6 Effective Employee Experience (EX) Examples to Learn From

Need some top employee experience examples to create your own?

In this article, we’ve given you six of the best employee experience examples to show you how big companies are investing time in their employees. At the end of this post, we hope you’ll pick up some secrets of good employee experience, happy employees, and high work productivity from the best.

So, without further ado, let’s get started.

Employee Experience Examples: 6 Companies That Take It to the Next Level

• HP (Hewlett Packard)
• Wegmans
• Campbell’s Soup
• Arby’s
• SAP
• Southwest Airlines

Employee Experience Example #1: HP (Hewlett Packard)

HP, the tech giant, gives us one of the greatest employee experience examples. It increased its overall business performance in 2018 and managed to grow its stock price from $16 to $26 within just two years. Do you know what their secret is? Well, it’s their employees! 

• HP shifted its focus to the development opportunities and training of its employees.
• They initiated several employees’ training and development programs and updated their healthcare centers.
• These initiatives helped them create an engaging environment for their employees.
• And in return, the employees dedicate their efforts to increasing the revenue of the business.

This kind of employee development can only come from comprehensive feedback. One of the best tools for providing this feedback is a 360 assessment.

However, doing this manually can be time-consuming. 360 software like SurveySparrow makes it easy to set up the review process, scale it, and integrate it with any business app.

Sign up to get a full-featured trial of our software for free.
 

Related: The benefits of a thorough 360 assessment

Employee Experience Example #2: Wegmans

It’s a grocery store that deserves to be on this list of famous employee experience examples.

Wegmans is widely known for providing the best customer service, which is the result of a strong employee experience.

• Training and development programs are the heart and soul of employee engagement. That’s why each year, they invested approximately $50 million in employee development programs.
• Wegmans try their best to train their employees both professionally and personally.
• Their constant effort in improving employee engagement increased the revenues. Wegmans managed to increase its annual revenues from $7.9 billion to $9.2 billion by focusing more on employee experience management.

Employee Experience Example #3: Campbell’s Soup

You may have heard this story before, but we couldn’t resist ourselves to include this story in our list of top employee experience examples because Campbell’s Soup is one of the few companies that are killing it with their employee experience strategies. 

• Campbell’s Soup is quite famous for its undivided attention to training programs.
• The company had lost its market value and hit rock bottom in 2000.
• Soon, they realized the value of employee experience and the importance of an organization where they can work productively.

After prioritizing employee experience, Campbell’s Soup increased its stock by 30%.

Employee Experience Example #4: Arby’s

Arby’s is well known for providing a great employee experience. When Arby’s was going through a tough time, their CEO shifted his focus on employee engagement. He tried to understand his employees’ expectations and needs to improve the employee experience for them.

• Arby’s launched a Brand Champ Program to teach their employees to engage more with the customers.
• After launching this program, Arby’s communicated to over 70,000 employees to help them understand the company’s goals.
• On top of that, Arby’s launched a program to help employees achieve their dreams by providing educational and career development support.

As a result, Arby’s managed to increase its stock by $21. Also, 99% of employees at Arby’s said that it’s a great place to work compared to 59% of employees at a general US company.

Employee Experience Example #5: SAP

SAP, a well-known enterprise software company, is one of the perfect employee experience examples.

• SAP increased its stock price from $80 to $100 in the year between 2013-2017.
• Their constant effort to improve employee experience helped them to secure a place in the Best Place to Work In the list in 2013.

The secret to SAP’s growth was its investment in employee experience. The company implemented employee freedom and development to increase organizational engagement and productivity. 

Employee Experience Example #6: Southwest Airlines

Southwest Airlines, one of the top affordable choices for airlines, has been certified four out of five by Skytrax for the quality of its staff and services. It also had one of the lowest customer complaint levels in 2020 according to the Airline Quality Rating report, which ranks it at Number 1.

• The airline, which is known for its friendly and witty flight announcements, credits its great customer service to its employees-first mantra.
• Southwest Airlines believes in treating their employees right. The employees, in turn, will treat customers right, and that will result in increased business and profits.

No wonder it has been ranked as one of the best airlines in the USA.

Why Employee Experience Should be the Focus of Your Business

It’s easy to understand from all these employee experience examples that employee experience is a critical part of any business. 

