates visual charts from both quantitative and qualitative responses
• Personalization: Questions adapt to each respondent and use their name to create a tailored experience
• Multi-Channel Distribution: Users can share forms through email, website embeds, or QR codes
• Video Integration: Questions and answers work with video format for more personal interactions

Our hands-on experience shows these elements create a truly interactive feedback loop.

Typeform pros and cons

Pros:

• Beautiful design that boosts brand perception
• Logic capabilities adapt to create tailored experiences
• Uninterrupted integration with over 120 business apps
• Accessible interface that users and respondents enjoy

Cons:

• Free plan limits users to 10 responses per month
• Complex logic branches can slow down the editor
• Higher-tier plans need substantial investment
• Analytics need other tools to work effectively

Typeform pricing

The platform offers flexible pricing options:

• Basic: USD 29.00/month (USD 25.00/month billed yearly) with 100 responses/month
• Plus: USD 59.00/month (USD 50.00/month billed yearly) with 1,000 responses/month
• Business: USD 99.00/month (USD 83.00/month billed yearly) with 10,000 responses/month
• Talent: USD 149.00/month (USD 125.00/month billed yearly) with 3,000 responses/month
• Enterprise: Custom pricing for larger organizations

Users save about 16% with annual billing compared to monthly plans.

Typeform best use case

Our experience with Delighted CX alternatives shows Typeform works best for:

• Technology and SaaS companies that need software usability feedback
• Retail and ecommerce businesses running post-purchase satisfaction surveys
• Travel and hospitality companies' NPS surveys about services
• Teams that value engaging visual design over complex analytics
• Organizations ready to make feedback collection enjoyable

Low response rates from standard surveys might signal the need for Typeform's visually appealing, conversation-driven approach.

7. Medallia

Image Source: Medallia

Medallia is a powerful Delighted alternative designed for large enterprises and government agencies that need enterprise-grade experience management. Used across 150+ countries, it supports multilingual surveys, advanced analytics, and high security—all within a scalable platform.

Medallia key features

Here’s what makes Medallia stand out:

• Multilingual Surveys: Run surveys in 50–80+ languages with unified dashboards
• Unlimited Users: Add unlimited team members with custom roles at no extra cost
• Custom Branding: White-label surveys using your domain, logo, and styling
• Multi-Channel Feedback: Collect responses across email, web, apps, SMS, Slack, QR codes & more
• Real-Time Insights: AI-powered dashboards with live trend analysis, alerts, and exports
• Advanced Logic: Built-in MaxDiff, conjoint analysis, branching, and machine-learning-powered routing
• Enterprise Security: Fully GDPR, HIPAA, and FedRAMP-compliant with global data residency options

Medallia pros and cons

Pros:

• Powerful analytics and AI-driven insights
• Unlimited collaborators and custom dashboards
• Excellent support and enterprise-level training

Cons:

• Steep learning curve for new users
• Complex reporting setup may require technical support
• Premium pricing better suited for large-scale teams

Medallia pricing

Pricing typically starts around $150/month, but depends on usage volume (via an Experience Data Record model). You don’t pay per user or per survey. Annual contracts and enterprise quotes are common for high-volume customers.

Medallia best use case

Ideal for global enterprises, government, healthcare, and research teams that need secure, multilingual, and customizable feedback collection across channels.

The platform offers flexible pricing from $150 per month and bases costs on survey responses instead of users. Organizations can save 20% with annual billing, making it affordable for long-term projects. Enterprise clients with advanced needs can access custom pricing options.

Your organization should think over Medallia among Delighted CX alternatives if you need a secure, flexible survey platform with enterprise features.

8. Nicereply 

Nicereply is a lightweight CSAT, NPS, and CES tool built specifically for support teams using Zendesk, Freshdesk, Intercom, Help Scout, or LiveAgent. If your Delighted use case is measuring ticket-level satisfaction, Nicereply is a drop-in replacement.

Key features: In-signature surveys, helpdesk-native triggers, agent-level reporting, post-resolution CSAT. 

Pricing: Starts at $49/month. 

Best for: Support leaders who want CSAT scores tied to agents, tickets, and queues.

9. GetFeedback 

Owned by Momentive (SurveyMonkey's parent), GetFeedback embeds directly into Salesforce, making it a natural Delighted replacement for RevOps and CS teams already living in Salesforce.

Key features: Native Salesforce object updates, CX automation flows, mobile-first surveys. 

Pricing: Custom (mid-market+). 

Best for: Salesforce-centric orgs that want feedback to trigger CRM workflows automatically.

10. Simplesat 

Simplesat is purpose-built for MSPs and IT service providers using ConnectWise, Autotask, HubSpot, or Zendesk. One-click CSAT, NPS, and CES surveys plug directly into your PSA.

Key features: One-click embedded surveys, PSA integrations, public reviews widget. 

Pricing: Starts at $15/month. 

Best for: MSPs and helpdesks looking to replace Delighted's NPS with something lighter and cheaper.

11. Qualaroo 

Qualaroo specializes in contextual, in-app "Nudge" surveys that appear at the right moment in a user journey. It offers a forever-free plan with premium features for startups — rare among Delighted alternatives.

Key features: In-app targeting, behavioral triggers, AI sentiment analysis, exit-intent surveys. 

Pricing: Forever-free tier; paid plans start at $69/month. 

Best for: Product and growth teams that need in-app feedback without paying enterprise prices.

How We Evaluated Each Alternative

We scored every Delighted alternative against seven criteria that matter most when migrating away from Delighted:

• Feature parity with Delighted's NPS, CSAT, and CES capabilities
• Ease of migration (data import, template libraries, onboarding)
• Pricing transparency and scalability
• Completion rates and respondent experience
• Integrations with Salesforce, HubSpot, Slack, Zapier, and helpdesks
• Analytics depth (AI, sentiment, dashboards)
• Support quality during and after migration

Conclusion

Picking the right Delighted alternative completely depends on what your business needs are, and of course, you’ll need to find the right experience management platform considering Delighted are closing down fast. Each platform mentioned here brings something to the table. And thankfully, there’s an option for everyone, irrespective of the budget. 

SurveySparrow brings in the big guns for a fraction of the cost, with features like multi-channel feedback collection, built-in automation, conversational surveys, and advanced analytics—at a fraction of the cost. The choice of the right platform depends on your industry as well as how you plan on using the platform. SurveySensum works great for B2B SaaS companies while Zonka Feedback does a great job for retail. Medallia seems to be the go-to choice if you need surveys in multiple languages. 

Moving away from Delighted might be daunting and overwhelming, and that’s exactly why we have curated this list. These alternatives of Delighted pack more features and even specialized capability that could take your customer feedback program to the next level. 

Ready to switch to a platform that’s easy to use, rich in features, and built for scale—without breaking the bank? Try SurveySparrow free for 14 days and see the difference.