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Automating Response Management using Workflows & Automations.

Customer Experience

51 minutes

Watch Sujith Balakrishnan, Lead – Presales at SurveySparrow, share his knowledge on how to use automation of response management with workflows to deliver a personalized experience.

Topics covered in this session:

  • Importance of an experience management platform
  • Challenges faced after collecting feedback
  • How SurveySparrow helps complete the feedback loop?
  • Automating Transactional & Relational NPS surveys
  • Pre-built workflows for NPS surveys
  • Creating custom workflow notifications
  • Schedule reports for easy access
  • Automating ticket creation with ticket management
  • Automating workflows using expressions
Sujith Balakrishnan

Sujith Balakrishnan

Lead - Presales

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