AI-Powered NPS® Survey Platform

Boost Customer Loyalty

Measure customer loyalty effortlessly with an advanced NPS survey platform. Collect feedback at the right moments across multiple channels, and analyze results with sentiment analysis and real-time dashboards.

A personalized walkthrough by our experts. No strings attached!

Trusted by over 4000 Brands

SurveySparrow’s NPS® Survey Platform is built to help you decode customer sentiments, uncover loyalty insights and ramp growth.

With SurveySparrow’s NPS Survey Platform You Can

Clarify customer sentiments with AI

Leverage CogniVue for deep analytics, converting feedback into data to uncover loyalty drivers and CX metrics.

Resolve issues faster

Speed up NPS follow-ups with easy ticketing, leading to quicker resolutions and happier customers.

Empower executives with data

Use the executive dashboard for visual KPIs and real-time insights to inform data-driven decisions.

Strengthen brand recognition

Reflect your brand identity in your surveys to improve visibility and earn customer trust.

Improve operational efficiency

Automate tasks to save resources, reduce errors, and enhance customer service and satisfaction.

Boost survey completion rates

Personalize surveys with auto-filled details, in turn reducing respondents time and producing richer data.

Be where your audience is

Email

Stand out in crowded inboxes with customized surveys. Embed them directly in emails or share via links for ultimate convenience. Maximize responses by scheduling to arrive at the perfect moment.

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What’s more to our NPS® Survey Platform?

Discover Tools to Simplify NPS® Measurement, and Gain Deeper Insights

Segment audience with custom fields

Uncover deeper insights by filtering your Net Promoter Score℠ using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies. With our NPS® platform, it’s as easy as things can get.

Collect feedback periodically

Schedule surveys for recurring intervals. Configure the survey settings once and let the system take it forward. Set up a cyclic feedback system. Automate the process; save your time and efforts with our NPS® survey platform.

Get Started With Ease

Elevate your CX game with SurveySparrow

Throttle your surveys

Don’t bombard your customers with multiple NPS® surveys. Minimize survey fatigue with SurveySparrow’s Throttling feature. Ensure respondents are not contacted beyond a specific limit, within a specific timeframe.

Set up alerts

Swiftly act on shifts in key metrics with notification triggers. Get notified at a suitable time and frequency without having to monitor your dashboards 24x7