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A customer contacts your support team to express his dissatisfaction with the brand whose experience was superb earlier. But, of course, as a leader, you’ll try to find reasons for the blow and work towards improving the customer’s experience, won’t you?
What if the employee experience needs work in place of the customer? We’re sure you’ll try to find why along with ways to manage and improve it?
This article would help with the latter question. First, we’ll talk about employee experience management and how an employee experience platform would improve it. Plus, we’ve done the hard part of scanning the web and collating the 10 best employee experience management software, so you and your HR team can focus on more pressing work.
Just what you need, right? So let’s get the ball rolling with no further ado.
What Is Employee Experience Management?
To understand Employee Experience Management, we need to know about Employee Experience first. In the most straightforward definitions, Employee Experience (EX) covers everything employees feel, observe, or encounter while working with an organization. And Employee Experience Management makes sure they’re getting this experience properly.
As it focuses on pretty much everything about the employees – how they feel about your company, the benefits offered, the vibe they’re getting, office culture, etiquette, and leadership qualities.
Top 10 EX Management Softwares
We now know what employee experience and its management are. But working to improve and manage it better is one helluva task if done manually. This is where you need employee experience management software that can survey, analyze, and track what your employees feel about the organization and their work.
Every one of the 10 tools we’ll discuss has its speciality and functions. For example, most of them come with an appraisal system for timely appraisals. But, rest assured, whatever your employee-related needs are, this software would work great.
Time to let the cat out of the bag and discuss these 10 top-notch employee experience management software, one by one. Ready with your coffee?
SurveySparrow is an employee experience management software that’ll cover not just one but every process within the employee experience umbrella. Its employee experience platform, called the 360-degree assessment solution, is specially designed to manage and take your organization’s employee experience to the next level. It’s built to engage and keep a healthy dialogue between employees and the organization while assessing them regularly for areas of appreciation and improvement. That’s what every employee craves, and we’ve seen it ourselves.
Another thing that makes SurveySparrow’s 360-degree platform so amazing is that they built this from challenges faced while improving their employee’s experience. So, rest assured, you’ll find solutions to all your EX-related problems with this software.
See for yourself what the hype is about:
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Some key features about this platform are:
- Total Freedom
With SurveySparrow’s employee experience management software, you and your HR team get complete freedom to use it as per your business goals.
In the first step of assessing employee experience, employee dedicated surveys are customizable as per your business needs. Plus, you get to choose the frequency of such surveys, the assessment period, the parameters on which they would be analyzed, and so much more.
Honestly, the freedom you’ll get with this 360-assessment solution is beyond what we can cover. But you’ll love it, that’s for sure!
- Smooth Reporting Module
Only conducting surveys is not enough. Analyzing them and taking appropriate actions brings the intended results.
Just like any other business function, this is true for employee experience, too. And this is where SurveySparrow’s smooth reporting module is a game-changer.
It shows relevant data based on crucial parameters and presents easily interpretable results for everyone to understand, including the employee, it’s intended for.
- Automated Feedback Process
Few organizations sometimes forget the very intention of understanding the employee experience. They conduct surveys and don’t dive deep into the feedback gathered. An ideal employee experience management platform enables you to easily close the feedback loop and solve employee concerns.
With SurveySparrow’s 360-degree assessment platform, you can automate the entire feedback process with just a few clicks. That saves a tremendous amount of time while bringing the right improvement in your employees’ experience. That’s powerful.
- 360-degree Employee Review
The employee experience management platform you choose must provide functionalities to carry out 360° assessments at ease, and SurveySparrow’s 360-degree assessment platform does that pretty well.
It enables you to invite every stakeholder – be it peers or managers-to participate in employee reviews and assessments. This helps in getting an in-depth insight into an employee’s performance, experience, and areas of improvement, based on which they can be appreciated.
- Employee Progression & Appreciation
With an employee assessment tracker in SurveySparrow’s 360-degree platform, the HR team can easily and seamlessly track your employees’ progress, to help them grow in the right manner, and improve their experience with the organization.
