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Patient Satisfaction Surveys & Examples: A Guide to Gathering Valuable Patient Feedback


29 November 2023

7 min read

Have you ever wondered how your patients perceive the quality of care you provide? Do they feel comfortable, safe, and heard during their visits? Are they satisfied with the level of care they receive?

As a healthcare provider, these are questions that you may ask yourself often. The truth is, you can never truly know the answers until you ask your patients directly. This is where patient satisfaction surveys come in. Not only do they give you the opportunity to gather valuable feedback from your patients, but they also allow you to identify areas for improvement and enhance the overall patient experience.

In this article, we’ll take a deep dive into patient satisfaction surveys and explore some patient satisfaction survey examples that will help you create effective surveys to improve your practice. So, get ready to unleash your creativity, and let’s dive into the world of patient satisfaction surveys!

Why Is Patient Feedback Necessary?

Collecting patient feedback is crucial for healthcare providers as it provides valuable insights into the patient’s experience and highlights areas that need improvement. By understanding patients’ expectations of their care, healthcare providers can tailor their services to meet their needs better. Patient feedback can also help to identify communication gaps and provide better education on diagnoses and treatment options.

In a study published in the Journal of Medical Internet Research, it was found that patient feedback helped providers identify areas for improvement in patient care, resulting in increased overall patient satisfaction. Additionally, obtaining feedback from patients can help build trust and loyalty. When patients feel heard and valued, they are more likely to continue using the same healthcare provider, ultimately improving patient outcomes and benefiting healthcare providers.

How to Measure Patient Satisfaction?

If you want to know how well your healthcare services meet patient needs and expectations, you must measure patient satisfaction. But how do you do that? Well, the answer is simple: patient satisfaction surveys.

One of the best ways to measure patient satisfaction is through patient satisfaction surveys. There are a lot of patient satisfaction survey examples available from which you can choose one that fits your needs.

These surveys offer a standardized approach to collecting feedback from patients about their experiences with healthcare services. They allow healthcare providers to gather data on multiple aspects of the patient experience, including communication with healthcare providers, quality of care, and overall satisfaction with the experience.

They also provide a way to compare patient experiences over time and identify areas where healthcare providers excel or need improvement. The results can be used to guide quality improvement efforts and make changes to the healthcare services provided.

What Exactly Is a Patient Satisfaction Survey?

A patient satisfaction survey is a tool healthcare providers use to collect feedback from their patients regarding their experiences with the healthcare services provided. The survey asks questions about things like communication with healthcare providers, the quality of care, and overall satisfaction with the experience. It’s essential for healthcare providers to get this kind of feedback so they can make improvements to their services and address any issues patients might be having.

7 Best Patient Satisfaction Survey Examples

Healthcare organizations use several types of patient satisfaction surveys to assess patient satisfaction. Here are the most used patient satisfaction survey examples:

  • Inpatient Satisfaction Surveys: These surveys are used to measure the satisfaction of patients who have been hospitalized.
  • Outpatient Satisfaction Surveys: These surveys are used to measure the satisfaction of patients who have received care at an outpatient facility, such as a clinic or urgent care center.
  • Emergency Department (ED) Satisfaction Surveys: These surveys are used to measure the satisfaction of patients who have received care at an emergency department.
  • Provider Satisfaction Surveys: These surveys measure patients’ satisfaction with their healthcare provider, such as their physician or nurse practitioner.
  • Discharge Satisfaction Surveys: These surveys are used to measure the satisfaction of patients with their discharge process, including the information provided about follow-up care and medication instructions.
  • Telephone Satisfaction Surveys: These surveys are conducted over the phone and are used to measure patient satisfaction with various aspects of their care, including communication with staff, appointment scheduling, and wait times.
  • Digital Satisfaction Surveys: These surveys are conducted via digital channels such as email or online portals and measure patient satisfaction with the overall experience and interactions with the healthcare provider.

How to Design a Patient Satisfaction Survey?

