NPS Survey Platform

Turn customers into Promoters.

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The Best
NPS Survey Platform

Grow your business with a continuous feedback loop. NPS is one of the finest customer loyalty barometers used by companies, around the world. Station feedback silos at all touchpoints, track & improve your Net Promoter Score, and enrich customer loyalty.

SurveySparrow’s NPS Survey Platform is built to help you decode customer sentiments, uncover loyalty insights, and drive growth. How?

NPS Survey Platform
Must-have Features

Add Dynamic Lists & segment
Add Dynamic Lists
& segment

Create dynamic lists and segment your respondents easily based on any criteria. Get an in-depth analysis of your customer persona and manage follow-ups easily.

Automate & get things done
Automate & get
things done

Automate net promoter score surveys based on your preference. Choose the time, frequency, and add the list of contacts. Configure & set in the recurring mode. Track NPS over time and benchmark with industry standards.

Analyze real-time dynamic Dashboard
Analyze real-time
dynamic Dashboard

Monitor Net Promoter Score with time. View responses each from promoters, passives, and detractors. Filter responses and gather insights.

Share follow-up questions & emails
Share follow-up
questions & emails

Add follow-up questions to know the ‘Why’ behind everything. It’s best to have an open-ended text question to get in-depth insights. Share custom follow-up emails to your promoters, passives, & detractors, and close the loop.

Distribute easily viaSMS, Email, In-app
Distribute easily via
SMS, Email, In-app

Embed an NPS survey in your app, share Net Promoter Score survey emails, or send SMS surveys to your customers. Make it convenient for your customers and for you too!

Conduct Sentiment Analysis & view Wordcloud
Conduct Sentiment
Analysis & view Wordcloud

Decode customer sentiments easily with sentiment analysis. Pick out their insights and get a word cloud to have a clear & concise understanding of the loyalty factor.

NPS Platform that blends into
your business routine

Close the loop with Response Management

All your responses at one place. Assign responses as tickets to any employee in your organization. Check the status and track it right from the assignment, investigation, and resolution.

Set-up your NPS Survey Platform at one go

Brand the NPS survey with your logo, name, and style it to your heart’s fill. Add the email subject, body, and get a live preview of your Net Promoter Score survey email instantly. Share personalized follow-up questions separately for promoters, passives, and detractors.

Integrate with your existing system using Workflows & Alerts

Receive rule-based notification or alerts. For instance, alert and assign to your customer success team upon receiving a response with a rating less than 4 on our NPS platform. Share personalized follow-up emails to customers based on the score. Create actionable workflows and work on every customer.

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What’s more to our NPS
Survey Platform?

Streamline your employee pulse feedback with Slack-SurveySparrow integration

Segment audience with custom fields

Uncover deeper insights by sorting your Net Promoter Score using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies. With our NPS platform, it’s as easy as things can get.

Set up a cyclic feedback system. Automate the process; save your time and efforts with our NPS survey platform
Collect feedback periodically

Schedule surveys for periodic intervals. Configure the survey settings once and forget about it. Set up a cyclic feedback system. Automate the process; save your time and efforts with our NPS survey platform.

SurveySparrow’s NPS survey platform’s Throttling feature ensures that no respondent is surveyed until a configured time
Throttle your surveys

Don’t bombard your customers with one NPS survey after another. Why annoy them? Use SurveySparrow’s NPS survey platform’s Throttling feature to ensure no respondent is surveyed until a configured time. Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.

Inspect and understand the complete journey of a customer and their experience with your brand using our NPS software
View customer journey

Inspect and understand the complete journey of a customer and their experience with your brand using our NPS software. With the feedback from all their interactions, map the customer journey clearly, and identify the pain-points easily.

Integrate with your day-to-day applications easily.

Integrate with any
day-to-day app of yours

Create workflows using webhooks.

Webhooks

Connect different apps using API

API

Integrate different applications using Zapier.

Zapier

Create efficient workflows and execute tasks.

Workflows

Complete Solution for All Your Teams.
Refine Experiences, the Right Way.

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SurveySparrow NPS