Top 10 ReviewTrackers Alternatives & Competitors in 2025

With digital businesses emerging every day, we’ve seen a massive shift—from businesses not valuing reputation as much as they should, to prioritizing it as the core of their operations. This transformation has been driven by the rise of Internet businesses.

Now, choosing the right tool matters. There’s no one-size-fits-all solution to managing your reputation, so you need to be careful. Focus on reliability, scalability, and other key factors to select the best tool for your reputation-building efforts.

Here are the best 10 alternatives to ReviewTrackers that you should consider. This list covers their key features, why they might be a better fit for your business, and their pricing.

Top 10 ReviewTrackers Alternatives:

• SurveySparrow
• Birdeye
• Podium
• GatherUp
• Reputation.com
• Yext
• Appbot
• Reviews.io
• SOCi
• Grade.us

Whether you're looking for AI-driven insights, seamless automation, or cross-platform compatibility, these tools serve as excellent alternatives.

Without further ado, let’s dive in.

1.SurveySparrow’s Reputation Management Software

For businesses focused on brand reputation growth, SurveySparrow’s Reputation Management Software is a top-rated alternative to ReviewsTrackers. The AI-Powered reputation building platform allows you to transform customer reviews into drivers of brand and business growth. You can do more than just review and respond to reviews. You can centralize reviews from 100+ review locations, gain deeper insights into customer sentiments, and take complete control of your online brand reputation.

Why It’s Better Than ReviewTrackers?

More than just Review Management Platform: It’s not just about managing reviews. You can do more with SurveySparrow’s Reputation Management Software. You can streamline your everyday business operations by automating routine tasks and generating personalized responses that resonate with individual concerns. Proactively manage negative reviews to prevent potential crises, and integrate positive reviews into your website to build trust and credibility.

AI-Powered Sentiment Analysis: With so much noise around AI, finding the right use-case for your business reputation building exercise needs is still an issue. SurveySparrow has solved it for you. Let the AI do the talking about your customer reviews. With powerful analytics, you can discover key trends in every review, find hidden themes, and understand the deeper 'whys' behind reviews to get a real gist of customer needs and frustrations.

Integrated platform: SurveySparrow seamlessly integrates with other business tools like CRM systems, enabling a unified view of customer feedback and streamlined response workflows. You can centralize reviews from 100+ platforms and get a complete view of what your customers are saying, all in one place. This centralization makes it easier to monitor customer sentiments, prioritize responses, and maintain a unified online brand presence.

Overview of the key features

• Unified dashboard for managing online reviews from 100+ locations
• Automated workflows for review responses
• Advanced analytics
• AI-driven sentiment analysis
• Customer Feedback collection through interactive surveys    

Here is a simple overview of how you can set up your reputation management for your business. Read our knowledge base article.

Use Cases

• Utilize a centralized platform to manage and respond to customer reviews from various channels.
• Marketing teams leveraging AI-driven insights to streamline their marketing campaigns powered by data-driven decisions
• Customer support teams automating review responses, use insights from analytics to identify areas in customer support that need improvement and implement changes.
• Businesses tracking online reputation trends, to base significant strategic decisions on aggregated customer reviews to ensure initiatives are aligned with customer expectations and market demands.

Pricing

SurveySparrow offers customized pricing. Get a demo first to explore the platform’s potential before discussing pricing options.

2. Birdeye

If you’re looking for a solid alternative to ReviewsTrackers, Birdeye is second in our list of brand reputation management tools.

Birdeye is a reputation management and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye's AI-powered platform to get found online, improve online brand reputation, streamline social publishing, connect through digital channels, and deliver a delightful customer experience to their end users.

Why It’s Better Than ReviewTrackers?

Advanced Analytics and Insights: ReviewTrackers offers a basic review overview while Birdeye uses advanced AI-powered review analysis to understand what your customers are talking about your brand outside. It helps you find those hidden feedback that’s often getting missed in the midst of chaos, identify improvement areas for your as a business as you build your brand reputation, and more.

Automated Review Generation: Requesting for reviews is easier with Birdeye with their automated email and SMS review request while with ReviewTrackers, users will have to manually find them and drop their reviews.

Customer Experience Management: ReviewTrackers primarily focuses on Review aggregation while Birdeye goes multi-steps ahead in taking care of elevating your brand’s customer experience to the next level by using surveys, feedback forms, and more.

Overview of Key Features:

• AI-powered review management across multiple platforms
• AI-powered automation for review responses
• Customer survey tools
• Social media management
• Centralized listing management
• Robust reporting and analytics

Use Cases

• Multi-location businesses managing online reputation from different review sites and brand mentions
• Marketing teams analyzing customer sentiment for their marketing campaigns
• Customer service teams responding to reviews and taking care of customer experience

Pricing

Birdeye offers customized pricing based on your business needs. Simply enter your email on the pricing page to explore the best options available.