If you are still scratching your head and thinking why you should invest in your employees, then here are some reasons to convince you:

#1. Reduce Employee Turnover

You may not realize it, but employee turnover can ruin your company. According to the Work Institute’s research report in 2019, out of every 100 employees, 22 left for professional development, 12 left for work-life balance, and 11 left for work-life balance.

According to Gallup, highly engaged employees are 87% less likely to leave their organizations. 

So, the only way to retain your employees is by investing in employee experience. When you create an excellent employee experience, it encourages your employees to stay within the company for the long run. You can conduct surveys to understand your employees’ needs and help them gain more skills and knowledge to have a proper work-life balance. 

A report from Achievers stated that only 19% of employees feel engaged in their organizations.

#2. Better Customer Experience

If your employees are happy and satisfied, your customers will notice that. When your employees feel their opinions are getting valued by the company, they’ll put extra effort into keeping your customers happy.

Good employee experience helps to improve your brand’s image in front of the customers. Your customers will trust your employees and brand more effectively if they provide good customer support.

Organizations with 1.5x more employee engagement can provide an excellent customer experience.

Employee experience and customer experience go hand in hand; you should invest in both aspects to have better ROI in your business. 

#3. Increase Profits

Employee experience is no longer a simple organizational initiative. When you put more focus on employee experience, it helps to double employee satisfaction.

Satisfied employees are more likely to be productive and offer excellent service to customers. Thus, employee experience holds the power to boost profits.

This is supported by a study conducted by IBM, which said that employee experience helps to get high returns on both sales and assets. Also, poor employee experience can affect business profits negatively. 

Measuring employee experience is less of a hassle than you think! Here’s an employee engagement survey created using SurveySparrow.

Survey templates like this are an efficient way to fast-track employee engagement or an employee satisfaction survey because they save you a lot of time on scripting questions.

Sign up for SurveySparrow for FREE to create such surveys.
 

3 Ways to Improve Employee Experience

All these above-mentioned employee experience examples define employee engagement and satisfaction are two vital aspects of the employee journey. If you want to run your business successfully, you have to invest your time and effort in your employees.

• According to a 2018 report by Gallup, organizations with highly engaged employees are 21% more profitable than their colleagues that are not engaged.
• Moreover, a recent survey report by SHRM stated that 89% of HR felt that peer feedback and frequent check-ins are the main ingredients of organizational success.

So the verdict is out: when it comes to employee satisfaction, it’s necessary to understand your employees’ needs and expectations. Because today’s employees want to feel valued in their workforce. They want to ensure their voices are getting heard by the company. 

But, it’s not an easy task to recognize your employees’ needs. Whether your employees are happy at work depends on multiple factors like the recognition they get for their efforts, employee feedback, performance appraisals, development opportunities, etc.

Here are three methods you can apply to understand your employees’ needs and expectations:

1. Anonymous surveys for honest feedback

Answering regular questions can be boring. Sharing honest opinions can be uncomfortable. Anonymous employee surveys bridge this gap by providing interesting ways for employees to share their views, honestly. 

You can also mix and match the survey question types to give them a wonderful survey-taking experience. For instance, in an employee opinion survey, you can keep a mix of multiple-choice questions, rating scale, open-ended, and yes or no questions.

Here’s a pro tip: Weekly and sometimes monthly surveys are enough to get real feedback to gauge employee satisfaction.

2. Growth-focused performance reviews 

Another great way you can understand your employees is by measuring their performance. You can conduct a 360-degree performance review to focus on each employee and their specific strengths and weaknesses. 

Performance reviews are important to know whether your employees lack any skills or not. How your employees are performing within the organization will help you to create unbiased performance appraisals. Also, these performance reviews will allow you to invest more in employee development and training programs. 

3. A platform for employee opinions 

Employee experience management is impossible without knowing what your employees are thinking about their employee journey. One of the best ways to know what your employees are thinking is by asking them.

• Your HR team can always ask for your employees’ opinions to measure employee satisfaction.
• You can conduct monthly surveys, ask open-ended questions to encourage them to share their ideas and suggestions.
• These surveys will help you understand what your employees are thinking about the organizational culture, employee journey map, or employee benefit programs.

