Learning and Development: Measuring Impactful Business Success
| Genre | Customer Experience |
| Duration | 30 mins |
| Featuring | Gary DeNardo |
| Genre | Customer Experience |
| Duration | 30 mins |
| Featuring | Gary DeNardo |
Businesses struggle to quantify and connect the dots that impact results. Learning and Development (L&D) training does three key things and impacts business success.
For instance, a sales training program helps them increase sales qualifying leads.
Get the new hires to a remarkable speed in a shorter period
Save money by providing compliance training to reduce the risk of being breached or sued by the government.
Firstly, L&D needs to collect feedback at the end of the training course and keep track of the course completion rates. One can outsource trainers to improve completion rates. The employees need to invest good time in learning. L&D courses impact their KPI and performance reviews, which influence business results.
Gary says an L&D team works closely with the Customer Success Manager and knows all the products in and out, understands the customers, how they are positioned, follows best practices, measures them, and much more. So, showcasing and sharing them with their peers proves the crucial role L&D plays in the organization.
Ask yourself these questions: What is in it for me? What benefit do I get out of doing this course? It is the role of the L&D team to showcase to the employees in the form of PPT how this course helps you increase sales, book more demos, and show the history of increased sales over time. Employees must be aware of the benefits they and the company get.
To advance in your career, position yourself well in the company, and succeed in your job, L&D serves as a critical driver.
Senior Customer Success Manager at LearnUpon.
LearnUpon delivers cloud-based learning management systems (LMS) for organizations to efficiently deliver engaging training programs to employees, partners, and customers. Gary works closely with strategic managers to help them understand the product and provide business-driven results that impact the bottom line.
In this podcast, Gary talks about how to quantify and connect the dots that impact business success, the need to invest time in learning, and how L&D advances your career and serves as a key to organizational success.
