If you’re a user of CloudCherry’s CX tools, now is a good time to look for CloudCherry alternatives. As CloudCherry transitions toward contact centre solutions, many CX users will find that they longer have the support they are used to.
If you’re looking for an alternative to CloudCherry, don’t worry; there are plenty of options available in the market. Here are the top 10 alternatives to CloudCherry, along with their standout features.
Best CloudCherry Alternatives & Competitors in 2023
- SurveySparrow
- Adobe Experience Platform
- Qualtrics Customer Experience
- HubSpot CRM
- InMoment
- Zoho CRM
- UserTesting
- Qualaroo
- Medallia
- BirdEye
1. SurveySparrow:
This omnichannel feedback software offers conversational surveys for a more engaging and interactive experience for the respondents. It also includes features such as customizable survey templates, multi-language support, and mobile compatibility.
In addition, SurveySparrow provides tools for contact management, reputation management, and feedback management. This makes it one of the best CloudCherry alternatives for businesses looking to optimize their product, customer and employee journeys.
Standout Features
- Survey Types: NPS, CSAT, CES, chat, single-page, offline, AI surveys and more.
- Survey Distribution: Email, SMS, web, QR code, mobile, social media, and offline.
- Customization: Advanced branding and personalization options with CSS.
- Reporting: Real-time analytics, custom reports, dashboards, benchmarking, and data export options.
- Integrations: Supports over 1000+ apps via Zapier and native integrations with Stripe, Google Sheets, Mailchimp, and more.
- Price: Starts at $19/month. You can also sign up to try all of SurveySparrow’s features for free.
14-Day Free Trial • No Credit Card Required • No Strings Attached
2. Adobe Experience Platform:
From the name itself, it’s clear which family this tool falls into. Being one of the best for customer experience management, this is one of the well-known alternatives to CloudCherry. It’s known for its ability to do in-depth data analysis and offers a centralized platform for management.
The tool can be complex to use for first-time users and is suitable for medium to large businesses.
Standout Features
- Data Collection: Precise and accurate customer data for analysis.
- Real-time Reporting: offer data collection and analysis in real-time.
- Data Streamlining: Streamline the collection, management, and action of data across apps.
- Prediction: Deeper customer data analysis to identify trends and predict customer behavior.
- Price: Only available as a part of Adobe Experience Cloud.
3. Qualtrics Customer Experience:
This CloudCherry alternative focuses on providing a comprehensive customer experience management platform. That includes a wealth of solutions for customer journey mapping, web and mobile feedback, and predictive analytics. So if you’re looking for CloudCherry alternatives that can help you keep track of customer trends over time, Qualtrics is a great option.
Moreover, it gives a big-picture view of how your customers are interacting with your business and helps you dig deeper into the data to identify patterns and trends. The tool is designed to help businesses understand and improve their customers’ experiences at every touchpoint.
Standout Features
- Survey Types: Multiple choice, rating, scales, NPS, CSAT, CES, open-ended, and more.
- Survey Distribution: Email, web, QR code, social media.
- Customization: Advanced branding and personalization options.
- Reporting: Real-time analytics, custom reports, data filters, time series and data export options.
- Integrations: Supports over 1000+ free and paid integrations with popular tools like Tableau and Google Reviews.
- Price: Custom pricing.
4. HubSpot CRM:
While primarily a CRM tool, HubSpot also offers survey capabilities through its free forms tool. The survey feature allows businesses to create and embed surveys on their website or send them via email.
This CloudCherry competitor also includes features such as lead capture, contact management, and email marketing automation.
Standout Features
- Survey Types: NPS, CSAT, and custom surveys.
- Survey Distribution: Email, web, and mobile.
- Customization: Basic branding and personalization options.
- Reporting: Real-time analytics, form comparisons, custom reports, basic dashboards and data export options.
- Integrations: Native integration with HubSpot CRM.
- Price: Starts at $45/month.
5. InMoment:
This cloud-based customer experience platform focuses on capturing customer feedback and providing actionable insights. Like CloudCherry, InMoment offers survey capabilities as well as other features; such as sentiment analysis and predictive analytics.
However, InMoment focuses more on capturing feedback across all touchpoints of the customer journey – including in-store experiences and interactions with customer service representatives.
Standout Features
- Survey Types: NPS, CSAT, CES, micro-surveys and more.
- Survey Distribution: Web, mobile, SMS, and email.
- Customization: Advanced branding and personalization options.
- Reporting: Real-time analytics, user response timelines, experience driver analysis, and custom reports.
- Integrations: Supports popular social, HRIS, and CRM tools like Salesforce, Intercom. Also offers iPaaS (integrations Platform as a Service).