  • Define your goals: Determine the purpose of the survey and what you hope to achieve with the feedback you receive. This will help you determine what questions to ask and how to structure the study.
  • Keep it simple: Use simple and concise language and avoid medical jargon or technical terms. Patients should be able to understand the questions and answer them accurately and easily.
  • Focus on the patient experience: The survey should focus on the patient’s experience with the healthcare provider and the care they received rather than on the technical aspects of the care provided.
  • Use a mix of question types: Use a combination of closed-ended and open-ended questions. Closed-ended questions (such as yes/no questions or rating scales) are easier to analyze, but open-ended questions allow patients to provide more detailed feedback.
  • Avoid leading questions: Leading questions can bias the results of the survey. Ask neutral questions that do not steer patients in a particular direction.
  • Use a Likert scale: A Likert scale is a commonly used survey rating system that allows patients to rate their experience on a scale of 1 to 5 or 1 to 10. This can provide valuable data for analysis.
  • Test the survey: Before administering it, test it with a small group of patients to ensure the questions are straightforward and easy to understand.
  • Consider the timing and method of administration: The survey should be administered when patients are likely to remember their experience and in a convenient method.
  • Offer anonymity: Patients may be more honest in their feedback if they know that their responses are anonymous. Make sure to include a statement indicating that replies will be kept confidential.
  • Analyze the results and take action: Use the feedback from the survey to make improvements in the healthcare provider’s operations and patient care. Let patients know that their feedback is valued and that changes are being made based on their responses.

What Questions are Asked in Patient Satisfaction Surveys?

The specific questions asked in a patient satisfaction survey may vary depending on the healthcare provider, the type of care received, and the survey’s goals. However, here are some leading survey questions that are often included in patient satisfaction surveys:

  1. How would you rate your overall experience with our healthcare provider?
  2. Did you feel that your healthcare provider listened to your concerns and addressed them appropriately?
  3. Were you able to schedule an appointment in a timely manner?
  4. How would you rate the cleanliness and comfort of the facility?
  5. Did you feel that your privacy was respected during your visit?
  6. How would you rate the communication and bedside manner of your healthcare provider?
  7. Were you satisfied with the information provided to you about your condition and treatment options?
  8. Did you feel that your healthcare provider involved you in decisions about your care?
  9. Would you recommend our healthcare provider to others?
  10. Is there anything you would suggest we do differently to improve the quality of care we provide?

In addition to these questions, patient satisfaction surveys may also include demographic questions (such as age, gender, and race/ethnicity) to help identify any disparities in care. They may also include questions about the specific type of care received (such as surgery or a hospital stay) and questions about the staff members involved in the patient’s care.

How to Create the Best Patient Satisfaction Surveys with SurveySparrow

Looking for online survey software to create patient satisfaction surveys with higher response rates? Look no further than SurveySparrow!

With its interactive and user-friendly design, customizable templates, multi-channel distribution, analytics and reporting, and integrations, SurveySparrow offers the best patient satisfaction surveys in the market. Healthcare providers can create surveys that are easy to navigate, thanks to the platform’s design, and customize templates to match their brand’s look and feel. The multi-channel distribution feature ensures that patients receive surveys on their preferred channel, and the analytics and reporting features provide real-time insights.

With SurveySparrow, healthcare providers can improve patient satisfaction, retain patients, and grow their reputation, ultimately leading to better patient outcomes.

Here’s How You Can Own the Best Patient Satisfaction Surveys Using SurveySparrow:

  1. Sign up for an account on SurveySparrow and log in.
  2. Click on “Create Survey” to begin designing your survey.
  3. Choose a template or start from scratch.
  4. Add relevant questions that are tailored to your patients’ experiences using a variety of question formats available on the platform.
  5. Use SurveySparrow’s interactive and visually appealing survey design features to make your survey engaging for patients.
  6. Customize your survey with your brand colors, logo, and other design elements.
  7. Preview your survey and test it to ensure it works as expected.
  8. Distribute your survey to patients through various channels like email, SMS, social media, or QR codes.
  9. Monitor responses in real time through SurveySparrow’s analytics dashboard.
  10. Use SurveySparrow’s reporting features to gain insights and identify areas for improvement.

By following these steps, you can create user-friendly, engaging patient satisfaction survey examples and questions that gather valuable feedback effectively.

Final Thoughts

In today’s rapidly evolving healthcare landscape, providing quality medical care is no longer enough to satisfy patients. Patients today expect a personalized experience that caters to their unique needs and preferences. This is why patient satisfaction surveys have become an essential tool for healthcare providers who want to stand out in a crowded market.

If you’re looking for an efficient and user-friendly survey tool that can help you gather feedback on your patients’ experiences, by now, you know where to go!


With its easy-to-use interface and customizable survey templates, SurveySparrow empowers healthcare providers to create surveys that are tailored to their patient’s specific needs. In short, if you want to set yourself apart in today’s competitive healthcare market and provide an exceptional patient experience, SurveySparrow is the tool you need. Sign up today and start creating surveys that truly resonate with your patients!



Passionate, eidetic, and a writer at large.

Growth Marketer at SurveySparrow

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