CX Survey

AI-Powered Customer Experience Surveys

Enhance CX, drive loyalty, and elevate feedback with surveys.

A personalized walkthrough by our experts. No strings attached!

Trusted by over 4000 Brands

SurveySparrow’s CX Survey Platform is built to help you decode customer sentiments, uncover insights and ramp growth.

With SurveySparrow’s CX Survey Platform You Can

Clarify customer sentiments with AI

Leverage CogniVue for deep analytics, converting feedback into data to uncover loyalty drivers and CX metrics.

Resolve issues faster

Speed up CSAT follow-ups with easy ticketing, leading to quicker resolutions and happier customers.

Empower executives with data

Use the executive dashboard for visual KPIs and real-time insights to inform data-driven decisions.

Strengthen brand recognition

Reflect your brand identity in your surveys to improve visibility and earn customer trust.

Improve operational efficiency

Automate tasks to save resources, reduce errors, and enhance customer service and satisfaction.

Boost survey completion rates

Personalize surveys with auto-filled details, in turn reducing respondents time and producing richer data.

Be where your audience is

Email

Stand out in crowded inboxes with customized surveys. Embed them directly in emails or share via links for ultimate convenience. Maximize responses by scheduling to arrive at the perfect moment.

Want to discuss pricing?

Get custom plans to fit your business needs

What’s more to our Survey Platform?

Discover tools to simplify CSAT measurement, and gain deeper insights

Segment Audience with Custom Fields

Uncover deeper insights by sorting your CSAT Score using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies. Get deeper insights into your Customers Feedback easily.

Automate Feedback Collection

Automate CSAT surveys based on your preference. Choose the time, frequency, and add the list of contacts. Configure & set in the recurring mode. Track CSAT over time and benchmark with industry standards.

Get Started With Ease

Elevate your CX game with SurveySparrow

Throttle your Surveys

Don’t bombard your customers with one CSAT survey after another. Why annoy them? Use SurveySparrow’s Throttling feature to ensure no respondent is surveyed until a configured time. Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.

View Customer Journey

Inspect and understand the complete journey of a customer and their experience with your brand using our survey software. With the feedback from all their interactions, map the customer journey clearly, and identify the pain-points easily.