Automating Response Management using Workflows & Automations.

Customer Experience

51 minutes

Watch Sujith Balakrishnan, Lead – Presales at SurveySparrow, share his knowledge on how to use automation of response management with workflows to deliver a personalized experience.

Topics covered in this session:

Importance of an experience management platform
Challenges faced after collecting feedback
How SurveySparrow helps complete the feedback loop?
Automating Transactional & Relational NPS surveys
Pre-built workflows for NPS surveys
Creating custom workflow notifications
Schedule reports for easy access
Automating ticket creation with ticket management
Automating workflows using expressions

Sujith Balakrishnan

Lead - Presales

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