3. Podium

Podium is a highly recommended alternative to ReviewsTrackers, trusted for effective brand reputation management.The platform allows businesses to streamline customer communication through messaging and review management tools.

They pioneered high-touch digital interaction management for companies to manage their online reputation from a single platform positively.

Why It’s Better Than ReviewTrackers?

Integrated communication: With Podium, you can manage all your business to customer communications in one centralised platform. Whether it's a customer message from a social media platform, or brand mention on Twitter, or even an email written to your customer support, you can manage them all from one single place that helps you effectively manage not just your online reputation but also your customer experience.

Advanced features: Think of Podium like an all-in-one tool for all your businesses use-cases. From appointment scheduling, to lead generation and customer experience + review management, Podium helps you elevate your brand reputation in ways which ReviewTrackers cannot do. ReviewTrackers is solely for managing reviews. You can’t do much here.

Scalability: Podium is better suited for large companies as the platform is reliable, the teams are bigger and the use-cases are tailored while ReviewTrackersis more suited for small and medium sized companies.

Overview of Key Features:

• Centralized Communication Hub
• Review collection automation
• Reputation Monitoring
• Payment processing
• Text Messaging Integration
• Web Chat Functionality
• Integrations with CRMs and POS Systems
• Reporting and Analytics

Use Cases:

• Local businesses enhancing customer communication by using better tools and strategies.
• Service providers gathering real-time feedback to improve their services.
• E-commerce brands automating review requests to collect timely customer opinions.
• Small and medium-sized businesses strengthening their online reputation by engaging with customers.
• Customer service teams connecting with end-users through messaging platforms and live chat.
• Businesses focusing on local SEO are boosting visibility to attract more customers.

Pricing

Pricing details are available upon request, allowing businesses to receive customized plans tailored to their specific needs. By reaching out to the Podium team, you can explore various pricing options and choose a plan that best suits your business requirements.

4. GatherUp

Among today's top ReviewTrackers alternatives, GatherUp excels at helping brands build a stellar reputation. You can seamlessly scale your online review generation and reputation management efforts to drive long-term customer loyalty. The platform is primarily built for digital marketing agencies and local businesses, where it allows you to listen to your customers, understand them better and engage with them effectively. Simply put, GatherUp is an easy-to-use online review management tool that allows businesses to collect, monitor, and manage customer feedback efficiently.

Why It’s Better Than ReviewTrackers?

Intuitive interface: GatherUp’s interface is intuitive and easy to navigate, streamlining your review management processes while ReviewTrackers’ interface is slightly complex to navigate around.

Advanced automation: With GatherUp, you can utilise automated review requests from your customer at the right time with its advanced AI technologies while with ReviewTrackers, this is still manual

Strong sentiment analysis: GatherUp’s unique Sentiment analysis feature lets you understand your customer sentiments better than what you would otherwise understand from ReviewTrackers. The platform provides detailed insights into customer sentiment, helping businesses identify areas for improvement based on review data.

Overview of Key Features:

• Review Solicitation
• Multi-Channel Monitoring
• Negative Feedback Management
• Sentiment Analysis
• Response Management
• Social Media Integration
• SEO Optimization
• Customer Experience Tracking

Use-cases

• For bigger businesses, you can find all the tools you need to capture more feedback, engage more customers, get more reviews and boost your online reputation
• For smaller businesses, you can engage your customers with proactive requests to generate feedback and new reviews.

Pricing

The pricing starts from $99/month for small businesses and they have different pricing and large businesses and digital agencies. You also have a 14-day free trial to understand how the platform works and to see if the tool is an ideal fit for your business given the stage you’re in, on your reputation building journey.

5. Reputation.com

Reputation makes our list of top ReviewTrackers alternatives, offering robust brand reputation solutions. The platform enables businesses to enhance their online visibility, manage reviews from different platforms, and offer core analytical insights to improve customer sentiment. Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations.

Why It’s Better Than ReviewTrackers?

Focus on large-scale data: If your business deals with large volumes of data, Reputation has the ability to aggregate and analyse them and suggest your business insights that would be highly beneficial for your brand building efforts

Advanced analytics: The platform has robust analytics modules that can do more than just mere reporting. Reputation allows you to find hidden themes on review data, enabling users to delve deeper into customer sentiment and identify patterns beyond just star ratings, providing a more nuanced understanding of customer feedback.

Actionable insights for operations: Optimising daily operations could be a daunting task. Especially, when you don’t have enough customer feedback data to understand what’s working and what isn’t. Reputation is effectively solving this pain point by allowing you to understand recurring themes and pain points from customer reviews, and make substantial operational changes to optimise your CX.

