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Blog Startup Journey

Why we launched our NPS platform!

Shihab Muhammed

19 February 2020

< 1 min read

We started our journey with a single objective – make feedback collection engaging & deliver a better experience for the survey takers. We began by taking the ‘boring’ out of surveys with our conversational interface. Our customers loved the difference in the survey experience provided and are delighted with the increase in survey responses.

The time-tested fact about surveys is that people are not fans of long surveys! A survey experience where you have the minimum number of questions but can get the maximum value out of it would be the definition of a perfect survey. Obviously, the answer to that would be an NPS solution.

With a single question and an open-ended follow-up question, you will get the answers you needed. When used along with text analytics, you are guaranteed quality insights to help your business grow.

We really want our customers to grow their business, making informed decisions every step of their way. With our continuously evolving platform, our customers are always the first in line to identify and monitor emerging market trends and changing buying behaviors.

With the race to own customer experience, every business and brand has recognized the importance of standing out from its competitors. With countless possibilities available for you to be connected with your customers, start leveraging them to collect feedback in a non-intrusive way. The newly added, NPS solution helps our customers own complete customer experience.

We are excited to announce that we have brought efficient workflows, detailed dashboard, reputation management, white labeling, and more to make NPS platform an end-to-end customer experience solution. We have transformed ourselves to be identified as the omnichannel experience management platform that will help your customers to have the best experience with your brand.

Shihab Muhammed

Founder & CEO at SurveySparrow

SaaS Entrepreneur, Growth Leader, Built and scaled multi-million dollar SaaS products. Passionate about building user-friendly SaaS Products.

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