Looking for Delighted alternatives? You might need to move quickly because Delighted will shut down on June 30, 2026.
Delighted has helped thousands of businesses gather feedback from customers, employees, and users with ease for years now. But, recently a lot of users have been noticing the limitations of this experience management platform. Even with Delighted’s impressive review scores (which is 100% positive compared to its competitors), you might want to consider other options which better suit your feedback needs.
We have extensively tested various platforms that led to this curated list of 7 best Delighted alternatives for 2025. Each option we’ve mentioned comes with detailed analysis of features, pricing, and ideal use cases. Specialized platforms like Qualaroo offer a forever free plan that includes premium features for startups and small businesses.
Let's take a closer look at these Delighted software alternatives to help you find the perfect customer feedback platform that matches your needs.
SurveySparrow
Image Source: SurveySparrow
If you’re looking for a Delighted alternative that actually makes feedback feel fun to give, SurveySparrow is your answer. Unlike traditional survey tools, it turns boring surveys into lively, chat-like experiences; boosting survey completion rates by up to 40%. For businesses that value interactive, engaging feedback collection with high completion rates, then SurveySparrow is the way to go.
SurveySparrow key features
SurveySparrow stands out from the other Delighted cx competitors through its dual-interface approach:
- Conversational forms & chat surveys: The world's first Multi-UI tool that offers chat-like surveys which feel more like conversations than questionnaires
- AI survey creation: You can generate brand-new surveys within seconds using prompts
- CogniVue analytics: AI-powered analysis that categorizes customer sentiments and identifies recurring pain points
- Smart question logic: Display and skip logic shows only relevant questions based on previous answers
- White-labeling: You can customize surveys to match your brand without any trace of SurveySparrow
- Multi-channel distribution: Share your surveys through email, social media, web links, QR codes, and even Slack
The recurring survey feature proves valuable as it sends pulse surveys automatically at your configured intervals, which saves a lot of time and effort.
SurveySparrow pros and cons
Pros:
- Super easy-to-use and has an enjoyable survey creation interface
- Comprehensive reporting options with live data capture
- Extensive customization options with CSS styling options
- Most reviews praise the excellent customer support
- Visually appealing compared to the other survey platforms
- Secure data collection with SSL encryption and GDPR compliance
Cons:
- Learning some of the complex features takes time
- Customer service remains closed on weekends
- Lower-tier plans come with limited features
SurveySparrow pricing
SurveySparrow's flexible pricing suits businesses of every size:
- Forever Free Plan: Basic features are available to anyone
- Basic: USD 19.00/month (billed yearly) includes 2,500 responses/year
- Starter: USD 39.00/month includes 15,000 responses/year
- Business: USD 79.00/month includes 50,000 responses/year and 3 users
- Professional: USD 249.00/month includes 100,000 responses/year and 5 users
- Enterprise: Custom pricing includes unlimited features
You can try all paid plans free for 14 days and test premium features before making a commitment.
14-day free trial • Cancel Anytime • No Credit Card Required • No Strings Attached
SurveySparrow best use case
We’ve tested out various Delighted software options and SurveySparrow consistently stands out in several scenarios:
- Businesses aiming for high survey completion rates
- Marketing teams focused on lead generation through surveys
- Organizations needing multi-language surveys (130+ languages supported)
- Companies in IT services and marketing sectors
- A wide spectrum of users—from freelancers to large enterprises
The truth is traditional surveys often fall flat, especially when it comes to response rate. SurveySparrow flips the script with with its conversational approach that makes feedback collection fun than a chore. That combined with smart analytics and automations, and you’ve got a platform that delivers both quality responses and actionable insights.
Curious how it works? See how SurveySparrow rethinks experience management—start your 14-day free trial today.
SurveySensum
Image Source: SurveySensum
Need a powerful Delighted alternative that comes with a great support? SurveySensum is an AI-First enterprise customer feedback platform that helps you measure and act on metrics like NPS & CSAT. This India-based solution has made its mark since 2018 thanks to its user-friendly approach and detailed feedback management capabilities.
