Supercharge Zendesk with SurveySparrow Integration

Turn Every Support Interaction into Actionable Insights

Connect SurveySparrow with Zendesk to collect customer feedback automatically, close loops faster, and boost customer satisfaction.

Momentum LeaderEnterprice High Performer Customer Satisfaction
Turn Every Support Interaction into Actionable Insights

Connect SurveySparrow with Zendesk to collect customer feedback automatically, close loops faster, and boost customer satisfaction.

Momentum LeaderEnterprice High Performer Customer Satisfaction

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meeshotoyotamarriottallyxeroxxeroxdhlliberty-flamessiemenswhopaysafemotorolaqiwafuture-lifedream11heroflorida-healthabinbevmoengagedachacenomipaackvolvogodrejjll

With SurveySparrow's
Powerful Zendesk
Integration, You Can

Create/Update Contacts on Zendesk from Survey Responses

With SurveySparrow's
Powerful Zendesk
Integration, You Can

Create/Update Contacts on Zendesk from Survey Responses

SurveySparrow Zendesk See How It Works in Minutes

Connect customer website, product, and service-related activities to feedback
data from every channel and touchpoint.

SurveySparrow X Zendesk
Share surveys anywhere
Share surveys anywhere

WhatsApp, website, SMS, App, Social media-Facebook, Twitter, QR Code

  • Automate CX with ease
  • Set up workflows to automate your survey
  • Set up conditions to trigger the survey
  • Automate follow-up surveys
  • Set tags for responses
Experience amplified
Experience amplified

Measure customers delight!/Measure customer experience

  • Measure NPS, CES and CSAT easily
  • Get a comprehensive customer profile
  • Get an in-depth analysis of CX data
Close the Loop Seamlessly
Close the Loop Seamlessly
  • Measure satisfaction when ticket is closed/updated/escalated
  • Send follow-up emails to identify pain-points
  • Alert teams for faster action and close the feedback loop

Feedback from real users!

Stars

Helps us manage our clients, keep track of registrations, update CRM info, quizzes, and more.

g2 logo
Stars

4.4/5 on G2

Stars

The best thing about this platform is that it offers a very modern style when conducting surveys.

Stars

Customisation ability with Zendesk was really good. add this to one of the review

Stars

The conversational interface is super fun to work with. Since I’ve started using SurveySparrow, I'm getting higher response rates and quality feedback.

Stars

The reporting available is out-of-box, far better than what’s available out there. Their customer support is super awesome and promptly available when needed.

Stars

The best part is the ability to connect low ratings directly to our ticketing system Zendesk. Has been very valuable and reduces hours of manual work.

Stars

Love the level of customization and question types - we may start using these internally for things during retrospective and internal morale monitoring.

Why Companies choose SurveySparrow over Zendesk Survey?

Be where your audience is with various channels like WhatsApp, Email, SMS, QR code, and more

Start tracking your NPS, CSAT, and CES feedback with the dedicated CX Suite

In-house Ticket Management tool to close the feedback loop efficiently

End-to-end implementation support

Executive Dashboard to share and analyze business metrics

Uncompromising security and compliance

40%

increase in response rate with conversational surveys

1000+

stunning survey templates to choose from

30+

vital integration tools supported for seamless data management

130+

languages for global reach with Auto-translate

Why Choose a Dedicated Survey Tool
Over Zendesk Survey?

Pricing
Ease of Use
Customization
Support
Dedicated CSM
Best Suited for
Surveysparrow logo

Save 90% with our custom pricing

Intuitive and user-friendly interface for survey creation and management

Extensive customization (white-labeling, branding, CSS, custom domains)

Onboarding and 24/5 Support included with every license

Included with every license

Businesses of all sizes

zendesk-logo

Complicated pricing with multiple add-ons and hidden costs.

Complicated UI with a steep learning curve

Limited - Basic templates, no branding control

Support availability varies by subscription level

CSM are typically assigned to enterprise-level customers

Small teams needing basic post-ticket feedback

surveysparrow-logo
zendesk-logo
Pricing

Save 90% with our custom pricing

Complicated pricing with multiple add-ons and hidden costs.

Ease of Use

Intuitive and user-friendly interface for survey creation and management

Complicated UI with a steep learning curve

Customization

Extensive customization (white-labeling, branding, CSS, custom domains)

Limited - Basic templates, no branding control

Support

Onboarding and 24/5 Support included with every license

Support availability varies by subscription level

Dedicated CSM

Included with every license

CSM are typically assigned to enterprise-level customers

Best Suited for

Businesses of all sizes

Small teams needing basic post-ticket feedback

Confused About Your Next Step?

Let Us Help You Decide

Mikhil Mathew

Yes! You can set up automated surveys triggered by Zendesk events like ticket closures, agent updates, or customer feedback requests. This helps gather real-time feedback without manual intervention.

Transform Feedback into Success.
Try SurveySparrow today.
SurveySparrow is a leader in Experience Management on G2SurveySparrow is a leader in Enterprise Survey on G2GetApp Category Leaders 2024SoftwareAdvice Front Runners 2024
SurveySparrow Reviews
SurveySparrow Reviews