Nix Closed Feedback Loops And Boosted Response Rate With SurveySparrow.

nix headshot - surveysparrow.

Nix

Project Manager

About the Company

N-iX is an Eastern European software development service company that helps businesses across the globe expand their engineering capabilities and develop successful software products. Founded in 1994, N-iX has come a long way and has increased their presence in six countries spanning Europe and the US. Their clients include Lebara, Currencycloud, Gogo, OpenText, Novell, and other global industry leaders. With more than 1,000 employees, N-iX offers expert solutions in cloud computing, data analytics, machine learning, business intelligence, embedded software, and IoT, covering a wide variety of sectors including healthcare, finance, manufacturing, energy, and telecom.

HEADQUARTERS

Lviv, Ukraine

INDUSTRY

Information Technology & Services

TYPE

B2C

Automated Emails & Surveys.

Automated Emails & Surveys

Gained Rich Insights.

Gained Rich Insights

Tracked Detractors

Challenge

N-iX used a free-to-use basic surveying tool to roll out surveys. Like all other free things available out there, this too came with its own set of limitations. Since N-iX held customer relationships and quality in high regards, they were in search of a convenient software that suited their needs. An easy-to-use software that helped them roll out NPS surveys once a quarter and gain customer insights with ease. After a lot of introspection and research, N-iX decided to try out SurveySparrow. It didn’t take them much time to observe that SurveySparrow ticked all their needs and passed all their tests.

Solution

In the process of gaining a more in-depth insight into their customers, N-iX used SurveySparrow to conduct NPS surveys. Compared to the software that they had used before, SurveySparrow offered them a unique and reliable way to communicate with their customers- by personalizing and automating emails and surveys. White-labeling and the responsiveness of the platform helped them achieve excellent insights. N-iX was also able to gain easy access to the data extracted using the software. The platform helped them track their detractors, analyze what went wrong by exporting the extracted data to PowerBI, then take appropriate actions, and pass it on to different teams and relevant stakeholders.

Results

When it comes to maintaining customer relationships, SurveySparrow does what it does best and that's exactly what N-iX loves- round the clock customer support. The platform has helped them schedule and personalize the surveys and has empowered them to close the feedback loops quicker than ever. In addition to helping them track their respondents with ease, SurveySparrow continually offered all the help and services needed to run their NPS program.

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"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent..."

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