Use different question types to understand the customer's perspective and get into the crux of their issues & concerns. Moreover, you can shift the focus on resolving particular customer issues and improve sales opportunities the next time around!

Make your customer churn survey is mobile-optimized, trigger the survey right after the deal is lost, and integrate with your CRM software to manage all deals and feedback in one platform.

Use sentiment analysis for open ended questions and understand the most repeated emotions behind loss of customer. Understand your customer's point of view better.