Key Features

• AI-driven reputation analytics
• Customer survey tools
• Social listening capabilities
• Competitor benchmarking
• AI-driven sentiment analysis and reporting
• Multi-platform review management
• Local SEO optimization tools
• Social media monitoring and engagement tools

Use Cases

• Large enterprises managing multiple locations by streamlining operations and ensuring consistency across all branches.
• Corporate marketing teams analysing customer sentiment to gain insights, refine strategies, and enhance brand perception.
• Businesses focusing on strengthening their online reputation strategies by engaging with customers and addressing feedback effectively.
• Enterprises tracking brand sentiment to understand public perception and make data-driven decisions.
• Businesses improving customer experience by optimizing interactions, enhancing support, and personalizing engagement.

Pricing

Reputation.com offers customized pricing based on business needs; you can opt for a demo or contact Reputation.com’s team for pricing related details.

6. Yext

Yext is a standout choice among ReviewTrackers alternatives, designed for brands focused on reputation excellence. They are the leading digital presence platform for multi-location brands, with thousands of customers worldwide. Yext’s centralised platform allows brands to seamlessly deliver consistent, accurate, and engaging experiences and meaningfully engage with customers anywhere in this internet world.

Why It’s Better Than ReviewTrackers?

Listing Management

Juggling multiple online directories to update your business information or make new changes? Yext simplifies this process. With a single dashboard, you can update business information across multiple online directories. In contrast, ReviewTrackers primarily focuses on collecting and managing reviews.

Scale and Complexity

Yext is designed for larger businesses handling vast amounts of data. Whether your business is enterprise-focused or operates across multiple locations, Yext can handle complex use cases efficiently. ReviewTrackers, on the other hand, is still in its early stages and is better suited for small businesses.

AI-Powered Automation

Yext leverages AI and machine learning to enhance customer engagement, automate workflows at scale, and provide actionable cross-channel insights for data-driven decisions. ReviewTrackers, however, still falls short in terms of AI capabilities.

Key Features

• Centralized Listing Management
• Review Monitoring & Response
• AI-Powered Insights
• Business listing management
• Customer review monitoring
• Sentiment analysis
• Review Generation
• Automated Listings Updates

Use Cases

• Enterprises managing multiple business locations by streamlining operations, maintaining consistency, and optimizing workflows.
• Brands actively optimizing their local SEO efforts to improve search rankings, attract nearby customers, and boost visibility.
• Marketing agencies handling multiple clients by implementing tailored strategies, managing campaigns, and driving results.

Pricing

Yext’s pricing differs from its competitors, starting with the Emerging plan at $4 per week. They also offer various pricing plans tailored to business needs, with custom pricing available upon request. Get in touch with Yext’s team.

7. Appbot

Appbot ranks high on our list of ReviewTrackers alternatives for brands serious about reputation management. Appbot primarily specializes in mobile review management, helping brands take full control of their Apple App Store and Google Play Store reviews—from monitoring to responding and sentiment analysis.

It surfaces user sentiment, bugs and feature requests, and seamlessly pushes this feedback into app development & support workflows via native integrations.

Why It’s Better Than ReviewTrackers?

Deep App Review Analysis

Appbot goes a step beyond ReviewTrackers when it comes to analyzing App Store and Play Store reviews. It automatically analyzes and tags every review with features like automatic topic tagging, sentiment analysis, and keyword extraction, helping identify key pain points and feature requests within app reviews.

Integrations with App Stores

With Appbot, there’s no need for manual data entry, as it seamlessly integrates with the App Store and Play Store, ensuring real-time review tracking and management.

Actionable Insights for Product Teams

Your product team will appreciate Appbot’s top-notch, actionable insights that clearly highlight focus areas. But it’s not just product teams that benefit—these insights can be leveraged across the entire organization to enhance brand reputation at every touchpoint of the user journey.

Overview of Key Features

• Automated AI-generated response tools
• Sentiment analysis of reviews
• Text analysis
• Insight dashboard displaying all reviews and sentiment scores

Use Cases

• Appbot allows businesses to monitor app store reviews globally, ensuring they stay aware of customer sentiment and potential issues.
• By analyzing reviews, businesses can identify areas for improvement, track trends, and make data-driven decisions about app development and marketing.
• Users can easily identify and point out bugs and issues in the app store reviews.
• Appbot allows you to analyze customer feedback and identify trends in the market

Pricing

Appbot’s pricing starts at $49/month, with different plans like Medium, Large, and Premium, tailored based on team size and review volume. They also offer a 2-week free trial to help you explore the platform and its features. Understand more about their pricing structure here.

