Employee Satisfaction

Employee Satisfaction is the first step to listening to the voice of your employees.

build engaging employee satisfaction surveys.

Craft engaging employee satisfaction surveys to collect feedback

Share employee satisfaction surveys across different channels.

Share employee satisfaction surveys across multiple channels easily

Analyze employee satisfaction survey data and gather insights.

Slice & dice the data to gather deep insights about employee satisfaction

Devise new measures to improve employee satisfaction.

Develop detailed plan of action for improving employee satisfaction

What is Employee Satisfaction

Employee satisfaction is described simply as how content or satisfied employees are at work. It measures the happiness an employee has with their jobs. Employee satisfaction is one of the vital HR metrics that acts as a barometer for an organization’s health. A satisfied employee is indeed an asset for any organization.

The key factors that drive employee satisfaction are management, flexibility at work, team, resources, compensation, benefits, and perks, to name a few. When employees are unhappy with their jobs, the work they do has better quality, and there’s a drastic increase in the overall productivity of the organization. Employee satisfaction can be measured by sending out satisfaction surveys which collect their feedback swiftly.

Employee satisfaction and engagement are similar concepts separated by a fine line. This is why many people use it interchangeably; But what is the underlying difference between employee satisfaction and employee engagement?

How is employee satisfaction different from employee engagement?

Employee satisfaction is defined as the degree to which the employees in an organization are content and happy with the job they do and the environment they work in. Employee engagement, on the other hand, is the extent to which an employee feels proud about being a part of the organization, passionate about the work they do, and their willingness to go that extra mile to achieve the personal and organizational goals.

6 Reasons Why Employee Satisfaction Is Crucial

Employee satisfaction has gained prominence, and not surprisingly so. A satisfied employee can induce a happy vibe in the workplace and motivate others in the team to do their best. Here are the reasons why employee satisfaction is crucial for any organization.

Lower Employee Turnover

Employees are satisfied when they can use their strengths, analyze their weakness, feel challenged, and enjoy what they do. If their current job doesn’t do this, they are very likely to leave the job. When the organization focuses on employee satisfaction metric, these factors are no longer a concern. This results in lower employee turnover.

Higher Employee Retention

Focusing on ensuring that employees are comfortable in what they do and the environment they work in tremendously helps to boost the retention rates. People don’t think twice about leaving a job that makes them unhappy and dissatisfied.

Create Brand Evangelists

When employees are happy with the firm they work in, they evolve into brand ambassadors who are proud to be a part of the organization. They are ever willing to stay that extra hour or take an extra shift to ensure the work is completed and deadlines are met.

Reduce Recruitment Costs

When the employee turnover rate is less, and the retention rate is high, it means the cost incurred for recruiting new candidates will reduce drastically. When employees leave the organization frequently, a fair amount of expenditure must be devoted to hiring new ones in their place. This can be avoided if the organization focuses on employee satisfaction.

Enhance Productivity

When people love what they do, it no longer becomes a chore. When employees are happy with their work and satisfied with their workplace, they become more productive. Employee satisfaction, thus, boosts the overall productivity of the organization and contributes to the growth of the organization.

Reduced Absenteeism

Satisfied employees are invested in what they do and are motivated to achieve the goals and objectives of the team. Being committed to the organization makes them present at work, with the firm will of getting tasks done efficiently. Employee satisfaction thus results in lower absenteeism leading to more amount of work getting done each day.

How to Measure Employee Satisfaction In 5 Simple Steps

More and more companies, big or small, are taking a keen interest in not just their customers but their employees as well. Employee satisfaction is a metric which cannot be ignored if an organization must run smoothly and efficiently. So here are some tips to measure employee satisfaction for your organization.

Build engaging employee satisfaction surveys that fetches pertinent employee feedback.
Surveys that are conversational in nature spike the completion rates
Create Employee Satisfaction Questionnaires

Employee satisfaction can be measured easily using pulse surveys that collect feedback from them. Online surveys have made feedback collection much simpler and more efficient. Ensure these points when you draft the surveys. Make them crisp, short, relevant and to the point. Nobody likes a survey that is long and dreary. Include the right mix of open-ended and closed-ended questions and most importantly, make surveys conversational and engaging.

