By integrating SurveySparrow into its operations, Paack sought to gain comprehensive customer feedback on its delivery experience.
Through sending out surveys to their customers, the team at Paack hoped to gather valuable insights that’ll pinpoint precise areas for improvement, steer towards stronger customer relationships through improved satisfaction, and bolster their overall business success.
Paack has also put SurveySparrow to work internally, utilizing its capabilities to enhance its employee experience and make decisions backed by data.
Paack had been using a survey tool for their survey needs but found that it did not offer the specific features they were looking for. In particular, they needed a tool that allowed for the embedding of star ratings in emails and partial submissions, which their initial survey solution, unfortunately, came short of.
After searching for alternative options, Paack decided to try SurveySparrow and was impressed by its comprehensive feature set and user-friendly design. As a result, they made the switch to SurveySparrow to better serve the needs of their growing business.
1 click rating made possible
2x numbers of orders rated
Average survey response time is 35s
Paack has seen considerable success from its association with SurveySparrow.
The ability to embed star ratings in emails has been significantly impactful as it has substantially reduced clicks for users. The users could now conveniently provide feedback without having to be redirected to a separate page. Consequently, the number of orders rated has doubled, and the average rating has improved from 4.4 to 4.6 out of 5.
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Sergio Jimbel Martin
UX/UI Lead, Paack