AI-Powered Customer Survey Platform

CSAT Survey Tool

Gain Valuable Feedback, Understand Customer Needs, and Foster Lasting Relationships. Boost customer satisfaction and turn them into Loyalists with SurveySparrow.

A personalized walkthrough by our experts. No strings attached!

Gain Valuable Feedback, Understand Customer Needs, and Foster Lasting Relationships. Boost customer satisfaction and turn them into Loyalists with SurveySparrow.

TRUSTED BY BEST-IN-CLASS BRANDS

Ground-Level Perspectives

Companies that prioritize customer experience are expected to outperform competitors, with 89% competing primarily on this basis by 2025.

77% of customers view brands more favourably if they proactively invite and accept customer feedback.

Companies implementing effective customer feedback programs can achieve a 25% increase in customer retention rates.

Achieve More by Measuring and Improving CX:

Boost customer retention and loyalty.

Maximize revenue from existing customers.

Lower operational and support costs.

Enhance customer acquisition efficiency.

Strengthen brand equity and visibility.

From Listening to Action: Your Complete Feedback Solution

Listen

Analyse

Act

With SurveySparrow’s CSAT Survey Platform You Can

1Understand Customer Sentiments

Leverage CogniVue for deep analytics, converting feedback into data to uncover loyalty drivers and CX metrics.

2Resolve Issues Faster

Speed up CSAT follow-ups with easy ticketing, leading to quicker resolutions and happier customers.

3Empower Executives with Data

Use the executive dashboard for visual KPIs and real-time insights to inform data-driven decisions.

4Strengthen Brand Recognition

Reinforce your brand identity for consistency and to build customer trust and loyalty

5Improve Operational Efficiency

Automate tasks to save resources, reduce errors, and enhance customer service and satisfaction.

6Boost Survey Completion Rates

Personalize surveys with auto-filled info, saving respondents time and enriching your data.

Want to discuss pricing?

Get custom plans to fit your business needs

Integration made effortless

500+ quick connects, endless opportunities Connect in a snap!

Mailchimp

Hubspot

Freshdesk

Intercom

Slack

Wordpress

Zendesk

PowerBi

Microsoft Teams

Shopify

Rybbon

Salesforce

Zapier

Monday.com

Stripe

Google Sheets

Pipedrive

Zoho

Help Scout

Twilio

Get Feedback,
Where Your Customers Are

Email

Stand out in crowded inboxes with customized surveys. Embed them directly in emails or share via links for ultimate convenience. Maximize responses by scheduling to arrive at the perfect moment.

Customer Praise That Drives Us!

Great for any product team looking to get NPS scores and customer feedback

Garvin C.

Senior Product Manager

Best and cost effective tool to start your cx journey

Prateek G.

Mid-Market (51-1000 emp.)

"The power of SurveySparrow NPS to our business success"

Marlon B.

Ecommerce Manager

"Great Platform that has suited our Small Start-up with Great Potential for when we Scale"

G2 Verified User

Small Business

"Small start up using for NPS - happy with experience!"

Grace E.

Director of Revenue Operations

"By far the best tool for listening to our customers and partners"

Guilherme L.

Opportunities Leader, Investment Management

What’s More To Our CSAT Survey Platform?

Discover Tools to Simplify CSAT Measurement, and Gain Deeper Insights

Segment audience with custom fields

Uncover deeper insights by sorting your Net Promoter Score℠ using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies. With our NPS® platform, it’s as easy as things can get.

Collect feedback periodically

Schedule surveys for periodic intervals. Configure the survey settings once and forget about it. Set up a cyclic feedback system. Automate the process; save your time and efforts with our NPS® survey platform.

Throttle your surveys

Don’t bombard your customers with one NPS® survey after another. Why annoy them? Use SurveySparrow’s NPS® survey platform’s Throttling feature to ensure no respondent is surveyed until a configured time. Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.

Set up alerts

Inspect and understand the complete journey of a customer and their experience with your brand using our NPS® software. With the feedback from all their interactions, map the customer journey clearly, and identify the pain-points easily.