If you want to make sure that the surveys you send to your customers are prepared by minds that know everything about drafting surveys, you need to choose the right tool. Online surveys are a great way to peek into the minds of your customers. Knowing the issues that they have with your product or service and taking action on it can be a gamechanger for your business. Most businesses are guilty of not taking care of customers properly after the sale is over. Before we get into our Typeform vs Google Forms vs SurveyMonkey comparison, let’s take a look at some of the benefits of online surveys.
Benefits of online surveys:
It’s really fast:
Online surveys are incredibly easy for all the parties involved. It takes less time to create and even less time to respond to it when you use an online survey tool.
The response is almost instant, and you can make decisions based on what the reporting dashboard shows. We hope that towards the end of this Typeform vs Google Forms vs SurveyMonkey comparison, you’d be able to find which survey tools yields you real-time results.
The margin of error when it comes to collating and analyzing the feedback is zero when using an online survey tool. Humans are prone to error, especially since performing a repetitive task for a long time can result in people losing their focus. There is not much one can do about it, except making sure that you use an online survey tool instead.
Easy for respondents:
It is easy for the users to respond to the surveys, as they can do it from the convenience of their mobile phones. SurveySparrow is one such online survey tool that offers mobile first surveys. The surveys are designed in such a way that it takes little time to respond and give a customer experience.
Easy for the business:
Traditional survey taking methods were complex, time-consuming and would be ill-advised if you were to go through the same route now. Businesses have it easy when it comes to creating an online survey using a tool. They are easy to make, share to customers, and the process of analyzing the results are great too.
Market research and customer feedback are great tools for businesses to keep improving. Getting to hear directly from customers about what they like and dislike about your product will give you a goldmine of ideas on ways to change your business for the better.
Typeform vs Google Forms vs SurveyMonkey: Comparison
Considered a popular alternative to SurveyMonkey, Typeform is an extremely popular online survey tool. Typeform is known for its minimal design and as a tool that offers the best user experience. They have a great set of features which makes it extremely attractive. It is best for SMBs, large enterprises, design enthusiasts, freelancers, NGOs, etc. The tool is also known for its customer service.
Google Forms is a part of Google’s suite of tools for businesses. It is easy to use and is extremely popular because it is a part of the Google family. Google Forms was a feature of Google Sheets, and initially, it was a basic tool where you could collect responses. They added more features in 2016 and is a separate app now. You can add standard question types, customize the form with your themes, gather responses and save them to a Google Sheets spreadsheet.
SurveyMonkey is a market leader in the online survey tool industry and has more than 60 million users worldwide. It was founded in 1999 and is certainly one of the best tools out there in the market. Connect with your customers at various touchpoints to understand what exactly they want from you. Get opinions from potential customers, existing customers, measure your brand awareness, conduct experiments, etc., with SurveyMonkey’s online survey tool.
Typeform vs Google Forms vs SurveyMonkey: Features
Each online survey tool has its own set of features. We hope you’ll pen down the different features offered by each of these online survey software in this Typeform vs Google Forms vs SurveyMonkey comparison.
The drag-and-drop interface that Typeform provides makes it easy for those who have no coding experience to finish it efficiently. The effort required to add elements on the survey; however, complex they may be is also easy.
With Typeform, you can send NPS surveys at regular intervals, especially during interaction touchpoints. The NPS data can also be synced back to Salesforce, thus ensuring that no data goes missing. The Net Promoter Score will tell you the probability of someone staying with your business. When NPS surveys are used at interaction touchpoints, the response will be based on how the customer’s experience at that touchpoint was.
If you want more customization and are looking for easy retrieval, using custom filters is a great option. Typeform has the option to add custom filters. The custom filters can be anything using which your team can remember for checking on a particular attribute.
It is the ability to allow respondents to skip questions if it is not relevant to them. It will also help you draft the right follow-up questions. You can make the survey feel like a conversation if you use the right words.
Create relevant experiences:
Create different paths to tailor the survey according to your audience. With Typeform, you can use unlimited logic jumps so that you will have varied responses instead of having to send different sets of surveys for each segment.
You can retarget by adding a Facebook Pixel ID or Google Tag Manager code for site analytics. It will help you increase the conversion rate of your surveys.
