Moments: Using Small WOWs to Create Emotional Connections with Customers

Wed, August 14, 2019 10 AM PST
Duration: 1 hour

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Moments: Using Small WOWs to Create Emotional Connections with Customers


Customer experience is a collection of moments, of every interaction your customer had with your brand and that keeps the customer journey seamless.

The trick is, these moments are not created equal, and some demands more attention than the others. Want to know the secrets that only a few customer experience practitioners reveal?

Join our webinar with Customer service expert Adam Toporek where he unveils the significance of building an emotional connection with your customers and how strategically designed ‘Wow’ moments can impact the customer journey.

Key highlights:

  • The science behind customer emotion and experience
  • How even a small WOW can create an emotional impact
  • How to create WOW moments that are simple and scalable

  • ‘Ask the Expert‘ Q&A session

Hosted by

Adam Toporek
Customer Service Expert, Speaker and Author

Adam Toporek is an international keynote speaker, customer service trainer, and customer experience expert who is sought after for his real-world approach to helping organizations create competitive advantage with experience. Adam is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast.

Moderated by

Evita Liz Eldhose
Sales and Relationship Manager, SurveySparrow

Evita is the Sales and Relationship Manager at SurveySparrow, helping customers in on-boarding and creating highly engaging surveys.

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