SurveySparrow’s progressive pricing ensures maximum value, as the average price per assessment decreases when your team grows. It starts with a $79 per user assessment if chosen the 10 unique assessments per year plan.
Qualtrics’ employee experience management software is another tool that provides great value and results. Their focus on research-backed solutions is exemplary, which clearly shows in their employee experience platform.
In addition, their powerful, detail-oriented analytics have made it impossible for us to not include them on our list. And here are a few more reasons why:
- Employee feedback from their platform automatically maps to your organization’s goals & charts, so everyone can see insights that matter the most.
- Let’s employees give feedback, how and when it suits them. No rush.
- It gives analytics that drives action.
- Spot problems like attrition early with their automated at-risk alerts.
- Take immediate actions with automated workflows using third-party app integrations.
Request Qualtrics for a demo and know their pricing.
#3 Zoho Desk
Zoho Desk’s digital employee experience management software ‘Nexthink Experience’ is revolutionary in its own right. The reason is their focus on improving the digital experiences of employees.
In the post-pandemic era, when the demand for a hybrid work culture is gaining admirers, it’s safe to say that Zoho Desk is prepared for this change. Few notable features from their employee experience platform are:
- Empowers your IT team into giving better value and positive experiences to employees.
- Easily find and eliminate digital barriers for employees using Nexthink Experience.
- Helps give the right technological support to the right employees at the right time.
- Correlates technical metrics with employee sentiment to deliver a better experience.
- An easily scalable platform for big teams.
Contact Zoho Desk for a demo of the platform to know their pricing.
Kudos is an employee experience management software that prides itself on giving innovative employee engagement and management solutions to organizations of all sizes.
Their focus is on giving the right recognition to strengthen workplace culture, eventually driving better ROI. Kudos’ key features include:
- The platform encourages peer-to-peer recognition to drive better communication.
- Flexible and customizable dashboard & parameters.
- Powerful feedback loops and manager reports.
- Manager and user dashboards with deep insights based on your requirements.
- The platform is available on iPhone, Android, and the web.
Request Kudos for a trial to know their pricing.
Fond calls itself an employee experience management software that makes ‘rewards and recognition easy’. And based on our research, we would agree with their claim.
Fond’s EX platform brings a culture of recognition for organizations in the workplace and even on social levels, empowering every employee. Especially in the post-pandemic world.
But this ain’t it; there are other features too that make Fond a special platform.
- Exceptional customer service at every step of the process.
- Build and track a recognition program from scratch.
- Create unique recognition occasions aimed at improving employee experience.
- Review in-depth reporting on rewards and perks redemptions.
- Get Fond’s massive inventory of items and rewards to award and recognize your employees.
You need to fill out a small form on their pricing page to get a quote.
15Five is an employee experience management software that focuses on using evidence-based methodologies and positive psychology to improve and manage employee experience.
We liked this EX platform’s day-to-day practices, designed for employees to promote clear and consistent communication on an organization-wide level. These practices are simple to carry out while promoting transparency and accountability on the back of better communication among employees & teams.
Their philosophy is to make managers and employees win at almost everything they do. Since last year, the way things have shaped, it’s great to see 15Five adding value to employees and helping them grow even while working remotely.
Some of its other key features are:
- Intuitive dashboard to help managers measure, support, and elevate the team’s performance in minimum time.
- Your HR team sees real-time feedback from employees and can take immediate action.
- Interactive planning tools inspire everyone to take action and move forward.
- Its powerful analytics asks for timely employee engagement where it’s due.
- 15Five has a positive recognition strategy that has shown to boost retention big time.
15Five’s entire platform for enterprises starts from $14 per user per month when billed annually.
Engage your employees wherever they might be!
That’s what Motivosity has mentioned at the top of their website, and that’s what they focus on delivering.
This employee experience management software comes with 4 different solutions named Connect, Recognize, Lead, and Listen to bring optimum engagement for employees irrespective of the organisation’s size.
