Goal
OWIT Global identified a crucial challenge in its employee evaluation process: their outdated, manual feedback system limited their ability to capture a comprehensive view of employee performance. OWIT aimed to revamp this process by introducing a comprehensive 360-degree evaluation system to provide feedback from multiple perspectives—managers, peers, and other stakeholders involved.
Their primary goal was clear: to create a more robust evaluation system that would foster employee development, provide more holistic performance evaluations, and align individual growth with the company’s long-term goals. The solution needs to be affordable, flexible, and user-friendly, enabling seamless integration with OWIT’s existing workflows.
Challenges
With the traditional feedback process, OWIT Global had several limitations. The process was limited to self-assessments and manager reviews, lacking input from peers or other collaborators. Also, as the evaluation process was manual, it was prone to errors and inefficiencies, making it difficult to maintain consistency.
OWIT needed a feedback system that could scale alongside the company’s expansion. This will help OWIT to grow without being hampered. The existing system didn’t offer the data-driven insights needed to effectively manage employee performance and development.
Solution
OWIT Global turned to SurveySparrow to address these challenges. SurveySparrow provided a flexible and user-friendly 360-degree feedback platform to collect feedback from various stakeholders—managers, peers, and employees. This multi-rater feedback platform enabled a comprehensive view of individual performance and development opportunities. Moreover, the anonymous assessments and secure data storage ensured a safe way to conduct employee evaluations.
SurveySparrow allowed OWIT to create tailored evaluation forms that matched the company's unique requirements. The platform’s multi-rater feature enabled OWIT Global to gather comprehensive feedback, providing richer insights into each employee’s strengths and areas for growth. OWIT could replicate the surveys effortlessly to use it across various departments which saves time and ensures consistency in the evaluation process.
With SurveySparrow’s robust reporting feature, OWIT's leadership team got clear, visualized feedback data to track performance trends over time. To improve overall performance and streamline employee evaluation processes, OWIT leverages SurveySparrow’s seamless integration with various business tools.
How we hit the mark
Result
The adoption of SurveySparrow at OWIT Global marked a turning point in their employee evaluation process. Employees appreciated the new, multi-dimensional feedback approach, leading to more actionable insights and better personal growth. With SurveySparrow’s intuitive platform, OWIT employees find it easy to complete the surveys on time which boosts the overall participation rate.
Now with this rich and multi-dimensional feedback, OWIT is able to make data-driven decisions about employee development, resulting in a more engaged and growth-oriented workforce. The platform reduced the administrative burden on managers by automating and centralizing the feedback process.
And this didn’t stop with employee feedback. OWIT is planning to leverage SurveySparrow for collecting their customer feedback to improve the overall experience.