SurveySensum key features
SurveySensum packs powerful tools that make it a solid Delighted software replacement:
- AI-Enabled Text Analysis - The system automatically finds top customer complaints from unstructured feedback
- Uninterrupted Integrations - Works with Zapier, Slack, and Intercom
- Custom Dashboards - You can build different kinds of reports from different surveys/touchpoints in one place
- Pre-designed Survey Templates - Ready-to-use templates help you save time across feedback scenarios
- Real-time Insights - You get immediate feedback data to make quick decisions
- Built-in Ticketing - The system creates tickets from detractor feedback automatically
The platform also gives you a choice between cloud-based and on-premises deployment based on what your organization needs.
SurveySensum pros and cons
Pros:
- Exceptional support with 1-hour SLA support whenever needed
- User-friendly interface where you can launch surveys in 30 minutes without much training
- End-to-End implementation - CX experts analyze your feedback and suggest useful improvements
- Every plan includes full-service onboarding
- Robust encryption and access management protect sensitive information
Cons:
- Setting up integrations might need support team's help
- Survey capabilities are limited when offline
- Mobile app needs more features
SurveySensum pricing
SurveySensum offers affordable pricing with extensive features:
- Starter CX – $3,600/year ($300/month effective)
- Self-Driven CX – $6,000/year ($500/month effective)
- Managed CX – Custom pricing based on business needs
The platform claims to help you save 50% compared to similar tools, making it an affordable Delighted CX alternative for companies of all sizes.
SurveySensum best use case
SurveySensum works best for businesses that need detailed customer experience management without a research team. The platform shines in:
- B2B, SaaS, Telecom, and NBFC industries
- Companies implementing NPS, CSAT, and CES surveys
- Organizations that prefer personalized support over self-service
Unlike Delighted's self-service model, SurveySensum presents itself as a "CX service" rather than just a tool. This approach makes it perfect for companies that need guidance through their customer experience. The user interface is so simple, that it made creating questions very easy, even for a new person.
Qualtrics
Image Source: Qualtrics
When it comes to experience management at scale, Qualtrics is often the first name that comes to mind; and for good reason. Known for its powerful analytics and deep customization options, Qualtrics stands out as a strong Delighted alternative for organizations that need end-to-end control over customer, employee, and product experiences.
Qualtrics key features
Qualtrics changes the way you collect and use customer feedback through:
- AI-Powered analytics: Text analytics that reveal customer emotion, intent, and sentiment from over 128 data sources
- Omnichannel listening: Get feedback at every customer touchpoint throughout their experience
- Automated actions: Live suggested actions based on customer interactions help teams deliver optimal experiences
- Conversational intelligence: Simple ways to improve from complex customer reviews and feedback
- Dynamic survey creation: Easy-to-use and functional survey platform that works well for novice users
The platform stands out by combining quantitative and qualitative research with analytics in one ecosystem. This makes it perfect for organizations that want deeper customer insights.
Qualtrics pros and cons
Pros:
- Complete data analysis capabilities show an unmatched view of customer pain points
- Custom dashboards with options for different roles
- Uninterrupted integration with existing systems of record and action
- Enterprise-grade compliance, governance, and security protocols
- Support for complex research designs in sophisticated feedback programs
Cons:
- Complex user interface that takes time to learn
- Difficult branching logic implementation for survey design
- You need CSS coding knowledge for advanced customization
- Team projects can be hard to manage with current collaboration features
- Large datasets might cause performance issues
Qualtrics pricing
Qualtrics has updated its pricing model to be more flexible and predictable:
- Free Account – Best for individuals needing basic feedback tools in one language. No credit card required.
- Qualtrics does not offer transparent pricing for its experience management platform; you must request a quote tailored to your business needs. Their solutions cost more than the simpler Delighted alternatives. They use an annual subscription model with custom pricing based on what your organization needs.
- For smaller teams, Qualtrics offers a limited self-service Research Core plan starting at $150/month on their Buy Online page — but this lacks most CX-focused tools.
Qualtrics best use case
The platform works best for:
- Large enterprises: Organizations that need complete experience management across multiple touchpoints
- Research-focused teams: Companies that do sophisticated market, product, and brand research
- Multi-department deployments: Businesses wanting one platform for customer experience, employee experience, and market research
- Data-driven organizations: Companies that make strategic decisions using customer and employee feedback
If you want a complete Delighted CX alternative that handles complex feedback programs at scale, Qualtrics has the depth and breadth for enterprise-level experience management. But smaller organizations or those with simpler feedback needs might find Qualtrics' strong feature set more than they need.
