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Customer Experience

personal branding
Personal Branding: Building Trust Beyond Connections

Vladimer Botsvadze

Advisory Board Member of the United States Artificial Intelligence Institute

Podcast-with-GaryDeNardo-on-L&D-Measuring-Impactful-Business-Success
Learning and Development: Measuring Impactful Business Success

Gary DeNardo

Senior Customer Success Manager

7 Ways to Create a Soothing CX
7 Ways to Create a Soothing CX

Matthew Larson

Senior Director of Client Experience, Optum

How to Improve the Efficiency of Your CX Program
How to Improve the Efficiency of Your CX Program

Stacy Justino

Director of Customer Happiness, Wistia

Customer Engagement During Times of Crisis
Customer Engagement During Times of Crisis

Maranda Ann

Senior Vice President- Customer Success and People Operations, Swiftly, Inc.

Importance of Customer Centricity
Importance of Customer Centricity

Anika Tannebaum

Customer Centricity & Leadership Expert

How to measure Customer Success Performance Index™
How to measure Customer Success Performance Index™

Andreas Knoefel

Management Consultant & Inventor of the Customer Success Performance Index™

Customer Success Culture
Customer Success Culture

David Sakamoto

VP - Customer Success, GitLab Inc.

How Does Customer Success Make Your Company More Money
How Does Customer Success Make Your Company More Money

Julie Wu

Director, Customer Success, Bitly

How to leverage NPS to build advocacy
How to leverage NPS to build advocacy

Irit Eizips

Chief Customer Officer & CEO, CSM Practice

Difference Between Measuring Your NPS vs. Using The Net Promoter System
Difference Between Measuring Your NPS vs. Using The Net Promoter System

Rob Markey

Partner, Bain & Company

How do Videos Help Build Trust with Customers
How do Videos Help Build Trust with Customers

Stacy Justino

Director of Customer Happiness, Wistia

Importance Of Customer Feedback For Product-led Growth
Importance Of Customer Feedback For Product-led Growth

David (Dudi) Rubinstein

Head of Customer Success and Services, Craft.io

Designing A Fail-proof Closed Loop Feedback Process
Designing A Fail-proof Closed Loop Feedback Process

Annette Franz

Founder & CEO, CX Journey

How to Make Customer Surveys More Meaningful
How to Make Customer Surveys More Meaningful

Alex Mead

Director of Customer Success, Silah Gulf

How to Manage Social Customer Support
How to Manage Social Customer Support

Kristy Traill

Vice President Client Advocacy, Yext

How to Start your NPS Program
How to Start your NPS Program

Maranda Ann

Vice President Customer Success, Swiftly, Inc.

How Little Wows Add Up to a Big Sale
How Little Wows Add Up to a Big Sale

Dennis Snow

President, Snow

Difference between Customer Marketing & Customer Advocacy
Difference between Customer Marketing & Customer Advocacy

Ari Hoffman

Director of Customer Advocacy, Coveo

Most Valuable Contributor for Delivering Great Customer Experience
Most Valuable Contributor for Delivering Great Customer Experience

Rajat Chawla

CEO, Koyopo

How to Earn a Perfect Satisfaction Score
How to Earn a Perfect Satisfaction Score

Shep Hyken

Founder at Shepard Presentations

Employee Experience

Product Experience

Learning Centre