Customer Journey Map

Simply visualize the customer experience across multiple touchpoints on the customer journey chart. Analyze how you’re doing and take steps to improve the customer experience. This ensures you are always in touch with customers, ensuring a memorable experience.

The platform allows you to create multiple stages that scale according to your unique customer journey. You can identify and establish the metrics that are important for your business and track them all with the executive dashboard.

Put feedback units at critical touchpoints to help move your customers down the journey map. Add widgets to categorize data points and uncover patterns that help aid in better and more refined customer experiences.

Choose relevant survey topics that match the needs of your project. You can add new metrics or touchpoints for better and more in-depth visualization Come back any time to the portal to make additions and edits at your convenience. This helps identify deeper insights into the data for more refined decisions.

Create a uniform and clean view of your data and make evaluation easy with an end-to-end journey chart. Every step can be uniquely named and added to the customer journey dashboard for a holistic and more sleek overview of your customer experience.

Identify your customers' key interactions and develop a plan to share the apt customer journeys with all stakeholders. This enables a collaborative system that helps teams work together in agreement on priorities for better customer experiences.