SurveyMonkey
Image Source: SurveyMonkey
SurveyMonkey has gotten itself a name as one of the most popular Delighted alternatives in the feedback collection space. The platform serves over 260,000 organizations across the world and works well for both simple customer feedback and complex market research projects.
SurveyMonkey key features
The platform offers a range of capabilities that make it a strong Delighted CX alternative:
- AI-powered tools to create smarter surveys and forms quickly
- Multiple survey distribution options through email, SMS, and web
- Over 200+ templates for different departments and use cases
- Live feedback collection with reliable analytics
- Brand customization to match your company's look
- Integration with 100+ tools like Salesforce and HubSpot
The platform makes data collection simple with its user-friendly design. Our experience with SurveyMonkey showed that survey builders that they have is pretty straightforward for anyone to use even without technical knowledge.
SurveyMonkey pros and cons
Pros:
- Highly flexible survey builder to create tailored forms
- Modern, responsive interface that works on web and mobile
- Powerful reporting tools with visual graphs and filters
- Perfect fit for academic and market research
- Regular platform updates and improvements
Cons:
- Too complex for basic CX needs
- Higher-tier plans needed for premium features, raising costs
- Free plan limits you to 40 responses
- Open-text responses need manual tagging
- Some connection issues might lead to data loss
SurveyMonkey pricing
The platform offers different pricing tiers:
- Basic (Free): Limited features but good for simple surveys
- Standard: Starting at USD 39.00/month with 1,000 responses per month
- Advantage: USD 32.00/month (billed annually) with 15,000 responses per year
- Premier: USD 99.00/month (billed annually) with 40,000 responses per year
- Team Plans: Starting at USD 30.00/user/month for shared features
- Enterprise: Custom pricing with unlimited features and dedicated support
From our experience, the Standard plan suits individual users well. Organizations should consider at least the Advantage tier to get essential customization options.
SurveyMonkey best use case
SurveyMonkey works best for:
- Organizations that need different types of surveys beyond customer feedback
- Research teams who want advanced logic, piping, and randomized options
- Marketing teams creating content through original research
- HR teams managing employee feedback and reviews
- Educational institutions doing academic research
To sum up, SurveyMonkey proves to be a versatile Delighted software alternative when you need flexibility across departments and use cases. The feature set suits organizations of all sizes, though smaller businesses might prefer simpler alternatives for basic feedback collection.
Zonka Feedback
Image Source: Zonka Feedback
Zonka Feedback stands out as a remarkable Delighted alternative that uses AI to manage customer feedback effectively. Our tests show how it turns raw feedback into useful information that teams can put to work right away.
Zonka Feedback key features
Zonka sets itself apart from the other Delighted cx alternatives with its rich feedback ecosystem:
- AI Feedback Intelligence: Changes large volumes of unstructured feedback from surveys, chats, and tickets into immediate, useful insights
- Omnichannel Collection: Gets feedback through email, SMS, WhatsApp, in-app SDK, and offline channels
- Automated Theme Detection: Spots patterns, tags feedback automatically, and highlights key factors affecting metrics
- Role-Based Dashboards: Gives custom insights to leadership, product, and frontline teams
- Workflow Automation: Sends insights to the right teams, assigns owners, and creates tickets automatically
The platform breaks down feedback silos really effectively; which is a common problem in many survey tools. You can analyze data from surveys, support tickets, and online reviews together with unified reporting.
Zonka Feedback pros and cons
Pros:
- Easy-to-use interface helps create surveys quickly
- The support team responds fast and helps solve problems
- Strong reporting tools let you dig deep into data
- Smooth integration with Zendesk, Salesforce, and Intercom
- Reports can be filtered by location for multi-branch businesses
Cons:
- The interface needs a modern update
- Survey questions lack animation options
- Users want more ways to collect visitor feedback
Zonka Feedback pricing
Zonka keeps its pricing simple and flexible:
- Free: Simple plan for basic feedback collection
- Growth: USD 199/month (USD 299/month billed monthly) for 1000-5000 responses/month
- Enterprise: Custom pricing for bigger needs
Zonka Feedback best use case
Our evaluation shows Zonka Feedback works best for:
- Mid-sized companies that need unified customer insights from multiple channels
- Healthcare, retail, and financial services companies
- Social-first companies that track customer satisfaction
- Companies that need automated feedback workflows
Because different teams rely on feedback in different ways, Zonka Feedback stands out as a Delighted alternative by offering custom insights tailored to each role or department which makes it easier for everyone to take insightful action.
