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5 Customer Experience Conferences You Shouldn’t Miss in 2024

Clare Zacharias

Last Updated:  

2 January 2024

5 min read

So what if we are already in the fifth month of the year? The best events of 2018 are yet to unfold!

Want to know where to go for all the cutting-edge news on emerging technologies, changing CX perspectives, customer data, and more? If you are looking to sink your teeth into the juicy customer experience trends, you’re at the right place.

The most obvious way to do this is to invest in some of the amazing customer experience conferences that are growing huge followings all over. We’ve curated for you the CX conferences that you simply cannot afford to miss. You can get up to speed on the latest trends, converse with your peers, and do some fine networking in these conferences. It all happens here, folks!

1. Disney Institute Customer Experience Summit

When: May 7-9, 2018

Where: Anaheim, CA

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Disney customer experience summit 2018

Where, but on the ‘Happiest Place on Earth’ can you get the best tips and inspiration to keep your customers happy and coming back for more? When it comes to customer experience, Disney is a force to reckon with.

Probably this is why that Disney’s Customer Experience Summit is such a hit that professionals all over the world look forward to it. These two days, Disney passes on its magic formula for a flawless CX strategy to the delegates and discuss the time-tested models that Disney top executives fall back on.

From empowering organizations that seek new CX solutions, sharing proven tactics for cultural transformation and change management, and a series of engaging presentations and networking events to clear business models, to real-life examples and Disney best practices, the two days are packed to the brim with precious insights. Learn how to design and deliver superior customer service, awesomely!

This year, two different sessions will be held, a May 7-8 session in Anaheim, California, and an August 27-29 session in Orlando, Florida.

2. Gartner Customer Experience and Technologies Summit

When: May 24-25, 2018

Where: London, UK

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Gartner is renowned for organizing distinguished customer experience summits, both at home in the U.S. and abroad. The 2018 summit will focus on helping customer experience professionals and is expected to be great, as is always the case with Gartner summits.

The summit will include the following tracks for attendees to follow:

– Track A: Architecting the CX Solutions Portfolio, which will help ‘develop a robust multi-phased investment strategy that maximizes your CX efforts’.

– Track B: Manage Customer Data, which involves customer data management, customer analytics, and core technologies.

– Track C: Strategy & Culture, which will dictate how to measure, govern and architect technology to support the strategy. This also includes analyzing the impact on your organization, departments as well as individual employees.

– Track D: Looking into the Next Gen of CX, which discusses how to deliver tangible business outcomes and elevate your CX program to the next level. All this, plus the discussions on the business value of AI, and the scope of blockchain in influencing the Customer Experience.

best customer experience

The Gartner summit is all about sharing the best tips and the ‘it’ tools (like this online survey tool) with the delegates and help them make the most of their customer experience, while also helping Gartner to ‘build recognition and credibility in the CX space, and give opportunities to expand into new markets’.

3. Forrester’s 2018 CXNYC Forum

When: June 19 – 20, 2018

Where: New York, NY

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Another conference that’ll equip you to get your organization ready to be truly customer-centric is the Forrester Forum. It’s essential to stay on the cutting edge when it comes to customer experience to ensure that your company is taking advantage of everything it has to offer.

This Forrester-hosted event will include over 60 sessions focused on various topics. This involves mapping customer requirements and tailoring CX program to fit the bills, staying ahead of the game even in the face of competent competition, and discussing the role of emerging technologies, such as AI and machine learning, on CX.

This is the conference you shouldn’t miss if you want to gain insights into the challenges faces by professionals and the best practices used to address these challenges.

4. CX Week Canada 2018

When: August 21-24

Where: Toronto, Canada

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The CX Week Canada, organized by the IQPC Ltd intend to cover areas like Automotive, Human Resources, Healthcare, and Finance. The event is designed for all people who work in customer-facing roles such as marketing, sales, customer service, or support professionals.

customer experience quotes

CX Week Canada 2018 brings together some of the top customer experience leaders across different sectors to bring in individualized customer experience at each step of the customer journey. They often refer to the ‘holistic experience’ as a necessary ingredient to maintain the competitive advantage of companies.

The conference will shed light on various areas of customer experience such as increasing loyalty, personalizing the customer journey, maintaining a seamless journey mapping, and amplifying mobile communication. It will also discuss the need for omnichannel strategies to interact with customers, collecting and interpreting actionable data, and reducing costs through automation and AI.

Regardless of where you are in the customer experience journey, this conference offers something for any Customer Experience professional.

5. The Customer Service Summit

When: October 4-5, 2018

Where: New York City, NY

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This is another illustrious conference that will bring together some of the most prominent executives of the successful brands. The impending New York customer service summit has a list of notable suggestions for companies that desire to do well in the digital era:

  • Be Integrated through an omnichannel, frictionless experience.
  • Be Proactive with preemptive customer care measures.
  • Personalize with the best technology that lets you offer a fully customized customer journey
  • Be Customer-Centric by collecting feedback to engage and connect with your customers
  • Scale by maintaining the quality while your customer care taskforce grows


teamwork is important in customer experience

Everyone will agree that customer experience is a fast-changing industry where you might miss updates in the blink of an eye. There are countless customer experience conferences happening round-the-world to help you dive into the nitty-gritty of customer experience. And for a good reason!

It is imperative that companies stay ahead of the game and evolve their CX programs to offer experiences that will attract new customers and doesn’t drive the existing customers to jump ships. Polishing up your customer experience is one of the best ways to boost sales, and avoid churn.

The conferences guide you through the finer areas of CX through a combination of presentations, case studies, group discussions, one-to-one business meetings, and interactive activities. We recommend that you keep an eye on this event calendar as the year marches on. Why don’t you mark your calendars now and catch the flight?

Clare Zacharias

Content Marketer at SurveySparrow.

A sort of Jill-of-all-trades! Enchanted with storytelling, fascinated with startup life.

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