Motivosity still has the right inclusivity and engagement tools to boost peer-to-peer and overall communication to enhance company culture even in a diverse organisation.
\While researching, our team had a great time exploring this EX platform’s different products and features. We also found some of its key features. Here they are:
- Automatic translations between 71 languages to boost inclusivity.
- Recognition platform for employees to recognize and appreciate each other with real money that turns into actual results.
- Massive array of tools, from succession planning to priority tracking, to do better work.
- Powerful eNPS surveys to understand every employee individually.
- Experienced team to help you wherever & whenever you need.
Their pricing starts at $1 per person per month for the ‘Connect’ solution. Their new ‘Lead’ solution starts at $6.50 per person per month, which is the most expensive package you’ll find. But, affordable, isn’t it?
Quantum Workplace is an employee experience management software dedicated to help employees win at everything they do. They offer wide-ranging solutions for almost all employee engagement & recognition needs.
They call themselves an “Employee Success Software”, and their features prove that right.
- Understand key drivers of retention with their powerful analytics.
- Top-notch performance management tools to help managers lead better.
- Identify retention red flags with their intelligence tools.
- Employee performance tools to help develop future leaders.
- Employee survey solutions that help understand team strengths and obstacles easily.
You gotta request them for a demo to know their platform’s pricing.
Vantage Circle’s all-in-one employee experience management software focuses on improving engagement and experience using powerful AI-powered solutions.
Based on our research, we think they’re a fantastic employee-focused platform that is using technology to bring better organizational culture for their clients.
Vantage Rewards, Vantage Perks, Vantage Pulse, Vantage Fit, are the different solutions that Vantage Circle offers. So, there’s no need to get their entire array of solutions if you’re looking for a specific one.
This freedom of choice is what we think makes them a special platform. Other key features that make it special are:
- Employee engagement software suite to deliver real-time appreciation.
- AI-driven employee engagement program to improve organizational culture.
- Completely customizable interface.
- Intuitive dashboard set up specifically for your needs and goals.
- Hassle-free integrations options with your existing HCM platforms.
Get a quote from them based on your requirements.
Peakon’s all-in-one employee success platform focuses on building a foundation for driving execution and transformation success for employees, with additional levels of speed and confidence.
In addition, Peakon’s unique Intelligent Listening technology brings deeper truth about employee experience through two-way conversations. These conversations are always up to date and connected across the entire organization and employee life cycle.
So, with Peakon’s EX platform, every employee stays completely aligned with the organization’s culture and goals while improving his/her engagement and satisfaction levels. There are many features of their platform, but some of the best ones are:
- Employee surveys that are delivered in over 50 languages.
- Completely automated set-up, scheduling, delivery, and analysis of employee feedback surveys.
- Gives personalized engagement dashboards to every employee.
- Delivers training to managers and leaders to drive the right results.
- Links employee engagement to customizable KPI to drive better ROI.
Book a demo based on your business requirements to know the pricing.
Why Invest In An Employee Experience Management Software?
When we were researching for this 10 software, we couldn’t stop but think how crucial such software is for every business. And there’s not just one reason for it, but many.
So while preparing this article, we decided to include a segment explaining why employee experience management software is an essential part of every business, especially for those who want consistent and long-term growth.
All those reasons that were in our heads are now in front of you. With this, you don’t have to spend more time figuring if you need an employee experience platform because you certainly do! On we go.
You might wonder, but 80% of global companies determine employee experience essential to increasing engagement. And no matter which software, out of these 10, you use, employee experience would enhance significantly. Especially when you reward and recognize employees using the software.
They’ll start connecting with peers and managers more, even on a personal level. And in the remote work culture, this connection is often missing among teams, which leads to a drop in their engagement levels.
It’s a no-brainer that engaged teams are more happy and enthusiastic in each other’s company, and they ultimately deliver better results. So, in 2021 and beyond, EX platforms would play a massive (gigantically massive!) role in enhancing your team’s engagement levels. Embrace it.