Typeform
Image Source: Typeform
Typeform reshapes traditional surveys into engaging experiences. The platform helps users learn more about their customers. Research shows 87% of customers share deeper insights after switching to this platform.
Typeform key features
The platform's success comes from its people-first approach to collecting feedback:
- Conversational Format: One-question-at-a-time design feels like a chat with a friend and leads to higher completion rates
- AI-Powered Analysis: The system quickly spots key themes, summarizes findings, and creates visual charts from both quantitative and qualitative responses
- Personalization: Questions adapt to each respondent and use their name to create a tailored experience
- Multi-Channel Distribution: Users can share forms through email, website embeds, or QR codes
- Video Integration: Questions and answers work with video format for more personal interactions
Our hands-on experience shows these elements create a truly interactive feedback loop.
Typeform pros and cons
Pros:
- Beautiful design that boosts brand perception
- Logic capabilities adapt to create tailored experiences
- Uninterrupted integration with over 120 business apps
- Accessible interface that users and respondents enjoy
Cons:
- Free plan limits users to 10 responses per month
- Complex logic branches can slow down the editor
- Higher-tier plans need substantial investment
- Analytics need other tools to work effectively
Typeform pricing
The platform offers flexible pricing options:
- Basic: USD 29.00/month (USD 25.00/month billed yearly) with 100 responses/month
- Plus: USD 59.00/month (USD 50.00/month billed yearly) with 1,000 responses/month
- Business: USD 99.00/month (USD 83.00/month billed yearly) with 10,000 responses/month
- Talent: USD 149.00/month (USD 125.00/month billed yearly) with 3,000 responses/month
- Enterprise: Custom pricing for larger organizations
Users save about 16% with annual billing compared to monthly plans.
Typeform best use case
Our experience with Delighted CX alternatives shows Typeform works best for:
- Technology and SaaS companies that need software usability feedback
- Retail and ecommerce businesses running post-purchase satisfaction surveys
- Travel and hospitality companies' NPS surveys about services
- Teams that value engaging visual design over complex analytics
- Organizations ready to make feedback collection enjoyable
Low response rates from standard surveys might signal the need for Typeform's visually appealing, conversation-driven approach.
Medallia
Image Source: Medallia
Medallia is a powerful Delighted alternative designed for large enterprises and government agencies that need enterprise-grade experience management. Used across 150+ countries, it supports multilingual surveys, advanced analytics, and high security—all within a scalable platform.
Medallia key features
Here’s what makes Medallia stand out:
- Multilingual Surveys: Run surveys in 50–80+ languages with unified dashboards
- Unlimited Users: Add unlimited team members with custom roles at no extra cost
- Custom Branding: White-label surveys using your domain, logo, and styling
- Multi-Channel Feedback: Collect responses across email, web, apps, SMS, Slack, QR codes & more
- Real-Time Insights: AI-powered dashboards with live trend analysis, alerts, and exports
- Advanced Logic: Built-in MaxDiff, conjoint analysis, branching, and machine-learning-powered routing
- Enterprise Security: Fully GDPR, HIPAA, and FedRAMP-compliant with global data residency options
Medallia pros and cons
Pros:
- Powerful analytics and AI-driven insights
- Unlimited collaborators and custom dashboards
- Excellent support and enterprise-level training
Cons:
- Steep learning curve for new users
- Complex reporting setup may require technical support
- Premium pricing better suited for large-scale teams
Medallia pricing
Pricing typically starts around $150/month, but depends on usage volume (via an Experience Data Record model). You don’t pay per user or per survey. Annual contracts and enterprise quotes are common for high-volume customers.
Medallia best use case
Ideal for global enterprises, government, healthcare, and research teams that need secure, multilingual, and customizable feedback collection across channels.
The platform offers flexible pricing from $150 per month and bases costs on survey responses instead of users. Organizations can save 20% with annual billing, making it affordable for long-term projects. Enterprise clients with advanced needs can access custom pricing options.
Your organization should think over Medallia among Delighted CX alternatives if you need a secure, flexible survey platform with enterprise features.