Autocompletion of answers:
Machine Learning saves the time of respondents by autocompleting answers with the help of predictive analytics. This feature is available in more than 14 languages, including Spanish, French, Chinese, German, Arabic, to name a few.
Ease of use:
Google Forms is, without a doubt, the easiest online survey tool out there. No questions asked. While it may not have the most aesthetically pleasing UI, it certainly doesn’t require all the frills.
Plethora of templates:
Google has a bunch of templates that can be used for those who do not have coding experience and are completely new to the world of online surveys. Work request forms, feedback forms, order forms, event registration forms, etc., are some of the most commonly used templates. All you need to do is to select a template, add any customization options that you want to, input the survey questions, and you are good to go.
The Google ecosystem:
If your business is using G Suite, then it becomes easy to navigate between its entire suite of products, including Google Forms. Every tool is connected to the other one, and it will take care of it.
Easily one of the best features in the Google ecosystem is that you can add changes, suggestions, comments, etc., in real-time. If you are working with a team where each of them is a stakeholder, then information exchange becomes easy with Google forms.
If you want your respondents to be given the option of skipping questions that do not relate to them, then Google Forms helps you with the skip logic condition. It is great when you have respondents who are from various segments. In fact, Google Forms is the only online survey tool that provides skip logic as a feature in its free version.
Unlimited surveys and respondents:
Even in its free version, Google Forms allows for unlimited surveys and unlimited respondents. For businesses that are on a budget crunch, Google Forms is a lifesaver.
You can create different types of surveys in the same one that you send to customers. Create workflows using SurveyMonkey’s advanced features to create workflows so that you can get the insights that you want specifically. With the tool, you can ensure that there is a perfect sync between all the team members.
There are flexible permission controls to share surveys with the stakeholders. The results can be exported in different formats- PPT, SPSS, XLS, PDF and CSV. Only the ones who are given specific access to edit the file will be allowed to so even if there are other stakeholders who are given ‘view’ access.
Create customized surveys:
Choose from a variety of themes, fonts, layouts, colors, etc., to create the best experience for your customers. Host the surveys on your site with your branding. It is also a great time for you to
After the survey is completed by the respondents, and analysis is done, SurveyMonkey shows the results in an attractive dashboard. Derive insights from the graphs, charts, pies, etc., that are presented in front of you. The pleasing visuals make it easy to come up with brilliant ideas on what the customers are trying to tell you with their feedback.
SurveyMonkey allows you to A/B test the survey to see which ones elicit the best responses. Finding out the best performing surveys and bettering it will help you increase response rates.
SurveyMonkey offers the Kiosk Mode where you can launch the survey in full-screen mode even on a tablet and offer an experience similar to that of a tablet. If your business is a regular at trade shows and physical workshops, then it is a great feature to take advantage of it.
Market research solutions:
SurveyMonkey has a lot more to offer than just online surveys. Its product concept analysis helps you run tests of different product designs to see the one that will resonate better with your customers. They even have an account manager allocated to you if you are looking for marketing resource options.
Typeform vs Google Forms vs SurveyMonkey: Integrations
You can build the right kind of infrastructure for your customers to get the most from surveys by allowing for software integration. Data that is scattered across disparate systems does not result in a well-oiled system. There will be a lot of delays when it comes to implementing things or arriving at a conclusion because data isn’t available in a single place. Integration would allow for a seamless flow and result in outcomes positively. It will reduce errors, processing delays, and save the time that is spent on doing time-consuming tasks.
It has integration capabilities with a lot of popular apps. Here are the categories in which Typeform has integration capabilities:
- Analytics and Reporting
- Customer support
- Email marketing
- File management
- IT and Engineering
- Lead generation
- Marketing automation
- Research and Customer Experience
- Sales & CRM.
Let us walk you through the integrations in some of the categories.
For analytics and reporting, Typeform offers Coda, Zapier, EnjoyHQ, Chattermill, Google Analytics, Noko, Axeptio, Mention, Tick, Curated, and more.
The collaboration tools are OneDrive, Contentful, Slack, Paymo, Airtable, Monday, Quip, Yalla, GitLab, Yammer, and more.
For lead generation, here are some of the tools: Crumble, Leadsbird, Zendesk Sell, Chameleon, Neto, Ronin, Targeto, Eventbrite, and more.
