Customer Service Feedback Survey Template

Conversational Interface

The conversational interface transforms the survey-taking experience into a dynamic conversation. Instead of presenting respondents with a static list of questions, the survey unfolds like a chat, with questions appearing one at a time. This approach mimics a natural conversation, making respondents more likely to engage and provide thoughtful responses. The conversational format is user-friendly, particularly on mobile devices, and helps reduce survey fatigue.

White Label

The white-label feature allows you to customize the look and feel of your surveys to match your brand identity. This includes adding your logo, choosing brand colors, and applying custom themes. White-labeling creates a seamless experience for respondents, reinforcing brand recognition. It also contributes to the professionalism of your surveys, making them appear more trustworthy and credible.

Multiple Sharing Options

SurveySparrow provides a variety of options for sharing your surveys:

• Email: Send surveys directly through email to your target audience.
• Social Media Integration: Share surveys on platforms like Facebook, Twitter, and LinkedIn.
• Website Embeds: Embed surveys on your website or within applications.
• QR Codes: Generate QR codes for easy access to surveys using mobile devices.

This flexibility in distribution methods enables you to reach respondents through channels that are most convenient for them, increasing the likelihood of participation.

Different Question Types

The template supports various question types to cater to different needs.

• Heat Map Question: Users can interact with an image by clicking on specific areas, providing visual feedback.
• Rank-Based Question: Respondents can prioritize items by assigning them a numerical rank.
• Group Rating Question: Allows users to rate multiple items or attributes within the same question through a matrix, providing a comprehensive evaluation.
• Picture Choice Questions: Instead of text-based choices, respondents can select options using images, making the survey more engaging and accessible.

Sentiment Analysis for Open-Ended Questions

Sentiment analysis helps evaluate the emotional tone of responses to open-ended questions. This feature automatically categorizes written feedback as positive, negative, or neutral. Analyzing sentiment allows you to gauge customer satisfaction, identify areas of concern, and prioritize improvements based on the emotional context of the feedback.