How Concentrix streamlined reducing data analysis time by 90% for better workforce decisions with SurveySparrow
90% reduction in data analysis time
Enhanced employee engagement
Highly motivated workforce
About Concentrix Jordan
Concentrix Jordan is a global leader in Business Process Outsourcing (BPO) and Customer Relationship Management (CRM). Founded in 2000 and headquartered in Paris, France, Concentrix Jordan specializes in providing innovative customer service solutions, including call center operations, content moderation, and technical support.
Trusted by 2,000+ clients, including iconic Fortune Global 500 brands, Concentrix Jordan seamlessly designs, builds, and runs integrated solutions.
Paris, France
B2B
Industry
Outsourcing and Offshoring Consulting
Use Case
Employee Experience
"SurveySparrow's 360-degree assessment has helped our employees share honest feedback because of complete anonymity and confidentiality. The customizable questions and detailed reports have been crucial in finding key strengths and blind spots. The support team is great, fixing any problems quickly. Overall, SurveySparrow has made our feedback process more efficient and effective."
Farah Shebli
Talent Management, Concentrix Jordan
Goal
Concentrix Jordan aimed to implement an effective experience management platform to obtain 360-degree feedback from their employees. They wanted to understand employees’ perceptions throughout the employee journey by gathering confidential and constructive feedback.
The goal of this initiative was to gain insights into the employee experience, identify development needs, support career growth, and improve overall performance management. Concentrix Jordan also aimed to increase employee engagement and productivity and to prepare a more effective workforce.
Challenges
Concentrix Jordan faced many shortcomings with their earlier feedback system. The tool lacked anonymity, which discouraged employees from providing feedback. As a result, Concentrix Jordan could not improve the employee experience due to the lack of honest feedback caused by insufficient confidentiality.
Moreover, the tool was very laborious for all the activities Concentrix Jordan wanted to undertake, from collecting to analyzing feedback. Consequently, Concentrix Jordan was seeking a holistic platform that could address all of these issues.
Solution
Concentrix Jordan was able to achieve everything they expected with SurveySparrow’s Employee Experience platform. Once Concentrix Jordan shared a survey via the platform, employees were able to provide their honest feedback about the organization’s shortcomings with complete anonymity. This constructive feedback allowed Concentrix Jordan to address their specific needs, enhance existing processes, and improve the system based on the collected feedback.
It was a huge relief for Concentrix Jordan’s administration team when it came to setting up the entire 360-degree feedback system. The process was very simple and easy, with clear steps for setting up subjects and respective evaluators, and constant reminders to complete the feedback within a stipulated time. The dedicated employee portal and separate dashboards for managers and admins streamlined access to reports and tracking progress.
How we hit the mark
Confidential and anonymous feedback collection
Customizable feedback forms
Dedicated employee portal
Individual dashboards for managers and admins
Automated reminders
Easy report downloads
Exceptional customer support
Result
A complete source of truth and actionable insights is what Concentrix Jordan achieved with this 360-degree feedback platform.
SurveySparrow streamlined the process, and its automated features saved time and reduced the workload for Concentrix Jordan’s management team. Once the evaluation was completed, the individual reports were very detailed, helping individuals understand their key strengths and blind spots. The reports also provided a clear path for aligning with business goals. Automating these processes simplified the system, reducing manual effort and minimizing the potential for errors.
The overall adoption of SurveySparrow resulted in a more effective performance management cycle, better career development plans, and a more engaged and motivated workforce.
Be the next customer success story with SurveySparrow.