You can integrate Google forms with MailChimp, Salesforce, Trello, Slack, Twilio, etc. MySQL, Airtable, Append, HubSpot, Salesforce, Google Contacts, MailChimp, ActiveCampaign, Trello, Google Calendar, Jira, Asana, etc., are some of the integrations available with Google Forms. No matter what you want to do, Google Forms would allow for that integration.
Its integration capabilities are well-known as they are available for any support function that you can possibly think of. Integrations are available from digital gifts, education, CRM, analytics and reporting, email, events, marketing, productivity, social, customer support, Office 365 and G Suite.
We are listing some of the apps that can be integrated for different functions.
CRM integrations- Akita, Bpmonline Connector, Gainsight, Salesforce, HubSpot, Affinity Canvas, etc.
Productivity- Cisco Webex teams, Constructive, Freshservice, Automate.io, Blendr.io, Built.io flow, etc.
Marketing functions- Benchmarkemail, CleverReach, HubSpot, Marketo, Eloqua, ActiveCampaign, MailChimp, and more.
Customer support functions- Jitbit HelpDesk, C-Connect, the entire suite of Freshdesk’s products, and more.
Typeform vs Google Forms vs SurveyMonkey: Pricing
Since there are a lot of options available in the market when it comes to online survey tool, it is no wonder that price is one of the most important decision factors. Let’s look at the pricing choices available for the three.
It offers three plans apart from the free one. The Essentials plan costs $35/month and has certain limitations, as it only allows for three logic jumps per survey form. The Professional plan is $50/month and allows for 5,000 responses per month, and unlimited logic jumps. The Premium plan is priced at $70/month. It has much better benefits. You can also get yourself a custom solution based on your requirements.
The best thing about Google Forms is that it is free if you are using it individually. If you use G Suite, then the price starts at $6/user/month.
It has three plans for its users: Basic, Team Advantage and Team Premier (Team stands for team plans, individual plans are also available). The Basic plan is free, and it will not allow more than 1,000 responses per month. The Team Advantage plan puts you back by $28/user/month. The Team Premier plan will cost you $75/user/month. If you are looking for more features with powerful collaboration tools and resources, then you can get in touch with your custom requirements.
Features That An Online Survey Tool Should Have
Branching with skip logic:
Advanced conditional branching allows for a smooth survey experience for participants. It eliminates irrelevant questions for respondents and useless data for the company.
There are times when the respondent might be in a position where they do not want to identify themselves. In such a scenario, it is best advised to offer them anonymity. Otherwise, you will never get honest answers.
Collaboration with multiple users:
Password sharing, multiple licensing, several authentications, etc., might sound like a good thing, but these increase the friction for the stakeholders. While collaboration should be allowed, it can also be done in a restrictive manner where you can keep control of who gets access to what.
Responsive customer support:
There are chances that you might not be able to figure out everything with the online survey tool. You need to know the level of customer support that they will be offering.
How secure will be the data of your business and customers every time you use the online survey tool? That’s one area you cannot slack on. Ensure that the data is secure and they are safeguarding it with care and have processes built around it.
There are a few more must-have tools that you need to look for in the tools that you want.
Typeform vs Google Forms vs SurveyMonkey: Which one to choose?
We’ve taken a look at Typeform vs Google Forms vs SurveyMonkey comparison in this blog. All of them have their own advantages and disadvantages. We would be delighted to know if this article here helped with the decision-making process of choosing an online survey tool. There are various other tools, too that can be useful for your business. But you should ensure that they are the right tool for you. Having a lot of features doesn’t necessarily mean they are perfect for your business.
Your decision of choosing a particular online survey tool should be based on the fact that they will help you attain your objectives. Check out a few tools, how easy they are to upload, get a feel of how easy it is to use the tool, and so on. Getting customer’s feedback is one of the most powerful tools that you could possibly leverage to better the performance of your business. You might end up with a goldmine of data, which, when implemented, can bring you unimaginable levels of success.
Here is a plug for SurveySparrow as well. A formidable choice as an online survey taking tool, SurveySparrow is great at conversation surveys. They help in increasing the completion rates of surveys. With attractive features like automation capabilities, advanced branching, skip logic, 360 degree feedback, enterprise-grade data security, anonymous surveys, and more, SurveySparrow is certainly a choice that you won’t regret.
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