Spread employee satisfaction surveys across diverse platforms to get high response rates.
Share your surveys across multiple platforms
Share it With Employees

Drafting engaging surveys that are conversational surely helps to get higher response rates. Yet another way to ensure high completion rates for your surveys is by sharing surveys across multiple channels. More the channels, the better visibility your surveys will enjoy. Maximize the reach of surveys by sharing it with employees; be it email surveys, web links, social media, or SMS. Making use of such diverse channels allows respondents to pick the one most convenient to them.

Study data in-detail and gain rich insights.
Advanced reporting system to gain rich insights
Analyze Results

Once you get the responses, it’s time to analyze the responses and find out how satisfied employees are with their job and workplace. An excellent employee satisfaction tool will help you study the data at a granular level. Uncover what makes your employees happy and what they want to be changed or improved. Work on those improvements and improve the work culture of your organization.

Follow-up with your employees and engage with them better.
Engage & follow-up with employees
Follow-up With Them

When employees feel their voice is heard, they become more involved with the organization and open to giving honest feedback that can improve things. Once you collect feedback from them, please don’t stop it there. Follow-up with your employees and thank them for their valuable input. Managers can take steps to engage with employees to find out how things can be made better using one-to-one interactions.

Send periodic surveys automatically to measure employee satisfaction.
Automatically send out periodic surveys
Don’t Stop With One Time

Gauging employee satisfaction shouldn’t be a one-time process. It is a long-term venture that needs to be implemented periodically. Utilizing an employee satisfaction software that helps you send automated employee pulse surveys will save your day. You needn’t spend time and efforts; the tool can completely automate the process of sharing pulse surveys. Thus send surveys, analyze responses, follow-up and engage with employees and repeat the process periodically.

Challenges to Employee Satisfaction

Although employee satisfaction is an excellent HR metrics to gauge how happy your employees are, it doesn’t give a focus on things that matter to your most talented staff, the most valuable players in your organization. A happy and satisfied employee may be different from an engaged employee. The line of distinction exists because an employee can be happy and satisfied with a job that requires lesser efforts. They may be pleased by just doing what’s asked of them; job satisfaction to them might mean coursing through the job doing the bare minimum that is required. Although employee satisfaction helps in many ways, if an organization poses on the wrong factors of satisfaction, it raises a big challenge- the risk of retaining employees who add the least value to your company while driving away the talented folks. Focus on value-centric, goal-oriented, engagement-driven factors to boost employee satisfaction.

Step-Up Employee Satisfaction With SurveySparrow

SurveySparrow's employee satisfaction tool comes with a host of features to help you set-up a flawless employee satisfaction program.

Dual-UI Platform

SurveySparrow holds not just one but two UI for users:

  • Chat-like surveys
  • Conversational forms

Measure employee satisfaction by sending highly engaging, conversational surveys to your employees and get high response rates in return.

Share Options

SurveySparrow’s employee satisfaction platform has the best survey share options to ensure high completion rates. They are:

  • Email surveys
  • Social Media
  • Weblinks
  • SMS share
  • Embedded surveys
Strong Reporting Module

SurveySparrow comes with a robust reporting module that furnishes you with detailed reports and analysis. With advanced filters, you can target a specific area in your study and get a comprehensive view about it. Assemble polished information in no time with this employee satisfaction tool.

Recurring Surveys

The recurring survey feature offered by SurveySparrow’s employee satisfaction platform helps you to send out periodic employee pulse surveys automatically. Once you set when and how frequently must the surveys be shared, the tool takes it from there. Sit back and relax!

Measuring employee satisfaction is the first step an organization takes to care for its employees. Get started with your employee satisfaction program with SurveySparrow. Browse through our rich collection of free templates to help you get started with your first survey; be it market research, customer satisfaction, employee engagement, or website user experience!

Happy Surveying!

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