Enhance Customer Loyalty with Our Advanced NPS Survey Platform
Gain Valuable Feedback, Understand Customer Needs, and Foster Lasting Relationships. Start Converting your Customers to Promoters with SurveySparrow
15000+ Customers use SurveySparrow to refine Customer Experience
Take your NPS survey to the next level
Uncover deeper insights by sorting your Net Promoter Score using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies. With our NPS platform, it’s as easy as things can get.
Automate net promoter score surveys based on your preference. Choose the time, frequency, and add the list of contacts. Configure & set in the recurring mode. Track NPS over time and benchmark with industry standards.
Don’t bombard your customers with one NPS survey after another. Why annoy them? Use SurveySparrow’s NPS survey platform’s Throttling feature to ensure no respondent is surveyed until a configured time. Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.
Inspect and understand the complete journey of a customer and their experience with your brand using our NPS software. With the feedback from all their interactions, map the customer journey clearly, and identify the pain-points easily.
With SurveySparrow You Get
Sentiment Analysis & Word-cloud
Decode customer sentiments easily with sentiment analysis. Pick out their insights and get a word cloud to have a clear & concise understanding of the loyalty factor.
Easy Audience Management
Very often, as the number of active customers increases, companies find it difficult to handle them and eventually stop doing so, leading to customer churn. The audience management feature offered by our NPS Platform helps categorise your customers into various groups and follow-up with them differently.
Integrates with your Tech Stack
Connect the applications you use with your NPS platform using webhooks, APIs, workflows, or the popular Zapier Integrations.
Conclusive Reports
Closely watch and analyze critical business metrics over any period of time in one click. Get ongoing improvement right, with Journey Charts.
Interested in evaluating SurveySparrow?
Begin With Ease: Pre-Made NPS Survey
Net Promoter Score Survey Template
Save Time and Effort: Utilize an Expert-Written NPS Survey Template to Quickly and Effectively Measure Customer Loyalty and Satisfaction.
Connect Surveysparrow with your favorite tools
"Godrej refines their employee's journey using SurveySparrow"
Isha Goyal
Associate Vice President – HR
"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent..."
Katherine Stevens
Market Intelligence & Strategy Manager
"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way..."
Jaakko Jalkanen
Business Manager
"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on..."
Parisa Vassei
Founder at Parisa Consulting
"This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool..."
Peter Vogopoulos
Business Advisor at Exceeding Limitsx
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