Proactive Customer Service Techniques to Transform Your Customer Experience

Wed, Aug 28, 2019 11 AM ET
Duration: 1 hour

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Proactive Customer Service Techniques to Transform Your Customer Experience


As customer expectations rise and digital channels expand, it’s vital to stay one step ahead of the game, always!

It’s simple.

Your customers can choose you, or over you. So how is that you dodge such bullets, beat your competitors, and win customers’ hearts?

Be a part of our webinar and get all your questions answered. Here, Adrian will walk you through different business case studies and show how proactive customer service can take your customer experience to another league, entirely. He’ll also cover how employee collaboration and cooperation can truly create break-through performances.

Key highlights:

  • Demonstration of business cases
  • Customer Experience transformation across the customer lifecycle
  • How to collaborate and work together to create truly break-through improvements
  • ‘Ask the Expert ‘ Q&A session
Adrian Swinscoe

Hosted by

Adrian Swinscoe
Customer Experience Expert

Adrian is a thought leader who helps organizations of all sizes to deliver better customer service & experiences. He’s also a best-selling author, Forbes contributor, blogger, podcaster, frequent conference speaker, and panel participant.

Moderated by

Aiswarya Menon
Product Marketer, SurveySparrow

Aiswarya handles product marketing at SurveySparrow, helping the product's positioning and messaging.

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