AI-Powered CX Platform

Customer Feedback Survey Software

Build loyalty and retention by prioritizing what matters to your customers. Powerful surveys to transform your customer experience!

Trusted by over 4000 Brands

SurveySparrow’s Customer Feedback Survey Platform is built to help you decode customer sentiments, uncover insights and ramp growth.

With SurveySparrow’s Survey Platform You Can

Clarify customer sentiments with AI

Leverage CogniVue for deep analytics, converting feedback into data to uncover loyalty drivers and CX metrics.

Resolve issues faster

Speed up CSAT follow-ups with easy ticketing, leading to quicker resolutions and happier customers.

Empower executives with data

Use the executive dashboard for visual KPIs and real-time insights to inform data-driven decisions.

Strengthen brand recognition

Reflect your brand identity in your surveys to improve visibility and earn customer trust.

Improve operational efficiency

Automate tasks to save resources, reduce errors, and enhance customer service and satisfaction.

Boost survey completion rates

Personalize surveys with auto-filled details, in turn reducing respondents time and producing richer data.

Be where your audience is

Website

Create easily customizable weblinks to be embedded in your website. Add personalised variables to collect extensive data to deliver the best for your customers.

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Get custom plans to fit your business needs

Create experiences, reduce churn with SurveySparrow

Start your journey to improve CX now

Website Feedback

As the primary medium that brings you in touch with your customers, ensure they have a fluid experience with your website. Embed survey bots on your website, extend support, resolve queries, and collect website feedback.

Customer Effort Score(CES)

How easy was it for customers to use your product? Avail your services? Measure it using the customer effort score. Lower the score, the better. Share CES surveys right after a sale or after an interaction, to know if they’ll stick to your brand.

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Elevate your CX game with SurveySparrow

Customer Satisfaction(CSAT)

Are customers satisfied and happy with your brand? Share CSAT surveys after purchase, before subscription renewal, or right support interaction to gauge their happiness. Satisfied customers stay. Thus, keep up with their pulse.

Product Feedback

Find out the pain-points of customers while using your product. Listen to their feedback and make them feel involved. Share customer pulse surveys and use the feedback to improve your product. Hit the product-market fit right.

Transactional NPS

Assess what customers feel after having an interaction with your brand using transactional NPS. It is necessary to gauge how the customer’s satisfaction has changed after their most recent communication.

Event Feedback

Trace your customers’ happiness and the experience they’ve had throughout their journey with you. To be precise, before sales, during interactions, and post-sales. Share customer experience surveys at all these interaction-points.