Comparison of Delighted Alternatives 2025
| Platform | Starting Pricing | Key Features | Best Use Cases | Pros | Cons |
|---|---|---|---|---|---|
| SurveySparrow | $19/month | - Conversational Forms - AI Survey Creation - CogniVue Analytics - Multi-channel Distribution - 40% higher completion rates | - Marketing teams - IT services sector - Multi-language needs - Small to medium businesses | - 40% higher completion rates - Reliable reporting - White-labeling available - Competitive pricing - Chat-like interface | - Learning curve for advanced features - No weekend support - Limited features in lower tiers - Pricing increases with scale |
| SurveySensum | $49/month (Starter) $199/month (Professional) | - AI-Enabled Text Analysis - Built-in Ticketing - Custom Dashboards - Managed CX Service - 1-hour SLA support | - B2B, SaaS, Telecom industries - Organizations needing managed CX - Enterprise implementations | - Full-service onboarding - Accessible interface - Managed CX approach - Strong AI capabilities - Expert guidance included | - Higher starting price - Limited offline capabilities - Integration setup complexity - Requires managed approach |
| Qualtrics | $420/month (billed annually) Custom for most other options | - AI-Powered Analytics - Omnichannel Listening - Automated Actions - Enterprise-grade Security - Custom pricing model | - Large enterprises - Research-focused teams - Multi-department deployments - Complex analytics needs | - Complete analysis suite - Tailored dashboards - Enterprise-grade security - Advanced AI features - Scalable platform | - Complex interface - Steep learning curve - High pricing - Performance issues with large data |
| SurveyMonkey | $39/month (Individual) $30/month (Team, per user) | - AI-powered guidance - 200+ templates - Advanced analytics - Team collaboration - Multiple question types | - Research professionals - Marketing teams - HR departments - General business surveys | - Highly customizable - Modern interface - Rich reporting tools - Strong integrations - Established platform | - Can be overwhelming for simple use - Expensive premium features - Limited free plan responses - Per-user pricing model |
| Zonka Feedback | $29/month | - AI Feedback Intelligence - Omnichannel Collection - Automated Theme Detection - Workflow Automation - Real-time alerts | - Mid-sized businesses - Healthcare & retail sectors - Multi-channel feedback needs - Location-based reporting | - Accessible interface - Excellent support - Powerful reporting - Multi-channel capabilities - Real-time insights | - Dated user interface - Limited animations - Simple visitor feedback options - Interface modernization needed |
| Typeform | $29/month | - Conversational Format - AI-Powered Analysis - Video Integration - Multi-Channel Distribution - Beautiful design interface | - Tech & SaaS companies - Retail & ecommerce - Travel & hospitality - Design-focused surveys | - Beautiful design - Flexible logic - 120+ integrations - High engagement rates - Video support | - Limited free plan (10 responses) - Slow with complex logic - Simple analytics - Expensive for high volume |
| Medallia | $70/month (€70) $150/month | - 40+ languages support - Unlimited users - White-labeling - Real-time reporting - Enterprise features | - Large enterprises - Government agencies - Complex research needs - Multi-language requirements | - Accessible interface - Responsive support - Advanced security - Unlimited users included - Multi-language support | - Initially overwhelming - Limited layout options - Simple reporting features - European pricing (€70+) |
Conclusion
Picking the right Delighted alternative completely depends on what your business needs are, and of course, you’ll need to find the right experience management platform considering Delighted are closing down fast. Each platform mentioned here brings something to the table. And thankfully, there’s an option for everyone, irrespective of the budget.
SurveySparrow brings in the big guns for a fraction of the cost, with features like multi-channel feedback collection, built-in automation, conversational surveys, and advanced analytics—at a fraction of the cost. The choice of the right platform depends on your industry as well as how you plan on using the platform. SurveySensum works great for B2B SaaS companies while Zonka Feedback does a great job for retail. Medallia seems to be the go-to choice if you need surveys in multiple languages.
Moving away from Delighted might be daunting and overwhelming, and that’s exactly why we have curated this list. These alternatives of Delighted pack more features and even specialized capability that could take your customer feedback program to the next level.
Ready to switch to a platform that’s easy to use, rich in features, and built for scale—without breaking the bank? Try SurveySparrow free for 14 days and see the difference.