- Price: Custom pricing.
6. Zoho CRM:
While Zoho CRM does not focus specifically on customer feedback like CloudCherry, it does offer a Survey module that allows businesses to create and send surveys to customers. The module includes features such as customizable templates, multi-language support, and real-time analytics.
In addition, Zoho CRM provides tools for lead and contact management, sales forecasting, and email marketing automation. This makes it a useful tool for businesses looking to manage and improve their customer relationships.
Standout Features
- Survey Types: NPS, CSAT, and custom surveys.
- Survey Distribution: Email, web, and mobile.
- Customization: Basic branding and personalization options.
- Reporting: Response approvals and deletions, custom reports, report scheduling, and data export options.
- Integrations: Native integration with Zoho CRM.
- Price: Starts at $14/month.
7. UserTesting:
UserTesting provides insights into the user experience, and can be a valuable tool for businesses looking to improve their website or app design. The platform allows businesses to create custom tasks for users to complete, and provides video recordings and written feedback on their experience.
In addition, the platform includes features such as heatmaps and click tracking to help businesses understand how users interact with their website or app. Overall, UserTesting provides a unique perspective on the user experience that can complement other customer feedback tools. This makes it a good alternative to CloudCherry.
Standout Features
- Survey Types: Website and mobile app feedback.
- Survey Distribution: Website and mobile app.
- Customization: Advanced branding and personalization options.
- Reporting: Annotations, bookmarking, metrics-wise tabulation, custom reports
- Integrations: Supports popular research, UX, project management and UX tools such as Qualtrics, Figma, JIRA and Google Analytics.
- Price: Custom pricing.
8. Qualaroo:
Formerly known as KISSInsights, Qualaroo is a survey tool designed to help businesses understand their customers’ needs and preferences. Like CloudCherry, Qualaroo allows businesses to create custom surveys and collect feedback from customers. The platform includes features such as customizable templates, targeting and segmentation, and real-time analytics.
However, Qualaroo also provides tools for tracking customer behavior and analyzing user data, which can help businesses better understand their customers and make data-driven decisions. In addition, Qualaroo offers integrations with popular marketing and analytics tools, making it a robust alternative to CloudCherry.
Standout Features
- Survey Types: NPS, CSAT, CES, and custom surveys.
- Survey Distribution: Email, web, mobile, and in-app.
- Customization: Advanced branding and personalization options.
- Reporting: Real-time analytics, custom reports, and data export options.
- Integrations: Supports over 1000+ apps via Zapier, Integromat, and native integrations.
- Price: Starts at $199/month.
9. Medallia
Medallia is a customer feedback platform that uses AI and machine learning to predict customer behavior and identify potential issues before they arise.
Medallia’s platform includes tools for analyzing unstructured text data such as customer reviews and social media posts. In addition, businesses can monitor and respond to customer feedback in real-time, allowing them to quickly address issues and improve the overall customer experience.
Standout Features
- Survey Types: Strategic surveys for experience management and ad-hoc surveys for real-time testing.
- Survey Distribution: In-app messages, web overlays, mobile overlays, and connected devices.
- Customization: Advanced branding and personalization with CSS.
- Reporting: Native text analytics, real-time analytics, custom reports and dashboards, admin control panel.
- Integrations: Supports 100+ out-of-the-box integrations like Workday, Zendesk, Adobe and more.
- Price: Starts at $199/month
10. BirdEye
BirdEye is a cloud-based customer experience platform that offers a range of features to help businesses manage their online reputation, and improve the overall customer experience. Like CloudCherry, BirdEye offers survey capabilities as well as other features such as sentiment analysis and review management.
However, BirdEye also provides tools for social media management, customer engagement, and online listing management, allowing businesses to monitor and manage their online presence in real-time.
Standout Features
- Survey Types: Standard surveys for detailed feedback and Pulse surveys for conversational text messaging.
- Survey Distribution: Email, SMS, social media, chat, website embed and more.
- Customization: Basic branding and personalization options.
- Reporting: Native sentiment analysis, custom reports and dashboards, 10+ report types for channels like social, listings, ticketing, and more.
- Integrations: Supports over 3000+ apps from different industries from finance to wellness.
- Price: Custom and varies based on the customer’s needs.
Wrapping Up
There are plenty of alternatives to CloudCherry available in the market, each with their own unique features and benefits. Whether you’re looking for a comprehensive customer experience platform, a user-friendly survey tool, or a CRM with survey capabilities, there’s sure to be an option that meets your needs.
Looking for a feature-rich CX tool that’s also built to scale? SurveySparrow might just be the solution you’re looking for. Get in touch for the expertise you need.
