Customer Experience Survey Platform

Hotel Feedback Software

Measure guest feedback, analyze your staff's performance, and improve the overall hotel stay experience by capturing feedback during or after check-out with SurveySparrow Feedback.

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Trusted by over 4000 Brands

Transform Guest Experience with Hotel Feedback Software

Set up different types of Guest Feedback Forms

Guest Satisfaction Feedback

Capture feedback of your hotel guest post-check-out about their experience in detail - including feedback about in-room dining, staff helpfulness, etc. with Hotel Guest Satisfaction feedback forms.

Guest Mid-Stay Feedback

Measure the satisfaction of guests during their stays. The analysis of data can be used to evaluate the staff's performance and overall guest experience.

Guest Check-In Survey

Turn the guest check-in process digital for easy guest data capture with a kiosk setup at the reception.

In-hotel Restaurant Surveys

Measure the experience of guests at the in-hotel restaurant, and keep your restaurant's staff in the loop with real-time feedback monitoring and notifications for actionable feedback.

Pool, Gym & Spa Surveys

Know what your guests think about your hotel facilities like the pool, gym & spa. Access staff's performance, fix loopholes and improve the guest experience.

Loyalty Program Sign-Up Survey

Keep your guests engaged by offering them benefits like discounts on spas, rooms, etc. to retain customers using Loyalty Program Sign Up Forms.

Reach your Customers wherever they are.

Email

Stand out in crowded inboxes with customized surveys. Embed them directly in emails or share via links for ultimate convenience. Maximize responses by scheduling to arrive at the perfect moment.

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What’s more to our Survey Platform?

Discover tools to simplify CSAT measurement, and gain deeper insights

Segment Audience with Custom Fields

Uncover deeper insights by sorting your CSAT Score using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies. Get deeper insights into your Customers Feedback easily.

Automate Feedback Collection

Automate CSAT surveys based on your preference. Choose the time, frequency, and add the list of contacts. Configure & set in the recurring mode. Track CSAT over time and benchmark with industry standards.

Get Started With Ease

Elevate your CX game with SurveySparrow

Throttle your Surveys

Don’t bombard your customers with one CSAT survey after another. Why annoy them? Use SurveySparrow’s Throttling feature to ensure no respondent is surveyed until a configured time. Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.

View Customer Journey

Inspect and understand the complete journey of a customer and their experience with your brand using our survey software. With the feedback from all their interactions, map the customer journey clearly, and identify the pain-points easily.