Customer Experience
Personal Branding: Building Trust Beyond Connections
Vladimer Botsvadze
Advisory Board Member of the United States Artificial Intelligence Institute
Learning and Development: Measuring Impactful Business Success
Gary DeNardo
Senior Customer Success Manager
7 Ways to Create a Soothing CX
Matthew Larson
Senior Director of Client Experience, Optum
How to Improve the Efficiency of Your CX Program
Stacy Justino
Director of Customer Happiness, Wistia
Customer Engagement During Times of Crisis
Maranda Ann
Senior Vice President- Customer Success and People Operations, Swiftly, Inc.
Importance of Customer Centricity
Anika Tannebaum
Customer Centricity & Leadership Expert
How to measure Customer Success Performance Index™
Andreas Knoefel
Management Consultant & Inventor of the Customer Success Performance Index™
Customer Success Culture
David Sakamoto
VP - Customer Success, GitLab Inc.
How Does Customer Success Make Your Company More Money
Julie Wu
Director, Customer Success, Bitly
How to leverage NPS to build advocacy
Irit Eizips
Chief Customer Officer & CEO, CSM Practice
Difference Between Measuring Your NPS vs. Using The Net Promoter System
Rob Markey
Partner, Bain & Company
How do Videos Help Build Trust with Customers
Stacy Justino
Director of Customer Happiness, Wistia
Importance Of Customer Feedback For Product-led Growth
David (Dudi) Rubinstein
Head of Customer Success and Services, Craft.io
Designing A Fail-proof Closed Loop Feedback Process
Annette Franz
Founder & CEO, CX Journey
How to Make Customer Surveys More Meaningful
Alex Mead
Director of Customer Success, Silah Gulf
How to Manage Social Customer Support
Kristy Traill
Vice President Client Advocacy, Yext
How to Start your NPS Program
Maranda Ann
Vice President Customer Success, Swiftly, Inc.
Difference between Customer Marketing & Customer Advocacy
Ari Hoffman
Director of Customer Advocacy, Coveo
How Little Wows Add Up to a Big Sale
Dennis Snow
President, Snow
Most Valuable Contributor for Delivering Great Customer Experience
Rajat Chawla
CEO, Koyopo
How to Earn a Perfect Satisfaction Score
Shep Hyken
Founder at Shepard Presentations