How you can improve your employee experience without much effort?

SurveySparrow lets you automate omnidirectional feedback surveys with 360-degree feedback software. This software helps you evaluate your employees’ performance to reduce employee turnover and bring growth. 

How SurveySparrow Can Power Your Employee Experience

SurveySparrow’s employee engagement software is designed to provide an excellent employee experience. With SurveySparrow’s 360-degree feedback software, you can create engaging surveys, collect rich data, recognize your employees’ needs, and automate work processes efficiently. 

Just like the above-mentioned employee experience examples, you too can boost your employee engagement. Here’s how SurveySparrow’s can power your employee experience:

Anonymous 360 Degree Surveys

With SurveySparrow’s feedback tool, you can create engaging and beautiful surveys. From opinion scale, constant sum, matrix type to rank order, and drag and drop, you’ll get access to multiple question types.

Create, share, integrate surveys in just one yap and give a clutter-free survey experience to your employees. With SurveySparrow, you’ll get both chat-like surveys and conversational forms to increase completion rates.

You can even align your brand’s reflection with the surveys using custom params, piping, and contact params. With 360-degree software, customize surveys with your brand’s color, fonts, and logo. You can understand your employees’ strengths and weaknesses by encouraging them to answer the surveys anonymously.

For example, Wydr, an open art-trading platform based in Switzerland, increased its customer engagement by 20% just by switching from traditional surveys to online survey software. 

Employees Productivity and Rich Insights

You can analyze your employees’ performance and improve their weak areas with the help of 360-degree reports. With multiple filters like self-assessed, partially evaluated, report ready, report pending, and evaluation complete, you can track assessment status effortlessly.

SurveySparrow’s employee feedback tool offers secure data and captures responses in real-time. Also, you can spot patterns and compare responses with the cross-tabulation feature. You can even schedule your survey reports according to your own preferred date and time.

The employee portal feature of 360-degree feedback software allows you to track employees’ activity and performance management. Your manager and HR team can check the assessment status and open and close tasks with this software.

Multi-Department Feedback

With various features like audience management and sub-accounts, you can manage the diverse feedback of each employee. You can sort your employees into different teams using folders. You can also access the feedback survey using a parent account and share them with your marketing department or HR.

The 360-degree feedback software can also divide the surveys into sections covering topics such as leadership, communication, organizational skills, etc. However, you can use the surveys as employee 360 evaluation or leadership assessment or tweak the surveys accordingly.

Invite Employee for 360 Evaluation 

Always keep an offline copy of employee data by exporting survey reports in pdf format. Also, you can import data easily by using CSV or integrating an active directory or LDPA. With this software, add employees’ contact information and invite them through email. 

Automate Feedback Loop

If you want to improve employee engagement, then you have to take feedback frequently. With this software, you can automate the 360-degree feedback process to decide how often you’ll send the surveys to your employees. This software allows you to send feedback surveys quarterly or bi-annually.

The 360-degree feedback tool lets you measure your employees’ competency, blind spots, hidden strengths easily. Measure the employee journey map by conducting employee onboarding and exit surveys. 

The Takeaway

A poor employee experience can ripple your business for a lifetime. Unengaged, dissatisfied employees will never put their efforts into your organizational growth. Healthy and satisfied employees are the keys to a strong workplace and business success. 

In today’s digital era, companies can’t overlook the importance of a rich employee experience. Modern employees want a transparent workplace where they can share their values and opinions without the fear of professional judgments. That’s why modern companies are focusing more on the growth and development of their employees. 

If you want to increase your company’s profits, then your first step is to focus on your employee experience. As you can see in all the above-mentioned employee experience examples, increasing profits started with a solid employee experience plan.

The best part is your business can also leverage the advantages of employee experience. All you need to do is invest in quality employee feedback software. You need an all-in-one software that can understand your employees well enough to make their employee journey smooth. 

So, if you are serious about investing in employee experience software, then go ahead and check out SurveySparrow’s 360-degree feedback tool. With this tool, no one can’t stop you from taking engaging employee satisfaction surveys and from learning about your employees’ requirements. After all, “to win in the marketplace, you must first win in the workplace!”