You get to understand the customer's perspective and get into the crux of their issues & concerns. Moreover, you can shift the focus on resolving particular customer issues and improve sales opportunities the next time around!
Ensure your survey is mobile-optimized, trigger the survey right after the deal is lost (timing is everything), and integrate with your CRM software to manage all deals and feedback in one platform.
Absolutely yes! Including an open-ended question in your survey will get you the most accurate customer feedback and help you understand their point of view better.
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Sales is just one part of a customer's journey with your brand. Check out some of our other surveys that can boost customer interactions at various touchpoints. Try them out for FREE!