Reputation Management

Turn customers into brand advocates

Take your
business from
good to great

Turn customers into online promoters by
automatically sending loyal customers review
invitations, ensuring your top feedback always
gets a spotlight.

Trusted by

Monitor reviews

Get new customer feedback, respond, manage customer interactions and promote it globally, all from one dashboard.

Ticket out feedback

Ensure effective resolution by ticketing out negative reviews. Eliminate unresponsive communication through tailored workflows and alerts.

Workflows & alerts

Design a custom workflow for all the reviews collected. Based on the responses, assign & automate real-time actions with Case Management. Streamline tasks the better way.

Sentiment Analysis

Slice and dice the reviews based on reviewer sentiments. In case of negative reviews, adopt corrective measures before it's too late.

Review Requester(WIP)

Find your customers where they are and nudge them to leave a review. Send out emails, SMS campaigns, embedded pop-ups, and QR code requests.

Analyze Trends

Keep a constant tab on your brand reputation by analyzing sentiments & patterns. Gain in-depth insights that drive better growth

Reporting by location, region, brand, and overall

Manage reviews from multiple businesses across different locations- all in one place. Stay on top of reviews and miss nothing.

Showcase best reviews

Build trust, create a raving fandom, and convince first-time visitors to become customers by embedding customer reviews on your site.

Don’t just take our word for It

Alex Healy

Digital Producer

"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing..."

Katherine Stevens

Market Intelligence & Strategy Manager

"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent..."

Jaakko Jalkanen

Business Manager

"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way..."

Isha Goyal

Associate Vice President – HR

"Godrej refines their employee's journey using SurveySparrow..."

Parisa Vassei

Founder at Parisa Consulting