5 Steps to Create a Successful Customer Experience (CX).

Watch Hina Nassim, Regional Sales Manager at SurveySparrow, share the five steps to a successful customer experience and more to enhance your brand advocacy.

Topics covered in this session:

• Why Customer Experience (CX) needs to be refined?
• Prerequisites to measure and analyze customer experience.
• What is Customer Effort Score (CES), and how to use it?
• What is Customer Satisfaction Score (CSAT), and how to use it?
• What is Net Promoter Score (NPS), and how to use it?
• Craft and deploy quality feedback surveys.
• How to reduce churn and retain more users with customer exit surveys?
• Running a customer experience program using SurveySparrow.