8. Reviews.io

For top-tier brand reputation tracking, Reviews.io is a standout alternative to ReviewTrackers. The platform helps brands collect, display, and leverage product reviews and user-generated content (UGC) to drive conversions. You can automate review collection, including photo and video reviews, and showcase them across your Shopify store, social media, and email campaigns with customizable, on-brand widgets.

Why It’s Better Than ReviewTrackers?

Visual Appeal and Design Flexibility

You can’t delight your customers by simply showcasing another generic social proof review and expecting conversions to grow. Reviews need to be aesthetically presented and visually appealing to capture attention and influence purchase decisions. This is where Reviews.io excels. ReviewTrackers, on the other hand, lacks this capability.

Advanced Review Collection Methods

Both platforms focus on collecting and managing reviews, but Reviews.io stands out with its unique review collection strategy. It offers a wider variety of channels, including email, SMS, on-site widgets, and social media integration, making it easier to gather reviews from multiple customer touch points.

Key Features

• Automatic review requests
• Customizable review collection pages
• SMS review collection
• Verified customer reviews
• Social media integrations
• Video review collection
• Analytics dashboard
• Integration with eCommerce platforms
• Review Dashboard
• Review moderation
• Customizable widgets
• Customer feedback insights:

Use Cases

• E-commerce stores boosting conversions by optimizing their websites, improving user experience, and implementing data-driven strategies.
• Brands leveraging customer-generated content to build trust, enhance engagement, and drive purchasing decisions.
• Marketing teams utilizing social proof to establish credibility, influence consumer behavior, and strengthen brand reputation.

Pricing

Pricing plans start at $99/month from their startup plan. Compare Review.io’s plans and features here.

9. SOCi

SOCi is a reputation and social media management tool designed for multi-location businesses. It helps brands manage customer interactions, reviews, and engagement across multiple platforms efficiently.

Why It’s Better Than ReviewTrackers

Multi-Location Management: OCi: Built specifically for franchises, multi-location businesses, and agencies, SOCi allows centralized management of reviews, social media, and business listings across hundreds or thousands of locations. While ReviewTrackers is primarily designed for businesses with fewer locations and lacks the depth of enterprise-level multi-location management found in SOCi.

AI-Enhanced Review Responses: Automates responses with smart AI tools.

Social Media Integration: Seamlessly connects reputation management with social engagement.

Competitive Insights: Provides analytics on competitors’ online reputation.

Key Features

• Centralized platform for multi-location management
• AI-powered reputation insights
• Automated responses and engagement tracking
• Deep competitor benchmarking tools

Use Cases

• Franchise businesses managing multiple locations
• Social media teams handling online reputation
• Enterprises optimizing review responses

Pricing

SOCi offers custom pricing based on business needs. Get in touch with the SOCi team for a guided demo where you can understand more about the platform and the features they offer.

10. Grade.us

About Grade.us

Grade.us is a specialized review management tool designed for agencies, marketers, and businesses that need a robust review acquisition and monitoring platform.

Why It’s Better Than ReviewTrackers

Agency-Focused Features

Grade.us is specifically designed for agencies handling multiple clients, allowing for centralized review monitoring across different businesses. It provides easy-to-share, client-ready reports that agencies can present to their clients.

Automated Review Requests

Grade.us automates review solicitation through SMS and email, making it easier to get more reviews from customers. You can set up sequences to follow up with customers who haven't left a review yet. AI-Driven Sentiment Analysis: It helps businesses identify trends in feedback and respond accordingly.

White-Labeling Options

Agencies can rebrand the entire platform, making it look like their own product rather than a third-party service. Clients see a personalized experience that aligns with their brand. Unlike ReviewTrackers, agencies can use their own domains to host review landing pages.

Key Features

• Customizable review request campaigns
• Multi-channel review monitoring
• White-label solutions for agencies

Use Cases

• Digital marketing agencies managing clients
• Businesses automating customer review requests

Pricing

Grade.us’s solo plan starts from $110, but they provide flexible pricing for agencies and businesses. Check out their pricing page.

Wrapping Up!!!!

Choosing the right reputation management tool depends on your business needs. While ReviewTrackers is a solid option, the alternatives listed above provide enhanced features that can help businesses improve online reputation, customer engagement, and brand trust.

SurveySparrow stands out with AI-powered insights, real-time feedback collection, and advanced analytics—making it the best choice for businesses looking to elevate their reputation management strategy.

Each platform on this list has unique strengths, catering to businesses of different sizes and needs. Whether you prioritize AI-driven sentiment analysis, automated review responses, or seamless integrations, there’s a tool for you. Investing in the right reputation management software can drive customer trust, improve online visibility, and ultimately, boost revenue.

Ready to take control of your online reputation? Book a demo with SurveySparrow today!

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