Boost In Innovation
We aren’t just saying, results prove that choosing the right employee experience management software is boosting innovation big time! Even MIT researchers found the same in their research when they concluded that businesses with the highest employee experience levels had twice the level of effective innovation.
This was defined by the revenue generated by new products and services against the overall revenue. The next point is the reason this boost in innovation is taking place.
More Time & Productivity
“Giving 1 million hours back to employees and managers each year.” – That’s how a company sold its employee experience initiative among teams.
We agree with this claim, as employee experience software takes employees’ engagement and motivation to new heights.
Part of the reason is that they get plenty of time back when the right EX platform takes care of their queries and requirements while giving timely recognition to keep improving productivity.
Using employee experience management software gives employees the incentive and time to work on better and innovative ideas that can help in the organization’s growth. Ain’t this reason enough to sign-up and start using the right engagement platform?
If the employees are happy and motivated, they’ll keep the customers happy too. Why? Because when employees see their opinions getting valued and appreciated, they put extra effort into bringing value to the company. And directly or indirectly, they give their best to keep customers happy.
As a leader handling a huge team, it’s practically impossible to listen to all your team members physically. In that case, employee experience management software lets you know about all the opinions in the shortest possible time.
It further allows you to recognize, appreciate, and reward the best ideas/opinions from the platform itself. As a result, the employee experience shoots up, which simultaneously takes your customer experience up as well. Win-win, isn’t it?
Employee experience was once a simple organizational initiative, but that’s not the case anymore. When you put more focus on employee experience using the right software, it doubles their satisfaction.
Satisfied employees are always more productive and offer exceptional service to customers. Thus, it’s safe to say that employee experience holds power to boost your organization’s profits.
Even a study conducted by IBM found that employee experience was helping in getting higher returns on both sales and assets. So, can you see what an employee experience software can do to your company’s bottom line!
A Work Institute’s research report of 2019 stated that, of every 100 employees, 22 left for professional development, 12 left to get better work-life balance, and 11 left due to lack of work-life balance.
And reasons for turnover are pretty much similar in organizations globally. But if it’s happening consistently and more often, it can ruin your company.
According to Gallup, greatly engaged employees are 87% less likely to leave. So, the only way to retain your employees is by investing in employee experience, investing in the right employee experience management software. Because using the software, you give experiences that encourage employees to stay for long.
A company that cares about its employees truly cares about its customers.
We believe in this, and Richard Branson built the entire Virgin empire with this philosophy.
Good employee experience will always improve and strengthen your brand’s image in front of the customers. And the best way to improve employee experience in the shortest period is… well, you guessed it right… by using employee experience management software.
Understand Your Ideal Employee
With the help of the right employee experience management software, you understand the appreciation, rewards, opinions, and culture your employees like.
And along with that, you get to realize the type of employee who’ll thrive in your organization’s culture. This employee roadmap helps in finding the ideal employee that suits your company’s values.
Once you get the right employees, growth becomes a matter of time for both your company and the employee!
“In a world where money is no longer the primary motivating factor for employees, focusing on the employee experience is the most promising competitive advantage that organizations can create.”
– Jacob Morgan, keynote speaker, futurist, and author of The Employee Experience Advantage.
This quote has always been true, but after the pandemic, it has become an absolute reality.
As a result, employees in 2021 and beyond would focus entirely on their experience of working in an organization. Money won’t be the primary deciding factor anymore.
In that case, you, as a leader or decision-maker, need to have the right employee experience strategy in place. And for that strategy to succeed, you need to pick the right employee experience management software.
We gave you 10 top options while mentioning why such software is crucial for your business’ growth going forward.
All that remains now is your decision! Your decision to select an employee experience platform that can meet and deliver on your set goals. Talk to your teams, give each of this software a try, and then finally decide. We’re sure you’ll pick the right one. For any help, reach out to us anytime, and any day you want. We’re here 24/7 for you. Ciao.